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--></style></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Dear all,</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>On behalf of the chair of the CSC (Byron Holland), please find included </span>his note and <span style='color:black'>the latest CSC </span>Findings of the PTI performance<span style='color:black'>.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>Kind regards,</span><o:p></o:p></p><div style='border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm'><p class=MsoNormal><span style='color:black'>Bart Boswinkel</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;color:black'> </span><span style='color:black'>22 April 2019</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Dear Community Members,</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>As chair of the Customer Standing Committee I am providing you with our March 2019 monthly findings on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance over March 2019 was “Satisfactory” - PTI met the service level agreement at 98.4% for the month of March 2019. The single missed service level is subject to a CSC recommendation to be adjusted and adjustment would recategorize this month's performance for this metric as 'met'. The related PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports"><span style='color:#954F72'>https://www.iana.org/performance/csc-reports</span></a>.</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:black'>I’m also very pleased to inform you that the CSC and PTI made considerable progress in changing the Service Level Agreements identified in our Findings report. We will keep you informed.</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Generally, the CSC regular meeting is scheduled at or around the 15<sup>th</sup> every month, and the CSC Findings report on the PTI performance is sent out shortly after that meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce"><span style='color:#954F72'>https://mm.icann.org/mailman/listinfo/csc-announce</span></a>. Any comments on our reporting to you is welcome.</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e="><span style='color:#954F72'>https://www.icann.org/csc[icann.org]</span></a> .</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-CA style='color:black'> </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Kind regards,</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Byron Holland </span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Chair CSC</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>