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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Dear Colleagues,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=p1><span style='font-size:11.0pt'>This is an update on “Action 20-03-2018: PTI to explore effort needed to extract regional data on performance against Service Levels, initially only for ccTLDs, and report back at the next meeting “. I’d like to share the following ahead of the meeting in order to give the CSC members a chance to consider the options:<o:p></o:p></span></p><p class=p1><span style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=p1 style='mso-list:l0 level1 lfo1'><span style='font-size:11.0pt'>We had an internal discussion with the development team about the feasibility and effort level required to regionalize the reporting of the SLA data. A few issues would need to be thought through first such as transmitting more identifying information to the dashboard than we currently do in order to identify the TLD and defining what regions TLDs belong to (this is conceptually easier for ccTLDs that it is for gTLDs). One more aspect to consider is that if all 63 current SLA measurements are duplicated across all 5 regions plus the combined report, we would end up with a significantly longer report. All these elements can be worked out of course. We just need to decide if this is a long term effort we should undertake and manage resources to implement it. <o:p></o:p></span></li><li class=p1 style='mso-list:l0 level1 lfo1'><span style='font-size:11.0pt'>One suggestion is for PTI staff do a one-off manual analysis of the data and share it with the CSC. If it turns out to be that the data is informative and desired long term, we can work on implementing it in the dashboard going forward. To do this we would ask the CSC to define a timeframe in which they are interested in studying the data (for example 1 month, 3 months, etc). The staff will manually create the mappings and generate charts to illustrate the data. It will be difficult to produce all currently defined 63 SLAs that way but we can focus on the manual and staff dependent processes. <o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:11.5pt;color:black'>This one time manual report on applying the current SLAs by region is estimated to take about two months to provide. We estimate it will one FTE employee a full week to put together the report but we’ll need to spread their time during that month to cover other duties.</span><span style='font-size:11.0pt'><o:p></o:p></span></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I look forward to the discussion of this item at the next meeting.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Best regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Naela<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='margin-left:.5in'>On 5/7/18, 8:59 AM, "ICANN-CSC on behalf of Maria Otanes" <<a href="mailto:icann-csc-bounces@icann.org">icann-csc-bounces@icann.org</a> on behalf of <a href="mailto:maria.otanes@icann.org">maria.otanes@icann.org</a>> wrote:<span style='font-size:11.0pt'><o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><p class=MsoNormal style='margin-left:.5in'><a name="_MailOriginalBody"><span style='font-size:11.0pt'>Dear CSC,</span><o:p></o:p></a></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Please find the agenda for this week’s CSC meeting attached and in the Wiki link below.</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Wiki: </span></span><a href="https://community.icann.org/x/FxcFBQ"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>https://community.icann.org/x/FxcFBQ</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>In prep for the discussion on agenda item 4, please review the CSC Charter Review Team Report. The report can be found on the Public Comments page here: </span></span><a href="https://www.icann.org/public-comments/csc-charter-rt-initial-2018-04-11-en"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>https://www.icann.org/public-comments/csc-charter-rt-initial-2018-04-11-en</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>I’ve also attached the Notes from the previous call for your reference. </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>We will be using Zoom again: </span></span><a href="https://icann.zoom.us/j/8443017675"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>https://icann.zoom.us/j/8443017675</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>If you have any questions, please let me know.</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Best,</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Ria</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:4.0pt;font-family:"Arial",sans-serif;color:gray'>_______________________________________________________________________________________________</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:9.0pt;color:#2E5C78'>Ria Otanes</span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt;font-family:"Times New Roman",serif;color:black'> </span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-family:"Times New Roman",serif;color:black'>| </span></span><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:9.0pt;color:#7F7F7F'>Secretariat Operations Coordinator</span></b><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:8.0pt;color:#7F807F'>Email</span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt;color:black'> </span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>maria.otanes@icann.org </span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:8.0pt;color:black'>| </span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:8.0pt;color:#7F807F'>Cell<b> </b></span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>+1 202 679 5185</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>I</span></span><span style='mso-bookmark:_MailOriginalBody'><b><i><span style='font-size:8.0pt;color:#A2A3A2'>nternet</span></i></b></span><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:8.0pt;color:#A2A3A2'> </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>C</span></span><span style='mso-bookmark:_MailOriginalBody'><b><i><span style='font-size:8.0pt;color:#A2A3A2'>orporation for </span></i></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>A</span></span><span style='mso-bookmark:_MailOriginalBody'><b><i><span style='font-size:8.0pt;color:#A2A3A2'>ssigned</span></i></b></span><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:8.0pt;color:#A2A3A2'> </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>N</span></span><span style='mso-bookmark:_MailOriginalBody'><b><i><span style='font-size:8.0pt;color:#A2A3A2'>ames</span></i></b></span><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:8.0pt;color:#A2A3A2'> <i>and</i> </span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:9.0pt;color:#2E5C78'>N</span></span><span style='mso-bookmark:_MailOriginalBody'><b><i><span style='font-size:8.0pt;color:#A2A3A2'>umbers</span></i></b><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><i><span style='font-size:8.0pt;color:#2E5C78'>Washington, DC Office</span></i></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:8.0pt;color:#2E5C78'> | EDT / UTC-4</span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:10.5pt;color:black'><img border=0 width=63 height=51 style='width:.6562in;height:.5312in' id="Picture_x0020_1" src="cid:image001.png@01D3E938.805B3DE0" alt="cid:image001.png@01D36CE1.070CFF10"></span><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span></span><o:p></o:p></p></div></body></html>