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--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt'>Dear all,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Please find included the notes CSC meeting 15 April. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,<o:p></o:p></span></p><div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm'><p class=MsoNormal style='border:none;padding:0cm'><span style='font-size:14.0pt'>Bart Boswinkel<o:p></o:p></span></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Customer Standing Committee (CSC) Meeting 29</span></b><span style='color:black'><o:p></o:p></span></p><ol start=15 type=1><li class=MsoListParagraph style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;mso-list:l0 level1 lfo1'><b>April 2019 @ 19:00-20:30 UTC</b><o:p></o:p></li></ol><p class=MsoNormal><span style='color:black'><br><b>Action Items<br><i>Ongoing previous meetings<o:p></o:p></i></b></span></p><p class=MsoNormal><b><i><span style='color:black'><o:p> </o:p></span></i></b></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='color:black;margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo2'><b>Action 03 28 2019: PTI Staff to introduce proposal for ccTLD create Service Level by May meeting. Due in May<o:p></o:p></b></li></ul><p class=MsoNormal><b><o:p> </o:p></b></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-add-space:auto;mso-list:l3 level1 lfo2'><b><span style='color:black'>Action 08 28 2019: Secretariat to propose method to provide on-boarding for next CSC by May meeting. Due in May</span></b><b><o:p></o:p></b></li></ul><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i>New items<o:p></o:p></i></b></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpFirst style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 01 29 2019: PTI to provide background documentation to document how CSC handles individual complaints.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 29 02 2019: Secretariat to prepare letter for notification of appointing organisations, when member or liaison does not meet attendance requirements as included in Charter and for annual update, prior to selection process.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 03 29 2019: Secretariat to prepare next iteration of CSC Membership requirements document. <o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 04 29 2019: All top provide comments on next version CSC Membership requirements document by 1 May 2019.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 05 29 2019: Secretariat to prepare consolidated overview by May Meeting.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 06 29 2019: ICANN Org circulate deck to Brett prior to circulate to CSC. On-boarding to be discussed at the May meeting.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 07 29 2019: PTI to provide update of documentation on SLA changes taking on-board results of discussions.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 08 29 2019: CSC to discuss how it intends to accept Specific SLA change documents.<o:p></o:p></b></li><li class=MsoListParagraphCxSpMiddle style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 09 29 2019: Byron to seek clarification with chair ccNSO on status and next steps establishing IFRT. To inform CSC on the list.<o:p></o:p></b></li><li class=MsoListParagraphCxSpLast style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;mso-add-space:auto;mso-list:l2 level1 lfo3'><b>Action 10 29 2019: Secretariat to check with ALAC where they are in selection process. <o:p></o:p></b></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Agenda</span></b><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><b>1. Welcome and Introduction<o:p></o:p></b></p><p class=MsoNormal>Meeting is quorate (all members present). <o:p></o:p></p><p class=MsoNormal>Focus of meeting on SLA change process. Reverse order of item 4 and 5 on proposed agenda.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>2. Action items previous meetings<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Action 01 28 2019: Staff to circulate CSC Findings to community. <b>Complete</b><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Action 02 28 2019: ICANN Org to provide update Implementation of Amended IANA Naming Function Contract Completed; refered to agenda item 5 (SLA change).<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Action 03 28 2019:PTI Staff to introduce proposal for ccTLD create Service Level by May meeting Due in May</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Action 04 28 2019:Secretariat to ensure that item is on ccNSO meeting days agenda (part of PTI/CSC update slot) <b>Completed</b></span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Action 05 28 2019:Secretariat to check how “effective date of change” is defined/structured in amended agreement. <b>Completed</b></span><b><o:p></o:p></b></p><p class=MsoNormal><span style='color:black'><br>Action 06 28 2019:PTI to update documentation around update specific Service Level Agreement (the template) and for LGR. <b>Completed</b></span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Action 07 28 2019:Secretariat prepare proposal on how to deal with individual complaints for discussion by CSC in April Ongoing; refer to agenda item 4a.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Action 08 28 2019: Secretariat to propose method to provide on-boarding for next CSC by May meeting. Due in May</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Action 09 28 2019:Staff prepare overview of selection skill set Members and Liaisons to date as starting point for discussion for April meeting Completed; refer to agenda item 4c.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='color:black'>3. PTI Performance March 2019</span></b><b><o:p></o:p></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='color:black'>a) PTI report to CSC<o:p></o:p></span></i></b></p><p class=MsoNormal>One metric was missed. SLA that possibly will be addressed after implementation of SLA change process. PTI: no additional comments to report.<o:p></o:p></p><p class=MsoNormal>Question Brett online: response PTI was to satisfaction of Brett. <o:p></o:p></p><p class=MsoNormal><br>No additional comments.