<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:0 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:DengXian;
panose-1:2 1 6 0 3 1 1 1 1 1;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Calibri Light";
panose-1:2 15 3 2 2 2 4 3 2 4;}
@font-face
{font-family:"\@DengXian";
panose-1:2 1 6 0 3 1 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:18.0pt;
font-family:"Calibri",sans-serif;
font-weight:bold;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:13.5pt;
font-family:"Calibri",sans-serif;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Calibri Light",sans-serif;
color:#2F5496;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Calibri Light",sans-serif;
color:#1F3763;}
p.msonormal00, li.msonormal00, div.msonormal00
{mso-style-name:msonormal0;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.floatcenter, li.floatcenter, div.floatcenter
{mso-style-name:floatcenter;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
text-align:center;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.floatleft, li.floatleft, div.floatleft
{mso-style-name:floatleft;
margin-top:0in;
margin-right:12.0pt;
margin-bottom:12.0pt;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.floatright, li.floatright, div.floatright
{mso-style-name:floatright;
margin-top:0in;
margin-right:0in;
margin-bottom:12.0pt;
margin-left:12.0pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.box, li.box, div.box
{mso-style-name:box;
mso-margin-top-alt:auto;
margin-right:0in;
margin-bottom:12.0pt;
margin-left:0in;
background:#F8F8F8;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.lower-alpha, li.lower-alpha, div.lower-alpha
{mso-style-name:lower-alpha;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.upper-alpha, li.upper-alpha, div.upper-alpha
{mso-style-name:upper-alpha;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.lower-roman, li.lower-roman, div.lower-roman
{mso-style-name:lower-roman;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.upper-roman, li.upper-roman, div.upper-roman
{mso-style-name:upper-roman;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.dark, li.dark, div.dark
{mso-style-name:dark;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.medium, li.medium, div.medium
{mso-style-name:medium;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.light, li.light, div.light
{mso-style-name:light;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.dark1, li.dark1, div.dark1
{mso-style-name:dark1;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
background:#DEDEDE;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.medium1, li.medium1, div.medium1
{mso-style-name:medium1;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
background:#EFEFEF;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.light1, li.light1, div.light1
{mso-style-name:light1;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
background:#F8F8F8;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
p.msochpdefault, li.msochpdefault, div.msochpdefault
{mso-style-name:msochpdefault;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:10.0pt;
font-family:"Calibri",sans-serif;}
span.heading2char0
{mso-style-name:heading2char;
font-family:"Calibri Light",sans-serif;
color:#2F5496;}
span.heading3char0
{mso-style-name:heading3char;
font-family:"Calibri Light",sans-serif;
color:#1F3763;}
span.emailstyle35
{mso-style-name:emailstyle35;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.emailstyle36
{mso-style-name:emailstyle36;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.emailstyle38
{mso-style-name:emailstyle38;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.msoins0
{mso-style-name:msoins;
color:teal;
text-decoration:underline;}
span.EmailStyle44
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Allan,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Fair enough. We’ll prepare the materials and let the CSC tell us when it is a good time to present.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Naela<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='margin-left:.5in'>On 1/24/18, 4:10 PM, "Allan MacGillivray" <<a href="mailto:allan.macgillivray@cira.ca">allan.macgillivray@cira.ca</a>> wrote:<o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><p class=MsoNormal style='margin-left:.5in'><a name="_MailOriginalBody">Naela - I’m not sure about dealing with this at our next meeting, as I’m hoping we can deal with the RAPs then. But by all means, get going on a condensed presentation. <o:p></o:p></a></p><div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Thanks<o:p></o:p></span></p></div><div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Allan<o:p></o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><br><br>Sent with BlackBerry Work<br>(www.blackberry.com)<o:p></o:p></span></p></div></div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:5.0pt 0in 0in 0in'><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:10.5pt'>From: </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>Naela Sarras <</span></span><a href="mailto:naela.sarras@iana.org"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>naela.sarras@iana.org</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:10.5pt'>Date: </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>Wednesday, Jan 24, 2018, 6:10 PM<o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:10.5pt'>To: </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>Allan MacGillivray <</span></span><a href="mailto:allan.macgillivray@cira.ca"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>allan.macgillivray@cira.ca</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>>, icann-csc@icann.org <</span></span><a href="mailto:ICANN-CSC@icann.org"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>ICANN-CSC@icann.org</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:10.5pt'>Cc: </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>Marilia Hirano <</span></span><a href="mailto:marilia.hirano@iana.org"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>marilia.hirano@iana.org</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>><o:p></o:p></span></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:10.5pt'>Subject: </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt'>Re: [Ext] ICANN News Alert -- IANA Functions Customer Survey Results Available<o:p></o:p></span></span></p></div></div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Hi Allan,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Thank you for the suggestion to have a presentation at the next CSC meeting and yes, we’ll be happy to do that. Marilia Hirano, Continuous Improvement Manager, is the one who is in charge of the survey and will be making the presentation. <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Maria, please confirm the agenda for the next meeting when you have it ready so we can prepare the materials.