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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Dear Colleagues,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>For PTI’s action item: “</span><span style='font-size:11.0pt'>07 29 2019</span><span style='font-size:11.0pt'> </span><span style='font-size:11.0pt'>PTI to provide update of documentation on SLA changes taking on-board results of discussions.” From the April 2019 CSC call, please find attached the updated SLA change documents. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>One of the notable changes in the document is finalizing the implementation time. For both of those SLA documents, the implementation time is one (1) calendar month from approval of the SLA with the new SLAs becoming effective the first of the month following the implementation time.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Please let me know if you have any questions.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Best regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Naela<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>