<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Apple Color Emoji";
panose-1:0 0 0 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Hi Brett,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Thank you for your email.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>The request you referred to is a ccTLD transfer request that was concluded in March. This type of request involves several steps as described in detail here: </span><a href="https://www.iana.org/help/cctld-delegation">https://www.iana.org/help/cctld-delegation</a><span style='font-size:11.0pt'>. There was nothing unusual about this request, the time reflected in the 46.26 days is the staff review time from beginning to end. The duration is in line with previous requests that ran the full transfer process.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>As it happens, this SLA Staff Processing – Validation and Reviews – Category IV (ccTLD Creation/Transfer) is one of the SLAs being tracked on the monthly CSC report. We had a discussion on it during the March CSC meeting and staff have been asked to do more work on this SLA by the May meeting.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Best regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Naela<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='color:black'>From: </span></b><span style='color:black'>Brett Carr <brett.carr@nominet.uk><br><b>Date: </b>Monday, April 15, 2019 at 1:59 AM<br><b>To: </b>Naela Sarras <naela.sarras@iana.org>, "ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>[Ext] Re: [ICANN-CSC] March 2019 IANA Naming Function Performance Report<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt'>Hi Naela,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> A near excellent month for the PTI as usual </span><span style='font-size:11.0pt;font-family:"Apple Color Emoji"'>☺</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'>It is still within the SLA of course but I’m interested to know the background of the 46.26 day processing time for the ccTLD creation/transfer time on page 18.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'>Perhaps you can give us the background on todays call.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'>Thanks</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'>Brett</span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:11.0pt'><br>--<br>Brett Carr<br>Manager DNS and Network Engineering<br>Nominet UK</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='color:black'>From: </span></b><span style='color:black'>ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Naela Sarras <naela.sarras@iana.org><br><b>Date: </b>Wednesday, 10 April 2019 at 22:47<br><b>To: </b>"ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>[ICANN-CSC] March 2019 IANA Naming Function Performance Report</span><o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Dear Colleagues,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Please find attached the IANA Naming Function Performance report for the month of March 2019. During the month of March, we met 98.4% of the SLA thresholds. </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>We look forward to discussing the report with you at the next CSC meeting.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Best regards,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'>Naela</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p></div></body></html>