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<body lang="en-BE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-US">Dear all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please find included the agenda for the upcoming meeting
<b>14 April 2021, 14.00 UTC</b>. Please note the scheduled starting time. The first half hour is scheduled for the meeting with the ICANN Board Technical Committee,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Bart<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">----- <o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:16.0pt">Customer Standing Committee (CSC) Meeting 49<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center">14 April 2021 @ 14:00 – 15:30 UTC
<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt">Draft Agenda<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l0 level1 lfo1">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Welcome & Roll Call<o:p></o:p></span></b></li></ol>
<p class="MsoListParagraph" style="margin-left:18.0pt"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="2" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l0 level1 lfo1">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Meeting ICANN Board Technical Committee – CSC (30 minutes)<o:p></o:p></span></b></li></ol>
<ol style="margin-top:0cm" start="1" type="1">
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l4 level2 lfo5">
<b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Introduction CSC<o:p></o:p></span></i></b></li><li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l4 level2 lfo5">
<b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Introduction BTC
<o:p></o:p></span></i></b></li><li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l4 level2 lfo5">
<b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Q&A, discussion</span></i></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></li></ol>
</ol>
<p class="MsoListParagraph" style="margin-left:54.0pt"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="3" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l0 level1 lfo1">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">CSC regular meeting- roll call<o:p></o:p></span></b></li></ol>
<p class="MsoListParagraph" style="margin-left:18.0pt"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="4" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l0 level1 lfo1">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action items<o:p></o:p></span></b></li></ol>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="623" colspan="3" valign="top" style="width:467.5pt;border:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action Items<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="141" valign="top" style="width:106.1pt;border:solid windowtext 1.0pt;border-top:none;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 03 46 2020</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
</td>
<td width="369" valign="top" style="width:276.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:black">Amy to Inform CSC when IFRT has submitted final report to the Board</span></b><b><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Pending decision IFRT</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="141" valign="top" style="width:106.1pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 04 46 2020<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
</td>
<td width="369" valign="top" style="width:276.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">Liman to send note endorsing the recommendations to the Board<o:p></o:p></span></b></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Pending closure Action item 03 46 2020<o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="141" valign="top" style="width:106.1pt;border:solid windowtext 1.0pt;border-top:none;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 01 48 2021</span><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
</td>
<td width="369" valign="top" style="width:276.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:black">Adopt Finding report February 2021 online
<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
</td>
<td width="113" valign="top" style="width:85.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#D0CECE;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Completed</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
</td>
</tr>
<tr>
<td width="141" valign="top" style="width:106.1pt;border:solid windowtext 1.0pt;border-top:none;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Action item 02 48 2021<o:p></o:p></span></p>
</td>
<td width="369" valign="top" style="width:276.4pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0cm 5.4pt 0cm 5.4pt">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">PTI to express view whether or not to adjust thresholds measurement basis (change from calendar days to business days)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">To be discussed under item 6 a<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black">Action item 03 48 2021<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:black">Discuss process with PTI, whether this process (Creation or redelegation gTLDs/contractor review) needs to be rewritten to only measure actions of PTI.</span></b><b><span lang="EN-US" style="font-size:10.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">To be discussed under item 6 b</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action item 04 48 2021<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">Chair to invite Jamaes Gannon and Elaine Pruis to share view whether to change the threshold RZ-LGR related SLA from days to business days<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt"><o:p> </o:p></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">To be discussed under item 6 a<o:p></o:p></span></b></p>
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<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Action item 05 48 2021</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt;text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">CSC members to select a chair and vice-chai</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Completed</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Action item 06 48 2021<o:p></o:p></span></p>
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<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Secretariat to schedule upcoming CSC meetings and send invites<span style="color:black"><o:p></o:p></span></span></b></p>
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<p class="MsoListParagraph" style="margin-left:0cm"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Completed<o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">5. PTI Performance March 2021</span></b><b><span style="font-size:10.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><i><span style="font-size:10.0pt;color:black">a) PTI report to CSC March 2021.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><i><span style="font-size:10.0pt;color:black">b) CSC Findings PTI Performance March 2021.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><i><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></i></b></p>
<ol style="margin-top:0cm" start="6" type="1">
<li class="MsoListParagraph" style="margin-left:-18.0pt;mso-list:l3 level1 lfo2">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Review Thresholds SLAs<o:p></o:p></span></b></li></ol>
<ol style="margin-top:0cm" start="1" type="a">
<li class="MsoListParagraph" style="margin-left:18.0pt;mso-list:l2 level1 lfo3"><b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Need to adjust (calendar) days to business days?<o:p></o:p></span></i></b></li></ol>
<p class="MsoListParagraph" style="margin-left:54.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">For discussion<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt"><span style="font-size:10.0pt">Follow-up discussions on SLA thresholds. Initial analyses shows manual thresholds are recorded in days. Assumption is that they are defined as calander days. Discussion whether suggesting
a change from calander days to business days adds value.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="2" type="a">
<li class="MsoListParagraph" style="margin-left:18.0pt;mso-list:l2 level1 lfo3"><b><i><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Need to adjust process creation or redelegation gTLD/contractor review?
<o:p></o:p></span></i></b></li></ol>
<p class="MsoListParagraph" style="margin-left:54.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">For discussion<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:54.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">See action item 03 48 2021<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt"><o:p> </o:p></span></b></p>
<ol style="margin-top:0cm" start="7" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:-18.0pt;mso-list:l3 level1 lfo2">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Update CSC membership
<o:p></o:p></span></b></li></ol>
<p class="MsoListParagraph" style="margin-left:18.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Informational<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:18.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">ICANN Org will initiate the CSC membership selection process before ICANN71<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="margin-left:0cm"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<ol style="margin-top:0cm" start="8" type="1">
<li class="MsoListParagraph" style="color:black;margin-left:-18.0pt;mso-list:l3 level1 lfo2">
<b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Joint CSC / PTI webinar to update and inform community?<o:p></o:p></span></b></li></ol>
<p class="MsoListParagraph" style="margin-left:18.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">For discussion<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:18.0pt"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">ICANN71 may provide an opportunity to inform and update direct customers through a webinar.<o:p></o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">8. Next meetings</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">
<b><o:p></o:p></b></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNoSpacing" style="mso-list:l1 level1 lfo4"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Meeting 50, Monday 17 May 2021, 02.00 UTC<o:p></o:p></span></b></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo4"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Meeting 51, Wednesday 16 June 2021, 10.00 UTC
<o:p></o:p></span></li><li class="MsoNoSpacing" style="mso-list:l1 level1 lfo4"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Meeting 52, Wednesday 21 July 2021, 18.00 UTC<o:p></o:p></span></li></ul>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">Proposal is to limit the August CSC meeting to approve the Findings report PTI performance July 2021 online<o:p></o:p></span></p>
<p class="MsoNoSpacing" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif">9. AOB<o:p></o:p></span></b></p>
<p class="MsoNoSpacing"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:10.0pt;line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;color:black">10. Adjourn<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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