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<p class="MsoNormal"><span style="font-size:11.0pt">Hi Allan,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you for all of your work in putting these decks together. I had one more suggestion in addition to the one that Naela raised below. On slide 12 of the long deck and slide 8 of the short deck, as ICANN,
PTI, and the CSC have been collaborating on the SLA change procedures, it would be good to reflect the collaboration of all three parties in place of the single reference to IANA Functions Operator, which per the IANA Naming Function Contract is ICANN.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Trang<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">From: </span></b><span style="color:black">ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Naela Sarras <naela.sarras@iana.org><br>
<b>Date: </b>Wednesday, October 10, 2018 at 7:37 AM<br>
<b>To: </b>Allan MacGillivray <allan.macgillivray@cira.ca>, Maria Otanes <maria.otanes@icann.org>, "icann-csc@icann.org" <ICANN-CSC@icann.org><br>
<b>Subject: </b>Re: [ICANN-CSC] CSC Presentation for ICANN Barcelona<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><a name="_MailOriginalBody"><span style="font-size:11.0pt">Hi Allan,</span><o:p></o:p></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">Thank you for sharing the updated slides. One feedback on
<span style="color:black">slide #6 of the short deck and #8 of the long deck, the second sub-bullet points refers to individual complaints. I believe it needs to be adjusted to “escalated complaints.” </span></span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif;color:black">•</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:Helvetica;color:black">CSC role is limited to:</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif;color:black">•</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:Helvetica;color:black">monitoring PTI’s overall complaint
management system</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:"Arial",sans-serif;color:black">•</span></span><span style="mso-bookmark:_MailOriginalBody"><span style="font-family:Helvetica;color:black">being informed of the status
of individual complaints</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">Thank you,</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt">Naela</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody">On 10/4/18, 12:04 PM, "ICANN-CSC on behalf of Allan MacGillivray" <</span><a href="mailto:icann-csc-bounces@icann.org"><span style="mso-bookmark:_MailOriginalBody">icann-csc-bounces@icann.org</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody">
on behalf of </span><a href="mailto:allan.macgillivray@cira.ca"><span style="mso-bookmark:_MailOriginalBody">allan.macgillivray@cira.ca</span><span style="mso-bookmark:_MailOriginalBody"></span></a><span style="mso-bookmark:_MailOriginalBody">> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D">Colleagues – thank you for your comments on the earlier versions of these two decks. I am attaching what I hope will be
the final versions – one named ‘long version’ and the other ‘short version’. To my mind the ‘short version’ is too long, so I would recommended that it alone be used. The ‘long version’ does re-use about five more slides from last year’s deck, which was
the first time that we gave the ICANN community an annual update. The newer members of the CSC in particular may find it useful.</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D">If anyone would like a pdf version, please ask.
</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D">Allan MacGillivray</span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt;color:#1F497D"> </span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-bookmark:_MailOriginalBody"><span style="font-size:11.0pt"> </span><o:p></o:p></span></p>
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