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--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Dear Colleagues,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>For PTI’s action items below:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>“Action 02 30-052019: PTI to check whether IANA page on complaint needs to be updated to reflect current status IANA due by June meeting.” <o:p></o:p></p><p class=MsoNormal>This action item has been completed. The Customer Services Complaint Resolution Process page on <a href="https://www.iana.org/help/complaint-procedure">https://www.iana.org/help/complaint-procedure</a> has been updated to reflect our discussion from the last meeting that escalated complaints relating to naming functions are also reported to the Customer Standing Committee (CSC). <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>“Action 03 28 2019: PTI Staff to introduce proposal for ccTLD create Service Level by May meeting. (deferred until June)”<o:p></o:p></p><p class=MsoNormal>Please see attached discussion paper for consideration at our next meeting.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Best regards,<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt'>Naela<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:12.0pt;color:black'>From: </span></b><span style='font-size:12.0pt;color:black'>ICANN-CSC <icann-csc-bounces@icann.org> on behalf of Maria Otanes <maria.otanes@icann.org><br><b>Date: </b>Tuesday, May 28, 2019 at 9:02 AM<br><b>To: </b>"ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>[ICANN-CSC] CSC Meeting 30: Recording, Notes, & Chat<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p></div><p class=MsoNormal style='margin-left:.5in'><span style='color:black'>Dear CSC,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='color:black'>Please find notes and AC chat from the May CSC meeting attached.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b>Zoom Recording:</b> <a href="https://icann.zoom.us/recording/share/bR2f3kY8xviOOTmJ17Xv33dhUrs8PFZjbPvCfwjwhlqwIumekTziMw">https://icann.zoom.us/recording/share/bR2f3kY8xviOOTmJ17Xv33dhUrs8PFZjbPvCfwjwhlqwIumekTziMw</a> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b>Decisions</b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>Decision 01 - 30 05 2019: The CSC adopted the following general decision- making procedure for proposals included in documents. <o:p></o:p></p><p class=MsoNormal style='margin-left:1.5in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>The chair calls for discussion/comments on the final proposal, by full membership. <o:p></o:p></p><p class=MsoNormal style='margin-left:1.5in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>If no comments, there is a formal vote by the appointed members at a quorate meeting (all members are present).<o:p></o:p></p><p class=MsoNormal style='margin-left:1.5in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>c.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>The chair designates the outcome of the vote. A proposal is accepted if 3 of the members vote in favor.<o:p></o:p></p><p class=MsoNormal style='margin-left:1.5in;text-indent:-.25in;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>d.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>The outcome of the vote is recorded in the notes and published, with a reference to the proposal, which is published on wiki space.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>Decision 02 - 30 05 2019: The CSC adopted unanimously Technical Check Threshold Analysis Process SLA, and informs direct customers accordingly. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>Decision 03 - 30 05 2019: The CSC adopted unanimously the LGR SLA document as proposed by PTI<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span>Decision 04 - 30 05 2019: The CSC adopted unanimously all measures to implement the four (4) recommendations CSC Effectiveness review team. <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b> </b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b>Action Items</b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b>Pending</b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Action 03 28 2019: PTI Staff to introduce proposal for ccTLD create Service Level by May meeting. (deferred until June)<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b> </b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b>New </b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Action 01 30-052019 Secretariat to draft communication to inform direct customers about SLA changes<o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Action 02 30-052019: PTI to check whether IANA page on complaint needs to be updated to reflect current status IANA due by June meeting<o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Action 03 30-052019: Full CSC to fill out skill matrix as adopted. Secretariat to circulate reminder. <o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Action 04 30-052019: CSC chair to query issues with respect to (non-granting) travel funding request with relevant ICANN staff and Board members. Report back by July meeting.<o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in;text-indent:-.25in;mso-list:l2 level1 lfo3'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Action 05 30-052019: Secretariat to circulate Doodle poll for meeting in week of 10 June.<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Best,<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'>Ria<o:p></o:p></p></div></body></html>