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='color:black'>b) CSC report<o:p></o:p></span></i></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Draft report: circulated before the call. Confirmation no escalations. No objection, ready to be published.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>4. Implementation CSC Effectiveness Review Recommendations<o:p></o:p></span></b></p><p class=MsoNormal>Four recommendations CSC Effectiveness RT<br><b><i>1) How to deal with individual complaints</i></b><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Process how to deal with it to be documented and published for reasons of transparency. Natural that individuals on CSC are approached to deal with individual complaints.<o:p></o:p></p><p class=MsoNormal>Basic process to discuss at next meeting. PTI should provide input on process Mechanism to bring the PTI process and role of CSC together, keeping the role of CSC as is. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 01 29 2019: PTI to provide background documentation to document how CSC handles individual complaints.<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:black'>Messaging between PTI and CSC needs to be consistent. Elaine: Effectiveness RT asked where process it that is recorded.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>Lars: This should minimal effort: provide transparency</span>. <span style='color:black'>Do NOT create heavy handed process. Elaine: During review RT was of the view that it should be clear that if you have a complaint this is where you go. Also referred to CSC Charter.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='color:black'>2) Attendance requirements and overview<o:p></o:p></span></i></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Appointing organisations need to be informed about attendance record, which is available and compiled<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 29 02 2019: Secretariat to prepare letter for notification of appointing organisation, when member or liaison does not meet attendance requirements as included in Charter and for annual update, prior to selection process.<o:p></o:p></span></b></p><p class=MsoNormal><b><i>c) Skills and expertise overview<o:p></o:p></i></b></p><p class=MsoNormal>Map of current skill and expertise requirements. to build skills matrix<o:p></o:p></p><p class=MsoNormal>Additional requirements?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Elaine: Knowledge about relevant policy development processes<o:p></o:p></p><p class=MsoNormal>Membership needs to be aware<o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Nigel: What is considered knowledge and direct experience IANA Naming Function?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>What is needed? Does Membership need to be familiar with PTI Naming Functions.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Would it be sufficient to have direct experience OR knowledge of PTI Naming Function? Include and/or in requirement. Some people do not have direct experience.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>James: The current requirement<b> (including the word “and”) </b></span><span style='color:black'>was targeted mostly at members but highly desirable for liaisons </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br></span>Understand CSC is <span style='color:black'>expert based committee.</span> <span style='color:black'>Essential: knowledge of ICANN Policy as pertains to IANA related Naming Function</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Actual operational expertise. Currently and in past operational people. Broaden current pool of potential membership.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Understanding how ICANN works is considered relevant, but also understanding how IANA works from different perspectives.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Knowledge of naming function. Add technical expertise + ICANN experience. Direct knowledge or experience of the IANA naming function would work for both aspects. Topic for May meeting also in light of the upcoming membership selection process. To be included in May meeting. Continue discussion on list <o:p></o:p></span></p><p class=MsoNormal><b><span style='color:black'>Action 03 29 2019: Secretariat to prepare next iteration of CSC Membership requirements document. <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:black'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:black'>Action 04 29 2019: All top provide comments on next version CSC Membership requirements document by 1 May 2019.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='color:black'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='color:black'>Action 05 29 2019: Secretariat to prepare consolidated overview by May Meeting.</span></b><b><o:p></o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i>d) Induction Program new members and liaisons<o:p></o:p></i></b></p><p class=MsoNormal>On-boarding programme. Least urgent<o:p></o:p></p><p class=MsoNormal>Amy: On-boarding deck when selection process starts. By May finished deck<o:p></o:p></p><p class=MsoNormal>Brett: Provide review of deck. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 06 29 2019: ICANN Org circulate deck to Brett prior to circulate to CSC. On-boarding to be discussed at the May meeting.<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'><o:p> </o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>5. Changes to SLAs<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Discussed as Item 4.<b><o:p></o:p></b></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='color:black'>a) Update on Revisions to IANA Naming Contract<o:p></o:p></span></i></b></p><p class=MsoNormal>Amy: Currently with ICANN legal Counsel. By mid-week (around 18th) some small, non-material changes before webpage is going live. Concern are practical/logistical. Target End date goal will still be met. No questions<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='color:black'>b) Moving Forward with SLA Changes<o:p></o:p></span></i></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Recap of Kobe: proceed with Technical check and LGR recognizing different procedures. LGR needs to follow public comment., Technical check only requires informing community of change.