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Best regards,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'>Naela<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><div><div><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'>On 1/23/18, 12:51 PM, "Allan MacGillivray" <</span><a href="mailto:allan.macgillivray@cira.ca"><span style='mso-bookmark:_MailOriginalBody'>allan.macgillivray@cira.ca</span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'>> wrote:<o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p></div><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><span style='color:#1F497D'>Naela – I believe that many on the CSC would like the opportunity to review the results of the survey, but I will leave it to the CSC itself to determine its agendas. What might be useful would be for someone to prepare a shorter presentation by extracting the elements of the report that would likely be of specific interest to the CSC, that is, that which involves the names community. For example, I note that survey participation has gone down again for the TLD delegations/re-delegations. It would be important to bring this out.</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><span style='color:#1F497D'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><span style='color:#1F497D'>Hope this helps</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><span style='color:#1F497D'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><span style='color:#1F497D'>Allan</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><span style='color:#1F497D'> </span><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'><b>From:</b> ICANN-CSC [mailto:icann-csc-bounces@icann.org] <b>On Behalf Of </b>Naela Sarras<br><b>Sent:</b> Tuesday, January 23, 2018 9:06 AM<br><b>To:</b> icann-csc@icann.org<br><b>Cc:</b> Marilia Hirano <marilia.hirano@iana.org><br><b>Subject:</b> [ICANN-CSC] FW: [Ext] ICANN News Alert -- IANA Functions Customer Survey Results Available<o:p></o:p></span></p></div></div><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'>Dear colleagues,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'>I would like to draw your attention to the announcement regarding the completion of the Annual Customer Survey.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'>We are happy to answer any questions about the survey during the February call if you wish to add it to the agenda.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'>Best regards,<o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'>Naela<o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.0in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><div><div><p class=MsoNormal style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>On 1/18/18, 5:54 PM, "ICANN News Alert" <</span><a href="mailto:no-reply@external.icann.org"><span style='mso-bookmark:_MailOriginalBody'>no-reply@external.icann.org</span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'>> wrote:<o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p></div><div style='border:solid #CCCCCC 1.0pt;padding:8.0pt 8.0pt 8.0pt 8.0pt'><div><p class=MsoNormal style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'></span><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.icann.org_&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8c8RYKmiPpn7lsCOi9BhKC0DIP-xommeEY1pfBdnNpk&m=zCLkICIsi3eqNuHsU4uVg30pZ1NR77_VvL7L-8GmWns&s=a7MBZQTV4S2DkRE4TbDG0VoAoXlGpITo5Y_EvoIUGm4&e="><span style='mso-bookmark:_MailOriginalBody'><span style='text-decoration:none'><img border=0 width=94 height=94 style='width:.9791in;height:.9791in' id="_x0000_i1028" src="https://www.icann.org/sites/default/files/assets/icann-primary-logo-94x94-en.png" alt=ANN></span>[icann.org]</span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p><h2 style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>News Alert<o:p></o:p></span></h2><p style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:7.5pt;margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'></span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_news_announcement-2D2018-2D01-2D18-2Den&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8c8RYKmiPpn7lsCOi9BhKC0DIP-xommeEY1pfBdnNpk&m=zCLkICIsi3eqNuHsU4uVg30pZ1NR77_VvL7L-8GmWns&s=0tD8y3oKdZ_LL_IMzguviYq-GIGwEpKTREk-UtumTzI&e="><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:12.0pt;font-family:"Arial",sans-serif'>https://www.icann.org/news/announcement-2018-01-18-en[icann.org]</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></p><div style='margin-left:.5in;margin-top:15.0pt'><div style='margin-left:.5in'><div class=MsoNormal align=center style='margin-left:.5in;text-align:center'><span style='mso-bookmark:_MailOriginalBody'><hr size=0 width="100%" align=center></span></div></div></div><h2 style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;margin-left:1.5in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginalBody'>IANA Functions Customer Survey Results Available <o:p></o:p></span></h2><p style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:0in;margin-left:1.5in;margin-bottom:.0001pt'><span style='mso-bookmark:_MailOriginalBody'>18 January 2018<o:p></o:p></span></p><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>LOS ANGELES – 18 January 2018 – The Internet Corporation for Assigned Name and Numbers (ICANN) published the results of an annual survey that measures the perception of satisfaction among Internet Assigned Numbers Authority (IANA) functions customers regarding the services they receive. This survey is the first completed since the ICANN organization affiliate Public Technical Identifiers (PTI) started performing IANA functions on behalf of the ICANN org and accounts for transactions completed between September 2016 and August 2017.