<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:black'>Dear all,</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>On behalf of the chair of the CSC (Byron Holland), please find included following message and the latest CSC report.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>Kind regards,</span><o:p></o:p></p><div style='border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm'><p class=MsoNormal><span style='color:black'>Bart Boswinkel</span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>19 March 2019</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Dear Community Members,</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>As chair of the Customer Standing Committee I am providing you with our February 2019 monthly findings on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance over February 2019 was “Excellent” - PTI met the service level agreement at 100% for the month of February 2019. The related PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports"><span style='color:#954F72'>https://www.iana.org/performance/csc-reports</span></a>.</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:black'>I’m also very pleased to inform you at our in person at the Kobe ICANN64 meeting the CSC and PTI started to discuss the first steps to make changes to the Service Level Agreements identified in our Findings report. This discussion will continue and we will keep you informed.</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Generally, the CSC regular meeting is scheduled at or around the 15<sup>th</sup> every month, and the CSC Findings report on the PTI performance is sent out shortly after that meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce"><span style='color:#954F72'>https://mm.icann.org/mailman/listinfo/csc-announce</span></a>. Any comments on our reporting to you is welcome.</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e="><span style='color:#954F72'>https://www.icann.org/csc[icann.org]</span></a> .</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Kind regards,</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Byron Holland </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Chair CSC</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>