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Naela: By May meeting approve the explanatory document. How does CSC informs customers open issue.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>CSC to use existing communications channels to report findings:<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpFirst style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo4'>Email lists to ccTLD community<o:p></o:p></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo4'>gTLD registry and registrar info channels<o:p></o:p></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo4'>CSC Web and wiki space<o:p></o:p></li><li class=MsoListParagraphCxSpMiddle style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo4'>Cover note chair to communities<o:p></o:p></li><li class=MsoListParagraphCxSpLast style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo4'>Meetings at ICANN events.<o:p></o:p></li></ul><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Timeline for inclusion SLA LGR still needs a timeline, including public comment period, To be completed by May.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>ccTLD timeline creation: May meeting first draft for discussion with CSC. See Action item previous meeting ( Action 03 28 2019)</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Byron: Estimate number of days that needs to be put in. Currently. Overall duration, but not level of work. Response: discussion will be wrapped up this week, to be circulated to CSC.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Question to PTI: No direct need for further assistance. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>PTI will finalize the documents. and provide to CSC. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 07 29 2019: PTI to provide update of documentation on SLA changes taking on-board results of discussions.<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 08 29 2019: CSC to discuss how it intends to accept Specific SLA change documents.<o:p></o:p></span></b></p><p class=MsoNormal><span style='color:black'><br><b>6. IFRT Update</b></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Amy: Latest news ccNSO send request to change Bylaw change. ICANN legal to shepherd. IFR is still on pause. James: No additional news <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 09 29 2019: Byron seek clarification with chair ccNSO on status and next steps establishing IFRT. To inform CSC on the list.<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>7. CSC Member Selection Process <o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Presentation of schedule and steps in selection process. Porcess to start by mid-May. On-boarding material + qualification to be send out with package<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>8. ICANN64 Kobe Review<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Opportunity for improvements and comments?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Nigel: Not present in person.How did meeting with Board go? Brett: From remote participation perspective meeting with BTC went very well. This meeting should be repeated in future. Lars: Schedule went well<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>PTI-Board meeting and BTC meeting.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Meeting with Board PTI important to maintain strong independent realtion with them. Designed to be separate and distinct from ICANN (Org). To remind all PTI is independent entity. Symbolic nature to it: maintain relationship.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><br>First meeting with BTC: in past with full membership of Board. Meeting with BTC precisely right level of interaction. Understand IANA Function, been around and understanding role of CSC in relation to PTI.</span> <span style='color:black'>Builds confidence in eyes of BTC . All feedback recevied very positive. Agreed to meet on annual basis (right cadence). Only in case of emergency/ high level issue more meetings may be needed.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>James: M</span><span style='color:black'>any in community believe that separation PTI/ICANN and independence of PTI is critically important to the correct functioning in the post IANA transition world<o:p></o:p></span></p><p class=MsoNormal>Any feed-back from GAC?<o:p></o:p></p><p class=MsoNormal>GAC apprecitative, special update session. Feedback was quite good. <o:p></o:p></p><p class=MsoNormal>Naela was in the room. Presentation went very well. <o:p></o:p></p><p class=MsoNormal><span style='color:black'><br>Byron: Continue to meet with PTI Board, independent of who is on the Board. Further annual cadence with BTC.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Ay GNSO meetings feedback? CSC is very appreciated. CSC is looked at as potential model for other areas.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>ccNSO: By and large positive about work of committee. Are their lessons to be drawn for other committees. However unique characteristics of CSC.<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>9. Next Meeting: 16 May 2019, 18:00-19:30 UTC<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>10. AOB<o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Progress ALAC appointment?<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>Action 10 29 2019: Secretariat to check with ALAC where they are in selection process. <o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Registrar: bootstrap information published by IANA. How does PTI understand its new work? Naela: Requirement registrars log into RDAP server link, will get imported into registry that is maintained by IANA. To that registry IANA will add link. Question whether this is a naming Function topic? James: not in scope of IANA NAming Function Contract SOW. Will there will be a SLA, and whose SLA that is, is unclear. <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:black'>Byron: material earlier (two business days)<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'>11. Adjourn<o:p></o:p></span></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>