<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name=Title content=""><meta name=Keywords content=""><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.msoIns
{mso-style-type:export-only;
mso-style-name:"";
text-decoration:underline;
color:teal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:595.0pt 842.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Dear all,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'>On behalf of the chair of the CSC (Byron Holland), please find included the latest CSC update and report.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'>Bart Boswinkel</span><o:p></o:p></p><div style='border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm'><p class=MsoNormal><span style='font-size:14.0pt'> </span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>17 November 2017</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Dear Community Members,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>As chair of the Customer Standing Committee I provide you with our monthly report on the performance of Public Technical Identifiers (PTI) over October 2017. I am pleased to inform you that the CSC has concluded PTI’s overall performance in October 2017 was “Satisfactory”- PTI met the service level agreement at 96.9% for the month of October 2017. Missing the service levels was adequately explained and is not an indication of a persistent issue. The CSC was informed that no complaints were received in October 2017. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The October 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201710">https://www.iana.org/performance/csc-reports/201710</a> . <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>In addition to its regular view of the PTI report, the CSC held several meetings at ICANN60 and the related the presentations and recordings can be found at: <a href="https://www.icann.org/en/csc/documents">https://www.icann.org/en/csc/documents</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The CSC regular meeting is scheduled every month at or around the 15<sup>th</sup> and the CSC report on the PTI performance is send out shortly after each meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt'> </span></b><span style='font-size:14.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Byron Holland <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Chair CSC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>