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<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the draft agenda for the upcoming CSC meeting<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Bart<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">--<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Customer Standing Committee (CSC) Meeting 46<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center">20 January 2021 @ 18:00 – 19:00 UTC
<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt">Draft Agenda<o:p></o:p></span></b></p>
<p class="MsoListParagraph"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l0 level1 lfo1">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Welcome and Introduction<o:p></o:p></span></b></li></ol>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="2" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l0 level1 lfo1">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action items<o:p></o:p></span></b></li></ol>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action Items<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 01 45 2020</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Amy to correct the reference to reflect the October period in the report CSC Findings PTI Performance October 2020.</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Completed</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Action item 02 45 2020<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Amy to assist Brett with his onboarding as liaison to IFRT<o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Completed<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 03 45 2020</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Chair to draft a proposed response on the public comment to the IFRT Report, and to share the draft on the CSC mailing list. Once there is consensus, the Chair will submit the comment.</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Ongoing , to be discussed under 4</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 04 45 2020<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Amy to reach out to GNSO Policy Staff and see whether there are any updates and when the replacement of James Gannon will be in place.<o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Completed. Repalcement to be appointed 21 January<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 05 45 2020<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Claudia to include the discussion regarding KSK roll-over on the CSC agenda for May 2021<o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
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<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action item 06 45 2020<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt;text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Claudia to send the timezone diagram for the current membership to CSC mailing list<o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Completed<o:p></o:p></span></b></p>
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<p class="MsoNoSpacing" style="text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Action item 07 45 2020</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Group to disucss the timeslot for future meetings on the mailing list, once the person who will replace James is known</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Only candidate resides in US</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNoSpacing" style="text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action item 08 45 2020<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNoSpacing" style="text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Marilia to address possible concerns regarding the PTI customer satisfaction survey with the vendor
<o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Completed see also item 6<o:p></o:p></span></b></p>
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<p class="MsoNoSpacing" style="text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Action item 09 45 2020</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt;text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNoSpacing" style="text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Amy to reach out to Laxmi directly, to verify his subscription CSC mailing list</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Completed</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;color:black">3. PTI Performance December 2020</span></i></b><b><i><span style="font-size:10.0pt"><o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><i><span style="font-size:10.0pt;color:black">a) PTI report to CSC December 2020.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><i><span style="font-size:10.0pt;color:black">b) CSC Findings PTI Performance December 2020.<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">4. IANA Function Review<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Progress IFRT to date & anticipated next steps, if any, relevant to the CSC<o:p></o:p></span></p>
<p class="MsoListParagraph"><b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></i></b></p>
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">5. Membership CSC Update
<span style="color:black">Replacement James Gannon<o:p></o:p></span></span></b></p>
<p class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Appointment new liaison is expected on 21 January 2021. Organise on-boarding<i>
<o:p></o:p></i></span></p>
<p class="MsoListParagraph" style="margin-left:0cm"><b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></i></b></p>
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">6. Prelimanry Results PTI customer satisfaction survey.<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">7. Does CSC want to meet with Board Technical committee?<o:p></o:p></span></b></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">8. Next meetings<o:p></o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoNoSpacing" style="mso-list:l2 level1 lfo2"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Rotation of meeting time<o:p></o:p></span></i></b></li></ol>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Overview of timezones members and liaisons are living. Chair’s proposal: Rotate eight hours, and review after 3 meetings (April 2021),
how it works. <o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US"><a href="https://www.timeanddate.com/worldclock/meetingtime.html?iso=20210114&p1=137&p2=94&p3=263&p4=136&p5=239&p6=166&p7=117&p8=240"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">https://www.timeanddate.com/worldclock/meetingtime.html?iso=20210114&p1=137&p2=94&p3=263&p4=136&p5=239&p6=166&p7=117&p8=240</span></a></span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">
<o:p></o:p></span></p>
<ol style="margin-top:0cm" start="2" type="a">
<li class="MsoNoSpacing" style="mso-list:l2 level1 lfo2"><b><i><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Next meetings<o:p></o:p></span></i></b></li></ol>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l1 level1 lfo3"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Wednesday 17 February 2021, 02.00 UTC<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo3"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Wednesday 17 March 2021, 10.00 UTC<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo3"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Wedensday 14 April 2021, 18.00 UTC<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">9. AOB<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:10.0pt;line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;color:black">10. Adjourn<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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