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<p class="MsoNormal"><span style="font-size:14.0pt;color:black">23 November 2018</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">Dear Community Members,</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">As chair of the Customer Standing Committee I am providing you our (belated) September and October 2018 monthly findings on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC
has concluded that PTI’s overall performance over June 2018 was “Excellent” - PTI met the service level agreement at 100% for both months. The CSC was informed of no escalations.</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">The two related PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201806"><span style="font-size:12.0pt;color:#954F72">https://www.iana.org/performance/csc-reports/201806</span></a></span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">I am also pleased to inform you that Elaine Pruis, appointed by the RySG, was elected as vice-chair until march 2019. In addition, I want to refer you to the CSC annual overview of activities, which we presented in
Barcelona (<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_en_system_files_files_csc-2Dreview-2Dyear-2D01nov18-2Den.pdf&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=qwWjYt74iqqyW2NvyoDev2QmQ8B7FbPQF546xtjlsks&s=ga9ldNJXgtTVcRlalAQnDsrB9CPTYRoQeL6mQaRlb10&e="><span style="color:#954F72">https://www.icann.org/en/system/files/files/csc-review-year-01nov18-en.pdf
[icann.org]</span></a>).</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">The CSC regular meeting is scheduled at or around the 15<sup>th</sup> every month, and the CSC report on the PTI performance is send out shortly after that meeting. If you would like to be informed of upcoming meetings
or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce"><span style="font-size:12.0pt;color:#954F72">https://mm.icann.org/mailman/listinfo/csc-announce</span></a> . Any
comments on our reporting to you is welcome.</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e="><span style="font-size:12.0pt;color:#954F72">https://www.icann.org/csc[icann.org]</span></a> .</span><span style="color:black"><o:p></o:p></span></p>
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<b><span style="font-size:14.0pt;color:black"> </span></b><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">Kind regards,</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">Byron Holland </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black">Chair CSC</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:14.0pt;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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