<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
mso-add-space:auto;
font-size:12.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
mso-add-space:auto;
font-size:12.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
mso-add-space:auto;
font-size:12.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast
{mso-style-priority:34;
mso-style-type:export-only;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
mso-add-space:auto;
font-size:12.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:375542387;
mso-list-type:hybrid;
mso-list-template-ids:-1154830266 134807553 134807555 134807557 134807553 134807555 134807557 134807553 134807555 134807557;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:54.0pt;
text-indent:-18.0pt;
font-family:Symbol;
mso-bidi-font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:90.0pt;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:126.0pt;
text-indent:-18.0pt;
font-family:Wingdings;
mso-bidi-font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:162.0pt;
text-indent:-18.0pt;
font-family:Symbol;
mso-bidi-font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:198.0pt;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:234.0pt;
text-indent:-18.0pt;
font-family:Wingdings;
mso-bidi-font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:270.0pt;
text-indent:-18.0pt;
font-family:Symbol;
mso-bidi-font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:306.0pt;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:342.0pt;
text-indent:-18.0pt;
font-family:Wingdings;
mso-bidi-font-family:Wingdings;}
@list l1
{mso-list-id:1042746892;
mso-list-type:hybrid;
mso-list-template-ids:-839993208 134807553 134807555 134807557 134807553 134807555 134807557 134807553 134807555 134807557;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;
mso-bidi-font-family:Symbol;}
@list l1:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l1:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;
mso-bidi-font-family:Wingdings;}
@list l1:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;
mso-bidi-font-family:Symbol;}
@list l1:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l1:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;
mso-bidi-font-family:Wingdings;}
@list l1:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Symbol;
mso-bidi-font-family:Symbol;}
@list l1:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l1:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:Wingdings;
mso-bidi-font-family:Wingdings;}
@list l2
{mso-list-id:1771899131;
mso-list-type:hybrid;
mso-list-template-ids:-2133529532 -1692894916 -1798131502 208171386 -197462790 -838830310 -1207013606 -866892308 -511291506 1256630020;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level2
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level3
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level4
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level5
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level6
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level7
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level8
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
@list l2:level9
{mso-level-number-format:bullet;
mso-level-text:•;
mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
font-family:"Arial",sans-serif;
mso-bidi-font-family:"Times New Roman";}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style></head><body lang=en-NL link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><b><span lang=EN-US>Proposed Update CSC Findings Qualifications “Excellent” and “Satisfactory”<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>In 2016 the CSC and PTI agreed on standardized language to qualify the performance of PTI. Recently the CSC requested to clarify the qualification of PTI’s performance. The CSC and PTI recently agreed to additionally include a reference in PTI’s monthly report to the number of Thresholds/SLAs PTI has met out of total number of Thresholds/SLA. At its April meeting the CSC agreed to include a reference in their monthly Findings of PTIs Performance and change the standard language to that effect. Going forward, starting in May 2020 following generic language is proposed to designate the findings of the CSC of PTI’s performance. The changes are marked and the Original language is included below<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpFirst style='margin-left:18.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1'><u><span style='font-size:11.0pt'>Excellent</span></u><span style='font-size:11.0pt'>- PTI</span><span lang=EN-US style='font-size:11.0pt'>’s performance over [MONTH] was 100%. <span style='background:yellow;mso-highlight:yellow'>PTI met all [insert number] of the currently defined thresholds over [MONTH]. The current list of thresholds is included in PTI’s performance report.<o:p></o:p></span></span></li></ul><p class=MsoListParagraphCxSpMiddle style='margin-left:54.0pt;mso-add-space:auto'><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpMiddle style='margin-left:18.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1'><u><span style='font-size:11.0pt'>Satisfactory</span></u><span style='font-size:11.0pt'>- <span style='background:yellow;mso-highlight:yellow'>PTI</span></span><span lang=EN-US style='font-size:11.0pt;background:yellow;mso-highlight:yellow'>’s performance over [MONTH] was [insert %].</span><span lang=EN-US style='font-size:11.0pt'> <span style='background:yellow;mso-highlight:yellow'>PTI</span></span><span style='font-size:11.0pt;background:yellow;mso-highlight:yellow'> met </span><span lang=EN-US style='font-size:11.0pt;background:yellow;mso-highlight:yellow'>[insert number] of the currently defined [INSERT TOTAL NUMBER] thresholds.</span><span lang=EN-US style='font-size:11.0pt'> M</span><span style='font-size:11.0pt'>is</span><span lang=EN-US style='font-size:11.0pt'>sing the threshold [INSERT NAME OF THRESHOLD] </span><span style='font-size:11.0pt'>was satisfactorily explained and not an indication of a performance issue</span><span lang=EN-US style='font-size:11.0pt'>. <span style='background:yellow;mso-highlight:yellow'>[ADDITIONAL NOTE, Explaining]. The current list of thresholds is included in PTI’s performance report.