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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Hi Allan,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Thank you for sharing the updated slides. One feedback on </span><span style='font-size:11.0pt;color:black'>slide #6 of the short deck and #8 of the long deck, the second sub-bullet points refers to individual complaints. I believe it needs to be adjusted to “escalated complaints.” </span><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>•</span><span style='font-family:Helvetica;color:black'>CSC role is limited to:</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>•</span><span style='font-family:Helvetica;color:black'>monitoring PTI’s overall complaint management system</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial",sans-serif;color:black'>•</span><span style='font-family:Helvetica;color:black'>being informed of the status of individual complaints</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Thank you,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Naela<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><div><p class=MsoNormal style='margin-left:.5in'>On 10/4/18, 12:04 PM, "ICANN-CSC on behalf of Allan MacGillivray" <<a href="mailto:icann-csc-bounces@icann.org">icann-csc-bounces@icann.org</a> on behalf of <a href="mailto:allan.macgillivray@cira.ca">allan.macgillivray@cira.ca</a>> wrote:<span style='font-size:11.0pt'><o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Colleagues – thank you for your comments on the earlier versions of these two decks. I am attaching what I hope will be the final versions – one named ‘long version’ and the other ‘short version’. To my mind the ‘short version’ is too long, so I would recommended that it alone be used. The ‘long version’ does re-use about five more slides from last year’s deck, which was the first time that we gave the ICANN community an annual update. The newer members of the CSC in particular may find it useful.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>If anyone would like a pdf version, please ask. </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Allan MacGillivray</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p></div></body></html>