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--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Sent on behalf of the interim chair of the CSC, Lars-Johan Liman.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>------------------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>22 October 2019<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Dear Community Members,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>It’s my pleasure as interim chair of the Customer Standing Committee (CSC), to provide you with our monthly findings on the performance of Public Technical Identifiers (PTI) over September 2019. I am pleased to inform you that the CSC has concluded that PTI’s overall performance over September 2019 was “Excellent” - PTI met all the service level agreement at 100% for the month of September 2019. The related PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports" title="https://www.iana.org/performance/csc-reports">https://www.iana.org/performance/csc-reports</a>.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I’m also very pleased to inform you that:<o:p></o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:11.0pt'>In accordance with the SLA change procedure: the CSC has requested the ccNSO and GNSO Councils to approve the introduction of a new SLA: IDN Tables processing times.<o:p></o:p></span></li><li class=MsoListParagraph style='margin-left:0in;mso-list:l0 level1 lfo1'><span style='font-size:11.0pt'>The second SLA listed in the CSC Findings report – the ccTLD Creation/Transfer – Validation and Reviews: SLA amendments -was approved by the CSC, and PTI has opened a public comment forum to seek your input and comments (see: <a href="https://www.icann.org/public-comments/proposed-sla-for-cctld-creation-transfer-2019-10-14-en">https://www.icann.org/public-comments/proposed-sla-for-cctld-creation-transfer-2019-10-14-en</a>) .<o:p></o:p></span></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Both SLA changes are explained in more detail in the CSC Findings report September 2019.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Finally, I am very pleased to inform you that as of 14 October the full slate of membership of the CSC has been approved by both the ccNSO and GNSO Councils, and I welcome our two new members Alejandra Reynoso (ccNSO) and Dmitry Burkov (RySG).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Although generally, the CSC regular meetings are scheduled on or around the 15th every month, and the CSC Findings report on the PTI performance is sent out shortly after that, the next meeting CSC meeting is an in person meeting on 4 November 2019, in Montreal during ICANN66. This and other CSC meetings are open to attend.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at<a href="https://www.icann.org/csc">https://www.icann.org/csc</a> .<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Lars-Johan Liman <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Interim Chair CSC<o:p></o:p></span></p></div></body></html>