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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Alissa for adding this to the agenda and to enlightening
comments received so far ..It's crucial that we continue to be transparent
consistent and predictable throughout the handling of all complaints ..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Having said that, I feel I'm not that clear about a few things
and hope you wouldn't mind my below questions ..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Generally speaking:<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpFirst style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:.5in;text-align:left;text-indent:-.25in;
mso-list:l1 level1 lfo1;direction:ltr;unicode-bidi:embed'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Are
we going to forward every complaint, formally, to the relevant Operational
Community (OC)? Or depend on their accessibility on the web? <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpLast style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:.5in;text-align:left;text-indent:-.25in;
mso-list:l1 level1 lfo1;direction:ltr;unicode-bidi:embed'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Are
we going to reply to the complainer? how his/her complaint was considered? reasons
for the ICG decision?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>More specifically, I think we may run into one of the following situations:<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpFirst style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:.5in;text-align:left;text-indent:-.25in;
mso-list:l0 level1 lfo2;direction:ltr;unicode-bidi:embed'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Complaints
submitted for the first time directly to the ICG <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:.5in;text-align:left;direction:ltr;
unicode-bidi:embed'><span style='color:#1F497D'>(My understanding is that those
will be forwarded to the relevant OC)<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:.5in;text-align:left;text-indent:-.25in;
mso-list:l0 level1 lfo2;direction:ltr;unicode-bidi:embed'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Complaints
submitted to the ICG by way of a complaint/escalation <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:.5in;text-align:left;direction:ltr;
unicode-bidi:embed'><span style='color:#1F497D'>(How to handle? forward
formally to the relevant OC? expect an answer from the relevant OC? go through
the mailing lists and dig the answer? …) <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.0in;text-align:left;text-indent:-.25in;
mso-list:l0 level2 lfo2;direction:ltr;unicode-bidi:embed'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Complaints
about the substance of the proposal<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;text-indent:-1.5in;
mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2;direction:ltr;unicode-bidi:
embed'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:
Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>i.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Something
overlooked <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;direction:ltr;
unicode-bidi:embed'><span style='color:#1F497D'>(My understanding is that those
will be forwarded to the relevant OC)<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;text-indent:-1.5in;
mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2;direction:ltr;unicode-bidi:
embed'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:
Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>ii.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Something
out of scope (How to handle? Who should decide?)<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;text-indent:-1.5in;
mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2;direction:ltr;unicode-bidi:
embed'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:
Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>iii.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>A
point of view that did not make it to the submitted proposal <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;direction:ltr;
unicode-bidi:embed'><span style='color:#1F497D'>(How to handle? decide whether it
gained consensus, as defined by the OP? check whether the consensus process was
followed? …) <o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.0in;text-align:left;text-indent:-.25in;
mso-list:l0 level2 lfo2;direction:ltr;unicode-bidi:embed'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Complaints
about the process followed<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpMiddle style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;text-indent:-1.5in;
mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2;direction:ltr;unicode-bidi:
embed'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:
Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>i.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Not
happy with the process as defined by the OC (nothing we can do)<o:p></o:p></span></p>
<p class=MsoListParagraphCxSpLast style='mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:10.0pt;margin-left:1.5in;text-align:left;text-indent:-1.5in;
mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2;direction:ltr;unicode-bidi:
embed'><![if !supportLists]><span style='color:#1F497D'><span style='mso-list:
Ignore'><span style='font:7.0pt "Times New Roman"'>
</span>ii.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='color:#1F497D'>Process
was not followed (How to prove? How to handle?)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Apologies for the long message .. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Looking forward to a fruitful discussion on the call later today
..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kind Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>--Manal<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> internal-cg-bounces@icann.org
[mailto:internal-cg-bounces@icann.org] <b>On Behalf Of </b>WUKnoben<br>
<b>Sent:</b> Wednesday, January 28, 2015 12:19 AM<br>
<b>To:</b> Kavouss Arasteh; Alissa Cooper<br>
<b>Cc:</b> ICG<br>
<b>Subject:</b> Re: [Internal-cg] Handling process complaints<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>I
think we are not in disagreement about what options are given to handle the
complaints.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>At least the numbering Community (CRISP) pointed out on their
respective mailing list that they expect guidance from the ICG. We should
discuss it tomorrow.<br>
<br>
Best regards<br>
<br>
Wolf-Ulrich<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> <o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a
href="mailto:kavouss.arasteh@gmail.com" title="kavouss.arasteh@gmail.com">Kavouss
Arasteh</a> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif";color:black'>Sent:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>
Tuesday, January 27, 2015 7:38 PM<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif";color:black'>To:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a
href="mailto:alissa@cooperw.in" title="alissa@cooperw.in">Alissa Cooper</a> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif";color:black'>Cc:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <a
href="mailto:internal-cg@icann.org" title="internal-cg@icann.org">ICG</a> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:whitesmoke'><b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif";color:black'>Subject:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> Re:
[Internal-cg] Handling process complaints<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Alissa,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>You
mentioned that you did not undertstand me .<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>I
repeat what I said.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>1.It
seems that we have received commubnity process compèlaints .<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>2.
You want to discuss how we should handle these compklaints <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>3
These complaints were sent to the operating communitites<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>4
We need to establish deadline to receivive replies from operating
communities <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>5.
You wish to establish deadline for receiving complaints .<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>6.
Once we decide on that, we have to make a statement informing the communities
to send comments .if any within that deadline<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>7.
We will send the additional complaints, if any to operating community<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>8.
We need to establish another dealine or maintain the same deadliner
to receivive replies from operating communities for the second and last
complaints<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>9.
icg NEED TO EXAMINE THE ENTIRE REPLIES FROM OPERATING
COMMUNITIES INCLUDING THEIR COMMENTS ON
COMPLAINTS <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>I
hope that it would be clear now<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Regards<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Kavouss
<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>2015-01-26
22:32 GMT+01:00 Alissa Cooper <<a href="mailto:alissa@cooperw.in"
target="_blank">alissa@cooperw.in</a>>:<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>I’ve
included an item on the draft agenda for the January 28 call about handling
community process complaints. We have received a few: <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Richard
Hill on IETF process: <a
href="http://forum.icann.org/lists/icg-forum/msg00017.html" target="_blank">http://forum.icann.org/lists/icg-forum/msg00017.html</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Richard
Hill on RIR process: <a
href="http://forum.icann.org/lists/icg-forum/msg00020.html" target="_blank">http://forum.icann.org/lists/icg-forum/msg00020.html</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Guru
Acharya on RIR process: <a
href="http://forum.icann.org/lists/icg-forum/msg00024.html" target="_blank">http://forum.icann.org/lists/icg-forum/msg00024.html</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>And
there are some follow-up messages that you can see on the forum. <a
href="http://forum.icann.org/lists/icg-forum/" target="_blank">http://forum.icann.org/lists/icg-forum/</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>I’ve
been forwarding these to the appropriate communities, but I think we need to be
a little clearer about what we are expecting here. If we want responses from
the communities, we should ask for them directly. If we go down that route, we
should probably set a deadline for receiving complaints about this first phase
of the process so that we can give the communities clear guidance about what
they need to respond to and when.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>We
can discuss this on the call but I wanted to get the discussion going on the
mailing list first.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Thanks,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'>Alissa<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'><br>
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<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> <o:p></o:p></span></p>
</div>
</div>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-family:"Calibri","sans-serif";color:black'>
<hr size=2 width="100%" align=center>
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