</span> <o:p></o:p></span></li></ul><p class=MsoListParagraphCxSpMiddle><u><span lang=EN-US style='font-size:11.0pt'><o:p><span style='text-decoration:none'> </span></o:p></span></u></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpLast style='margin-left:18.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1'><u><span lang=EN-US style='font-size:11.0pt'>Needs Improvement </span></u><span lang=EN-US style='font-size:11.0pt'>- Performance needs improvement due to a) severe degradation in meeting the number of <span style='background:yellow;mso-highlight:yellow'>thresholds</span> from previous months, b) a trend in complaints that indicate a persistent issue to be resolved, or c) a negative trend in compliance to <span style='background:yellow;mso-highlight:yellow'>thresholds</span> over several months. <span style='background:yellow;mso-highlight:yellow'>The current list of thresholds is included in PTI’s performance report.<o:p></o:p></span></span></li></ul><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>Original Language<o:p></o:p></span></b></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo2'><u><span lang=EN-US style='font-size:11.0pt'>Excellent</span></u><span lang=EN-US style='font-size:11.0pt'> - PTI met all service level agreements (100 %) for the month.</span><span style='font-size:11.0pt'><o:p></o:p></span></li></ul><ul style='margin-top:0cm' type=disc><li class=MsoNormal style='mso-list:l2 level1 lfo3'><u><span lang=EN-US style='font-size:11.0pt'>Satisfactory</span></u><span lang=EN-US style='font-size:11.0pt'> - PTI met the service level agreement for [less than 100%] of defined metrics. Missed service level agreements were satisfactorily explained and the CSC has determined that these exceptions were no cause for concern. No persistent problems were identified and no further action is needed.</span><span style='font-size:11.0pt'><o:p></o:p></span></li><li class=MsoNormal style='mso-list:l2 level1 lfo3'><u><span lang=EN-US style='font-size:11.0pt'>Needs Improvement </span></u><span lang=EN-US style='font-size:11.0pt'>- Performance needs improvement due to a) severe degradation in meeting SLAs from previous months, b) a trend in complaints that indicate a persistent issue to be resolved, and c) a negative trend in compliance to SLAs over several months.</span><span style='font-size:11.0pt'><o:p></o:p></span></li></ul><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>Applying the proposed qualification</span></b><span lang=EN-US style='font-size:11.0pt'> Using the proposed language in recent CSC Findings report, they would:<o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpFirst style='margin-left:18.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1'><u><span style='font-size:11.0pt'>Excellent</span></u><span style='font-size:11.0pt'>- PTI</span><span lang=EN-US style='font-size:11.0pt'>’s performance over March 2020 was 100%. PTI met all [65] of the currently defined thresholds over March 2020. The current list of thresholds is included in PTI’s performance report.<o:p></o:p></span></li></ul><p class=MsoListParagraphCxSpMiddle style='margin-left:54.0pt;mso-add-space:auto'><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpLast style='margin-left:18.0pt;mso-add-space:auto;mso-list:l0 level1 lfo1'><u><span style='font-size:11.0pt'>Satisfactory</span></u><span style='font-size:11.0pt'>- PTI</span><span lang=EN-US style='font-size:11.0pt'>’s performance over January 2020 was 98.5%. PTI</span><span style='font-size:11.0pt'> met </span><span lang=EN-US style='font-size:11.0pt'>64 of the currently defined 65 thresholds. M</span><span style='font-size:11.0pt'>iss</span><span lang=EN-US style='font-size:11.0pt'>ing the threshold </span><span style='font-size:11.0pt'>Validation and Reviews (ccTLD Creation/Transfer)</span><span lang=EN-US style='font-size:11.0pt'> was satisfactory explained </span><span style='font-size:11.0pt'>and not an indication of a performance issue</span><span lang=EN-US style='font-size:11.0pt'>.</span><span style='font-size:11.0pt'> Th</span><span lang=EN-US style='font-size:11.0pt'>is threshold </span><span style='font-size:11.0pt'>is subject to a CSC recommendation to introduce new measurements to create a more meaningful performace measurement for this process.</span><span lang=EN-US style='font-size:11.0pt'> The current list of thresholds is included in PTI’s performance report.<o:p></o:p></span></li></ul><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>Examples of Recent qualifications in CSC Findings of PTI Performance<o:p></o:p></span></b></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo2'><b><span lang=EN-US style='font-size:11.0pt'>Findings February 2020</span></b><span lang=EN-US style='font-size:11.0pt'>: </span><span style='font-size:11.0pt'>Excellent- PTI met the service level agreement at 100% </span><span lang=EN-US style='font-size:11.0pt'>for</span><span style='font-size:11.0pt'> the month of February 2020.<o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpFirst style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo2'><b><span lang=EN-US style='font-size:11.0pt'>Findings January 2020</span></b><span lang=EN-US style='font-size:11.0pt'>: </span><span style='font-size:11.0pt'>Satisfactory- PTI met the service level agreement at 98.5% for the month of January 2020.<o:p></o:p></span></li></ul><p class=MsoListParagraphCxSpMiddle><span style='font-size:11.0pt'>Validation and Reviews (ccTLD Creation/Transfer): This missed service level is subject to a CSC recommendation to introduce new measurements to create a more meaningful performace measurement for this process.<o:p></o:p></span></p><p class=MsoListParagraphCxSpMiddle><span style='font-size:11.0pt'> <o:p></o:p></span></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraphCxSpLast style='margin-left:0cm;mso-add-space:auto;mso-list:l1 level1 lfo2'><u><span lang=EN-US style='font-size:11.0pt'>Needs Improvement </span></u><span lang=EN-US style='font-size:11.0pt'>– No example. Has never been used to date. </span><span style='font-size:11.0pt'><o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>