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--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Hello!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I’d like to confirm my answer to a question from yesterday’s meeting: Are “I don’t know” answers counted towards the overall scores?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>The answer is: When you choose the “I don’t know” option to one of the survey statements, it is </span><span style='font-size:11.0pt;color:black'>excluded from the mean scores.</span><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Thanks everyone for your time and attention yesterday. We look forward to your support as we continuously work to improve our processes.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='font-size:11.0pt'>Marilia Hirano<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Sr.Manager, Strategic Programs & Acting Director of IANA Operations.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Internet Corporation for Assigned Names and Numbers (ICANN)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><a href="http://www.icann.org"><span style='color:#0563C1'>www.icann.org</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Email: <a href="mailto:marilia.hirano@iana.org"><span style='color:#0563C1'>marilia.hirano@iana.org</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Phone: +1 (310) 804-3549 <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></body></html>