<o:p></o:p></span></p><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>The IANA Services Customer Survey measured satisfaction in relation to documentation quality, process quality, transparency, timeliness, accuracy, reporting, and courtesy. In the 2017 survey, customers identified accuracy as the most important measure of performance for the fifth consecutive year. Notably, 94 percent of respondents reported being satisfied with the accuracy of their transactions. Timeliness and process quality, were identified as the second and third most important measures by customers, both stayed consistent with the previous year with 89 percent satisfaction.<o:p></o:p></span></p><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'></span><a href="https://www.iana.org/reports/2018/customer-survey-20180118.pdf"><span style='mso-bookmark:_MailOriginalBody'><b>View the IANA Services Customer Satisfaction Survey Report</b></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'> [PDF, 1.33 MB].<o:p></o:p></span></p><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>While the results of the survey are generally positive, the ICANN org continues to explore opportunities for improvement, including on the survey format and methodology. In response to conversations with key stakeholders within the community, an option to select "not applicable" was added to each question in the survey and open-ended questions were introduced to better capture feedback. There were also improvements to capture the geographical location of the IANA functions customers, and to further segment the top-level domain (TLD) operators.<o:p></o:p></span></p><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>"Over the years we have refined our approach to surveying our customers, and we've received increasing feedback that it can be difficult to recall the details of their PTI interactions up to a year later. This feedback has prompted us to start planning to survey our customers shortly after our interactions, to obtain more timely and actionable feedback," said Kim Davies, Vice President of IANA and President, PTI.<o:p></o:p></span></p><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>The ICANN org commissioned Ebiquity, a leading independent marketing and media consultancy, to administer the survey, analyze the results and compile an independent third-party report, to keep with PTI's goal to improve transparency in its processes. This year, Ebiquity issued 4,070 invitations during the survey period to IANA functions customers — top-level domain operators, regional Internet registries, RFC authors and other protocol parameter registrants, Internet Engineering Steering Group members, DNSSEC KSK trusted community representatives, and .INT domain registrants — and 7 percent responded.<o:p></o:p></span></p><h3 style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>About ICANN<o:p></o:p></span></h3><p style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'>ICANN's mission is to help ensure a stable, secure, and unified global Internet. To reach another person on the Internet, you need to type an address – a name or a number – into your computer or other device. That address must be unique so computers know where to find each other. ICANN helps coordinate and support these unique identifiers across the world. ICANN was formed in 1998 as a not-for-profit public-benefit corporation with a community of participants from all over the world.<o:p></o:p></span></p></div></div><div style='margin-left:7.5pt;margin-top:7.5pt;margin-right:7.5pt;margin-bottom:7.5pt'><p class=MsoNormal align=center style='margin-left:1.5in;text-align:center;background:white'><span style='mso-bookmark:_MailOriginalBody'></span><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__app.icontact.com_icp_mmail-2Dmprofile.pl-3Fr-3D9827450-26l-3D6333-26s-3D2E94-26m-3D1013399-26c-3D165637&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8c8RYKmiPpn7lsCOi9BhKC0DIP-xommeEY1pfBdnNpk&m=zCLkICIsi3eqNuHsU4uVg30pZ1NR77_VvL7L-8GmWns&s=iLzqwF-805T-4HTVJx_I0jKMtZ9s0XWwhW1L9nvN6Qg&e="><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#115880;background:white;text-decoration:none'>Manage Your Subscription [app.icontact.com]</span></b></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'> <o:p></o:p></span></p></div><p class=MsoNormal align=center style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.5in;text-align:center;line-height:12.75pt;background:white'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica;color:#777777'>This message was sent to </span></span><a href="mailto:naela.sarras@icann.org"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica'>naela.sarras@icann.org</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica;color:#777777'> from </span></span><a href="mailto:no-reply@external.icann.org"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica'>no-reply@external.icann.org</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica;color:#777777'><br><br>ICANN News Alert<br>ICANN<br>12025 Waterfront Drive Suite 300<br>Los Angeles, CA 90094-2536</span><o:p></o:p></span></p><div><p class=MsoNormal align=center style='margin-left:1.5in;text-align:center;line-height:12.75pt;background:white'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica;color:#DDDDDD'>- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - </span><o:p></o:p></span></p></div><p class=MsoNormal align=center style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:1.5in;text-align:center;line-height:12.75pt;background:white'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica;color:#777777'><br><br></span></span><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icontact.com_signup-2Dtrial-3Futm-5Fmedium-3Dpoweredby-26utm-5Fsource-3Dfooterlink-26utm-5Fcampaign-3DiC-2520Footer-26afid-3D144186&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8c8RYKmiPpn7lsCOi9BhKC0DIP-xommeEY1pfBdnNpk&m=zCLkICIsi3eqNuHsU4uVg30pZ1NR77_VvL7L-8GmWns&s=n_cTtS_GesJJJQNCux1VrZtiSfnoi4Ai6LXQVNwWoqk&e=" target="_blank"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica;text-decoration:none'><img border=0 width=140 height=49 style='width:1.4583in;height:.5104in' id="_x0000_i1026" src="http://app.icontact.com/images/iContact-footer-logo-TRY.png" alt="ontact - Try it for FREE"></span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.0pt;font-family:Helvetica'>[icontact.com]</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.5in'><span style='mso-bookmark:_MailOriginalBody'><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1025" src="http://click.icptrack.com/icp/track.php?msgid=1013399&act=2E94&r=9827450&c=165637" alt="http://click.icptrack.com/icp/track.php?msgid=1013399&act=2E94&r=9827450&c=165637"></span><o:p></o:p></p></div></div></div></body></html>