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--></style></head><body lang=en-NL link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:14.0pt'>Dear all,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:14.0pt'>Please find included the (belated) notes of the 38<sup>th</sup> CSC meeting,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:14.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:14.0pt'>Bart<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:16.0pt'>Customer Standing Committee (CSC) Meeting 38<o:p></o:p></span></b></p><p class=MsoNormal align=center style='text-align:center'><span style='font-size:11.0pt'>18 March 2020 @ 18:00 – 19:30 UTC <o:p></o:p></span></p><p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:14.0pt'>Agenda and Notes<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Decision 01 38 2020: Lars- Johan Liman appointed as chair and Brett Carr appointed as Vice-Chair <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Action 01 38 2020: PTI staff to propose easy metrics to CSC (completed) <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Action 02 38 2020: CSC: CSC membership think-up relevant metrics on the basis of presentation.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Action 03 38 2020: Secretariat to circulate slides (completed)<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>1.</span></b><b><span style='font-size:10.0pt'> Welcome and Introduction<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>Meeting is quorate<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Introduction Claudia Ruiz: she replaces Ria after 18 March meeting. <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>2. Chair and Vice-Chair Election<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>Confirmation of Nomination process Chair and Vice-Chair nomination is confirmed by all.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'>3. Action items (only report on open items)<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>We’ll reach out to PTI re open action items. They are aware, but may need reminder. <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><table class=MsoTable15Plain1 border=1 cellspacing=0 cellpadding=0 width=696 style='width:522.0pt;margin-left:-30.6pt;border-collapse:collapse;border:none'><tr><td width=696 colspan=3 valign=top style='width:522.0pt;border:solid #BFBFBF 1.0pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt'>Action Items<o:p></o:p></span></b></p></td></tr><tr><td width=136 valign=top style='width:102.35pt;border:solid #BFBFBF 1.0pt;border-top:none;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:black'>Action 01 37 2019</span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=430 valign=top style='width:322.15pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:black'>PTI, Review presentation of performance to present also number of SLA met. To inform CSC at its next meeting on feasibility</span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=130 valign=top style='width:97.5pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:black'>Defer to item 4 on agenda</span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td width=136 valign=top style='width:102.35pt;border:solid #BFBFBF 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'>Action 02 37 2019<o:p></o:p></span></p></td><td width=430 valign=top style='width:322.15pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'>CSC, Chair to send letter to ccNSO and GNSO Councils to seek their approval SLA change<o:p></o:p></span></p></td><td width=130 valign=top style='width:97.5pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'>Completed, item 5 agenda<o:p></o:p></span></p></td></tr><tr><td width=136 valign=top style='width:102.35pt;border:solid #BFBFBF 1.0pt;border-top:none;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:black'>Action 03 37 2019</span><b><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></b></p></td><td width=430 valign=top style='width:322.15pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:black'>PTI to provide presentation. Expect PTI to explain in detail, also to talk about changes.</span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td><td width=130 valign=top style='width:97.5pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;background:#F2F2F2;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;color:black'>Item 6 Agenda</span><span lang=EN-US style='font-size:10.0pt'><o:p></o:p></span></p></td></tr><tr><td width=136 valign=top style='width:102.35pt;border:solid #BFBFBF 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'>Action 04 37 2019<b><o:p></o:p></b></span></p></td><td width=430 valign=top style='width:322.15pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'>All, Nominate chair and vice-chair by 28 February 2020, 23.59UTC<o:p></o:p></span></p></td><td width=130 valign=top style='width:97.5pt;border-top:none;border-left:none;border-bottom:solid #BFBFBF 1.0pt;border-right:solid #BFBFBF 1.0pt;padding:0cm 5.4pt 0cm 5.4pt'><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt'>Completed<o:p></o:p></span></p></td></tr></table><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>No additional comment, all actions completed<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:black'>4. PTI Performance February 2020</span></b><b><span style='font-size:10.0pt'><o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:10.0pt;color:black'>a) PTI report to CSC</span></b><span style='font-size:10.0pt;color:black'>: already circulated, 100 % February. </span><span style='font-size:10.0pt'>Progress with respect to presenting performance of PTI (number of SLA Items met), provides better understanding of what % SLA met means.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:black'>Comment PTI (Naela): PTI naming Performance 100 % all metrics are met. No outstanding issues, no escalations received. As to modification of the report to include number of metrics met, the development team is happy to implement. New info to be included in April report (reporting on March)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><b><span style='font-size:10.0pt;color:black'>b) CSC Findings PTI Performance</span></b><span style='font-size:10.0pt;color:black'>: already circulated<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:black'>ICANN Org (Amy Craemer): SLA table overview depends on outcome item 5 of 18 March agenda. Header is on every page<o:p></o:p></span></p><p class=MsoNormal style='margin-left:36.0pt'><span style='font-size:10.0pt;color:black'>Chair ( Liman): Confirm of Findings report. Secretariat to circulate.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>5. SLA Amendment Updates<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>Report on progress. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Liman: Both Councils received request to approve SLA amendment. Awaiting approval by both Councils.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'>6. Presentation and discussion on possible role CSC re monitoring PTI performance DNSsec<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>Presentation PTI. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Reference to document discussed on February call. Presentation by Kim Davies<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>General overview. See Presentation.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Questions: <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Brett: Informative presentation, revel of details. CSC confidence that PTI will do a good job. CSC tends to monitor performance on basis metrics and reports. Are there some metrics to show performance?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Conscious of work, metrics to be light touch<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Second comment: CSC members from different parts of global internet communities, non-US centric bias<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>KSK-management US bias. Change to consider for the future<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Response: Historically US bias, requirement under the US- ICANN contract. Building a new facility costly (multi-million event). Not just the facilities but also staff needed. Is considered by PTI and is under consideration by PTI Board as part of their Strategic plan. Consideration of Fitness for purpose of current arrangement<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Last month very informative. The whole model under discussion given the global inability to travel.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Liman: Build in auditing functions. How are they elected?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Follow Sock-3. Community wide framework. Third party to audit PTI against Sock-3. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Selection using ICANN procurement -process. Firms follow auditing standards. Sock-3 controls evolve and parties contracted on basis of business contract.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>Brett: operate on the basis of metrics. Are there easy metrics?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Action 01 38 2020: PTI staff to propose easy metrics to CSC (completed) <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Action 02 38 2020: CSC: CSC membership think-up relevant metrics on the basis of presentation.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>Action 03 38 2020: Secretariat to circulate slides (completed)<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.0pt'>7. IFRT Update<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt'>Report on progress to date IFRT <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'>IFRT staff support (Amy Craemer): Core research work completed. James to give IFRT introduction on CSC on 31 March. Meeting IFRT and CS is scheduled. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%;color:black'>8. AOB<o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><span style='font-size:10.0pt;line-height:115%;color:black'>No items<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:10.0pt;line-height:115%'><b><span style='font-size:10.0pt;line-height:115%;color:black'>9. Adjourn<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>