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--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Dear CSC,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Please find the April CSC report attached and cover note below.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Moving forward, the SO/AC leaders will receive this as part of the ICANN Community Leadership Digest.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Please let me know if you have any questions. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Ria<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>--------------------------</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Dear all,</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>On behalf of the chair of the CSC (Byron Holland), please find included following message and the latest CSC report.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>All the best,</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Ria Otanes</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;color:black'>--------------------------</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>28 May 2019<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Dear Community Members,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>As chair of the Customer Standing Committee I am providing you with our April 2019 monthly findings on the performance of Public Technical Identifiers (PTI). I am pleased to inform you the CSC has concluded that PTI’s overall performance over March 2019 was “Excellent” - PTI met the service level agreement at 100% for the month of April 2019. The related PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports">https://www.iana.org/performance/csc-reports</a>.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I’m also very pleased to inform you that the CSC and PTI made considerable progress in updating the Service Level Agreements identified in our Findings report. The CSC was informed that ICANN and PTI have completed the amendment of the IANA Naming Function Contract to allow for a differentiated approach to changes of the Service Level Agreements. The CSC has agreed with the PTI plan how to update two (2) Service Levels listed in the CSC Findings report:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='mso-list:l2 level1 lfo1'><span style='font-size:11.0pt'>Update to “Technical Checks – Retest” to better align with operational realities. The change refers to the timing for tests (current SLA 1-5 minutes, the actual performance is between 5-8 minutes and the proposal is to change it to 10 minutes). It is understood that this change does NOT have an impact on the services to the direct customers, and therefore and in accordance with agreed procedures no public comment period is required. <o:p></o:p></span></li><li class=MsoNormal style='mso-list:l2 level1 lfo1'><span style='font-size:11.0pt'>The second change is the introduction of a new Service Level Agreement for processing Label Generation Rules with respect to IDN tables and publishing these tables. This is a new SLA to be introduced at the suggestion of the CSC. PTI will shortly start a public comment forum to seek feed-back and input on the proposed SLA.<o:p></o:p></span></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>More detailed information around both SLAs can be found at: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo2'><span style='font-size:11.0pt'>Technical Check Change: <a href="https://community.icann.org/download/attachments/109481385/Item%204bi%20Technical%20Check%20SLAs%20Change-v6.pdf?version=1&modificationDate=1557427701000&api=v2">https://community.icann.org/download/attachments/109481385/Item%204bi%20Technical%20Check%20SLAs%20Change-v6.pdf?version=1&modificationDate=1557427701000&api=v2</a><o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo2'><span style='font-size:11.0pt'>New SLAs for Publication of LGRs: <a href="https://community.icann.org/download/attachments/109481385/Item%204bii%20New%20SLAs%20for%20Publication%20of%20LGRs-v5.pdf?version=1&modificationDate=1557405847000&api=v2">https://community.icann.org/download/attachments/109481385/Item%204bii%20New%20SLAs%20for%20Publication%20of%20LGRs-v5.pdf?version=1&modificationDate=1557405847000&api=v2</a><o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>In addition, the CSC has adopted and agreed to the proposed implementation of the four (4) recommendations by the CSC Effectiveness Review Team. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo3'><span style='font-size:11.0pt'>Documenting and make public the very limited role if the CSC with respect to individual complaints related to the IANA Naming Function Services.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo3'><span style='font-size:11.0pt'>On-boarding of new members and liaisons<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo3'><span style='font-size:11.0pt'>Develop a skill/expertise matrix to assist appointing organizations in their selection process<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l1 level1 lfo3'><span style='font-size:11.0pt'>Inform the members and liaisons appointing organizations timely about the attendance record of their appointees.<o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>The CSC response to the recommendations of the CSC Effectiveness review is fully concluded (8 months after it started).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Generally, the CSC regular meeting is scheduled on or around the 15th every month, and the CSC Findings report on the PTI performance is sent out shortly after that meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a>. Any comments on our reporting to you is welcome.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://www.icann.org/csc%5Bicann.org%5D">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Byron Holland <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Chair CSC<o:p></o:p></span></p></div></body></html>