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--></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Elaine,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you for your email and my apologies about the late reply. I was out of the office earlier this week.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We also took note of time to process requests in the Label Generation Rulsets section this month. There are several factors that contribute to this: <o:p></o:p></p><p class=MsoNormal>1. There is currently no SLA associated with this work so unfortunately it does not have the same priority as the SLA driven work<o:p></o:p></p><p class=MsoNormal>2. Up until recently, only one person on the team was trained to handle the uploading and deletion of LGR tables to the IANA webpage. This has been remedied recently with training a second person to do the work.<o:p></o:p></p><p class=MsoNormal>3. The process to review and implement the LGR rulesets is highly manual. We are in the process of designing tools to automate some of the work to upload and publish the LGRs. This work has been prioritized for development team in anticipation of new SLAs being created for LGR processing.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I hope this helps. I think when it comes time to set the SLA, we should certainly take note of #’s 2&3 above and design the SLA threshold to account for those factors.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Best regards,<o:p></o:p></p><p class=MsoNormal>Naela<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:12.0pt;color:black'>From: </span></b><span style='font-size:12.0pt;color:black'>Elaine Pruis <elainepruis@gmail.com><br><b>Date: </b>Saturday, December 8, 2018 at 5:33 PM<br><b>To: </b>Naela Sarras <naela.sarras@iana.org><br><b>Cc: </b>"ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>[Ext] Re: [ICANN-CSC] November 2018 IANA Naming Function Performance Report<o:p></o:p></span></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><p class=MsoNormal>Thanks Naela, <o:p></o:p></p><div><p class=MsoNormal>I have a question, regarding Label Generation Rulesets on page 35.<o:p></o:p></p></div><div><p class=MsoNormal>We are collecting data to inform SLAs on these items once we have enough history. <o:p></o:p></p></div><div><p class=MsoNormal>"Implementation Time, Time it takes for staff to publish a change once it meets all requirements." is at 17 days, higher than any other time recorded.<o:p></o:p></p></div><div><p class=MsoNormal>Can you give us some details about that, and why it is longer then previous times?<o:p></o:p></p></div><div><p class=MsoNormal>Thank you,<o:p></o:p></p></div><div><p class=MsoNormal>Elaine<o:p></o:p></p></div></div></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Fri, Dec 7, 2018 at 8:52 AM Naela Sarras <<a href="mailto:naela.sarras@iana.org">naela.sarras@iana.org</a>> wrote:<o:p></o:p></p></div><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Dear Colleagues,</span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Enclosed is the IANA Naming Function Performance report for the month of November 2018. During the month of November, we met 98.4% of the SLA thresholds. </span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>We look forward to discussing the report with you at the next CSC meeting.</span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'> </span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Best regards,</span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Naela</span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> </p></div></div><p class=MsoNormal>_______________________________________________<br>ICANN-CSC mailing list<br><a href="mailto:ICANN-CSC@icann.org" target="_blank">ICANN-CSC@icann.org</a><br><a href="https://mm.icann.org/mailman/listinfo/icann-csc" target="_blank">https://mm.icann.org/mailman/listinfo/icann-csc</a><o:p></o:p></p></blockquote></div></div></body></html>