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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Brett and all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you all for your kind words about the September 2018 performance report.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>To answer your question Brett about the request in July, Category V or Other changes are defined as:<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=p1 style='margin-left:.5in'>Category V (Other change requests) — Other non-routine change requests. IANA is required to process change requests that may have special handling requirements, or require additional documentary evidence or additional clarifications from the customer or third parties, that do not afford them the ability to automate. These scenarios include, but are not necessarily limited to:<span class=apple-converted-space> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:9.0pt;font-family:"Times LatArm",serif'><o:p> </o:p></span></p><p class=MsoListParagraph style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.05pt;margin-left:1.25in;text-indent:-.5in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.5pt;font-family:"Times LatArm",serif'><span style='mso-list:Ignore'>i.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span style='font-size:8.5pt;font-family:"Times LatArm",serif'>Customers that require requests to be handled outside the online self-service platform, such as those lodging change requests through the exchange of postal mail; <o:p></o:p></span></p><p class=MsoListParagraph style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.05pt;margin-left:1.25in;text-indent:-.5in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.5pt;font-family:"Times LatArm",serif'><span style='mso-list:Ignore'>ii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span style='font-size:8.5pt;font-family:"Times LatArm",serif'>Customers that have placed special handling instructions on file with IANA, or have otherwise asked for special handling for a request that deviates from the normal process, that must be executed manually by IANA staff; <o:p></o:p></span></p><p class=MsoListParagraph style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.05pt;margin-left:1.25in;text-indent:-.5in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.5pt;font-family:"Times LatArm",serif'><span style='mso-list:Ignore'>iii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span style='font-size:8.5pt;font-family:"Times LatArm",serif'>Unique legal or regulatory encumbrances that must be satisfied that require additional processing; <o:p></o:p></span></p><p class=MsoListParagraph style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.05pt;margin-left:1.25in;text-indent:-.5in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.5pt;font-family:"Times LatArm",serif'><span style='mso-list:Ignore'>iv.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span style='font-size:8.5pt;font-family:"Times LatArm",serif'>Removing a TLD from service (e.g. retirement or revocation); <o:p></o:p></span></p><p class=MsoListParagraph style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:1.05pt;margin-left:1.25in;text-indent:-.5in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.5pt;font-family:"Times LatArm",serif'><span style='mso-list:Ignore'>v.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span style='font-size:8.5pt;font-family:"Times LatArm",serif'>Changes that relate to the operation of the root zone itself, including changing the Root Key Signing Key, altering the set of authoritative name servers for the root zone (e.g. the “root servers”), and changes to the “root hints” file. <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The July request that took 210 hours in root zone publication was a TLD removal request (Category V.iv above). Such requests typically require additional coordination for example requesting the revocation to take place on a certain date/time instead of as soon as it is ready.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Naela<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='margin-left:.5in'>On 10/13/18, 3:23 AM, "Brett Carr" <<a href="mailto:brett.carr@nominet.uk">brett.carr@nominet.uk</a>> wrote:<o:p></o:p></p></div></div><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><div id=divtagdefaultwrapper><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'>Excellent result of 100% well done.<o:p></o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'>I do have a "historic" question as a new member of the CSC, if I look at Page 20 "Root Zone Publication" there is an "other Change" in July that hit 210 hours, I was just wondering what the cause of this was?<o:p></o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'>Also I wanted to say I am really impressed with the SLE Dashboard which I didn't know existed until I read this months report. Are there any other tools I should be aware of that would be useful as a new CSC member.<o:p></o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'>Thanks<o:p></o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></p><p style='margin-left:.5in'><span style='font-size:12.0pt;color:black'>Brett<o:p></o:p></span></p></div><div class=MsoNormal align=center style='margin-left:.5in;text-align:center'><hr size=0 width="100%" align=center></div><div id=divRplyFwdMsg><p class=MsoNormal style='margin-left:.5in'><b><span style='color:black'>From:</span></b><span style='color:black'> ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Naela Sarras <naela.sarras@iana.org><br><b>Sent:</b> Thursday, October 11, 2018 1:42:15 PM<br><b>To:</b> icann-csc@icann.org<br><b>Subject:</b> [ICANN-CSC] September 2018 Naming Function Performance Report</span> <o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p></div></div><div><div><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Dear Colleagues,</span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Enclosed is the Naming Function Performance report for the month of September 2018. PTI met 100% of the SLA thresholds. </span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>We look forward to discussing the report with you at the next CSC meeting.</span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Best regards,</span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Naela</span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p></div></div></div></body></html>