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<body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>
<div class=WordSection1>
<p class=MsoNormal><a name="OLE_LINK32"></a><a name="OLE_LINK31"><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>Dear
EWG,<o:p></o:p></span></span></a></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>Thank
you for sharing your report on the Next Generation gTLD Directory Services
Model and offering an opportunity to provide feedback.<span
style='mso-spacerun:yes'> </span>The next generation gTLD Directory Services
Model could solve a number of concerns with the existing WHOIS model, but there
are definitely some questions which it prompts.<span style='mso-spacerun:yes'>
</span><span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>As
background, I’m a product manager for Symantec, within the SSL / Certificate
Authority business unit, and we heavily rely upon WHOIS data to perform our
business operations.<span style='mso-spacerun:yes'> </span>We met with a
number of cross-functional teams and came up with the questions/concerns
below.<span style='mso-spacerun:yes'> </span>Your consideration, thought, and
eventual responses around these would be most appreciated.<o:p></o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><span
style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>1.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>What type of credential system is EWG envisioning?<span
style='mso-spacerun:yes'> </span>Within our company, we have over 200 persons
who would need access to ARDS.<span style='mso-spacerun:yes'>
</span>It’s not best practice to share the same credential – would
you envision ARDS to provide hundreds of credentials across multiple
organizations?<span style='mso-spacerun:yes'> </span>The system would need the
capability to register and unregister hundreds of people, even within one
organization.<span style='mso-spacerun:yes'> </span>How quickly would
credential access be provided?<span style='mso-spacerun:yes'> </span>How would
the authentication be performed?<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>2.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>It seems ARDS will provide access to
cached data, and the document mentions “frequent periodic
updates.”<span style='mso-spacerun:yes'> </span>How often will the ARDS
cache be updated?<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.75in;text-indent:-.75in;mso-text-indent-alt:
-.25in;mso-list:l0 level2 lfo1'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span style='font-size:
10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial'><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>i.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>During
the certificate authentication process, we, as a certificate authority (CA),
often ask customers to update their domain registration information.<span
style='mso-spacerun:yes'> </span>How easy will it be for domain owners to
update this information (Registrant organization information, address
information, domain contact email addresses, etc.), and how quickly would the
changes be reflected in ARDS?<span style='mso-spacerun:yes'> </span>Delays in propagation
would slow certificate issuance.<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level3 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:Wingdings;
mso-fareast-font-family:Wingdings;mso-bidi-font-family:Wingdings'><span
style='mso-list:Ignore'>§<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>We’d like to better understand
the plan for access to live, real-time data as this would be necessary in the
aforementioned cases.<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.75in;text-indent:-.75in;mso-text-indent-alt:
-.25in;mso-list:l0 level2 lfo1'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span style='font-size:
10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
Arial'><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>ii.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>Will
cached data eventually be removed from the system? <o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>3.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Our business would require us to make
thousands of calls to ARDS per day.<span style='mso-spacerun:yes'> </span>Will
there be any cap on the number of authenticated requests from a given
organization per day?<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>4.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>We are required to authenticate domain
ownership or control before we issue a certificate.<span
style='mso-spacerun:yes'> </span>We currently do this by using WHOIS.<span
style='mso-spacerun:yes'> </span>The document states that ARDS would be a
non-authoritative source; do you believe ARDS would be any less authoritative
than WHOIS?<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>5.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Will there be additional
considerations/checks for confusable domains names with high profile domain
names (e.g., paypals.com, e-bay.net, etc.)?<span style='mso-spacerun:yes'>
</span>Is there any plan to prevent registrars from allowing the registration
of confusable domain names?<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>6.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>The document refers to
“Registrant”, but WHOIS supplies information about multiple
contacts.<span style='mso-spacerun:yes'> </span>Would ARDS provide multiple
contacts (e.g., registrant contact, administrative contact, technical contact,
etc.?)<span style='mso-spacerun:yes'> </span>The CA/Browser Forum has written
policy concerning the use of these contacts.<span style='mso-spacerun:yes'>
</span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>7.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Would the domain name information from
different domain registrars be in a common format?<span
style='mso-spacerun:yes'> </span>It would help to see examples of expected
standardized output format.<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>8.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Will there be an SLA and response time
guarantee for authenticated requests?<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>9.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Has any thought been given to digitally
signing ARDS responses so that the information can be archived for audit
purposes?<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>10.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>All of the participants would need to
understand the transition process from WHOIS to ARDS.<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>11.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Would ARDS include information on
ccTLDs or gTLDs only?<span style='mso-spacerun:yes'> </span>We would expect
and prefer that it would include information for both.<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>12.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>When domains are re-sold/auctioned,
there is no requirement for domain registration information to be updated in a
timely fashion.<span style='mso-spacerun:yes'> </span>Would ARDS enforce
timely updates in these cases?<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>13.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Some Certificate Authorities (CAs) are
also domain registrars.<span style='mso-spacerun:yes'> </span>Would an entity
with these multiple roles be able to gain insider knowledge that others without
both roles would not be privy to?<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>14.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Could ARDS be extended to provide
additional information about domain names?<span style='mso-spacerun:yes'>
</span>E.g., whether any domain name label is an IDN and its native
representation is made up of multiple scripts or includes bidirectional
characters, or a list of which scripts are used within a label.<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in'><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><![if !supportLists]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-fareast-font-family:Arial'><span style='mso-list:Ignore'>15.<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";
mso-bidi-font-family:"Times New Roman"'>Is the intent to provide free access to
ARDS, just as WHOIS is free?<o:p></o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>Thank
you very much for your consideration.<span style='mso-spacerun:yes'> </span><o:p></o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'><o:p> </o:p></span></span></span></p>
<p class=MsoNormal><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;mso-bidi-font-size:
11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman"'>Regards,<o:p></o:p></span></span></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='mso-bookmark:OLE_LINK31'><span style='mso-bookmark:OLE_LINK32'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-no-proof:yes'>Jessica
Crewse<br>
</span></b></span></span><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span lang=EN-IE style='font-size:10.0pt;
font-family:"Arial","sans-serif";mso-ansi-language:EN-IE;mso-no-proof:yes'>Product
Manager</span></span></span><span style='mso-bookmark:OLE_LINK31'><span
style='mso-bookmark:OLE_LINK32'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
mso-no-proof:yes'>, Symantec Corporation </span></span></span><span
style='mso-bookmark:OLE_LINK32'></span><span style='mso-bookmark:OLE_LINK31'></span><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-no-proof:yes'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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