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<p class="MsoNormal"><span style="font-size:11.0pt">Sent on behalf of the Chair of the CSC, Lars-Johan Liman.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">23 January 2020<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Dear Community Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It’s my pleasure as chair of the Customer Standing Committee (CSC), to provide you our latest monthly findings on the performance of Public Technical Identifiers (PTI) over December 2019. I am pleased to inform
you that the CSC has concluded that PTI’s overall performance over December 2019 was “Excellent” - PTI met 100% of the service level agreements over the month of December 2019. The related PTI report to the CSC, listing the individual service level metrics
along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports" title="https://www.iana.org/performance/csc-reports">https://www.iana.org/performance/csc-reports</a>. Please note that as PTI has completed
implementation of the new SLA: IDN Tables processing times, and has completed its first round of recording data accordingly, this SLA is included in the report over December 2019 and was presented to us.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">I’m also very pleased to provide you an update on the one outstanding SLA change – the ccTLD Creation/Transfer – Validation and Reviews: SLA amendments. In accordance with the SLA change process (<a href="https://www.icann.org/en/system/files/files/iana-naming-function-sla-amendment-process-28mar19-en.pdf">https://www.icann.org/en/system/files/files/iana-naming-function-sla-amendment-process-28mar19-en.pdf</a> ) the
CSC has formally agreed to the amendment of the SLA. After formal approval by PTI, the CSC will request the ccNSO and GNSO Councils to approve the changes.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The SLA changes are explained in more detail in the CSC Findings report.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The CSC regular meetings are scheduled on or around the 15th every month. The schedule can be found on the CSC website (<a href="https://www.icann.org/csc">https://www.icann.org/csc</a>). The CSC Findings
report on the PTI performance is sent out shortly after that. CSC meetings are open to attend. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> .
Any comments on our reporting to you is welcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at
<a href="https://www.icann.org/csc">https://www.icann.org/csc</a> .<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Lars-Johan Liman <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Chair CSC<o:p></o:p></span></p>
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