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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Mr. Arasteh .. Noted ..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Comments inline below ..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kind Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>--Manal<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Kavouss Arasteh
[mailto:kavouss.arasteh@gmail.com] <br>
<b>Sent:</b> Sunday, February 01, 2015 2:21 PM<br>
<b>To:</b> Manal Ismail<br>
<b>Cc:</b> Daniel Karrenberg; Coordination Group<br>
<b>Subject:</b> Re: Building on Commonalities .. [was: Handling process
complaints]<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>Manal<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Others<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Dear Manal,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Thank you very much for your thorough and comprehensive analysis.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Thank you for the options you have proposed .<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>My comments are the following<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> 1. We better not to refer to "
Complaint" but " comments" or " opnion " or
" views"<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>[MI]: This has already been taken care of in the draft (should
we decide to follow this approach), which now refers to comments/input .. Yet I
have noticed the following highlighted and underlined words submitted in you
text, please let me know if you want to change/delete them or feel free to do
that yourself in Dropbox: <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;color:#1F497D'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The ICG will suggest
that the community carefully handle the comments as if they were made inside
their process and address them as they normally would and inform the <u><span
style='background:yellow;mso-highlight:yellow'>complainant(s)</span></u> accordingly
.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:11.0pt;color:#1F497D'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span dir=LTR></span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>ICG needs to be
ensured by the Operational Community (ies) that all comments/ <u><span
style='background:yellow;mso-highlight:yellow'>complaints</span></u> have been
carefully considered by the corresponding community and the <u><span
style='background:yellow;mso-highlight:yellow'>complainant(s)</span></u> was/were
duly answered</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div>
<p class=MsoNormal>2. We better not to refer that a given community
" violated " r ather to say that " comments were received
claiming/ indicating that certain preocedure were apparently not thoroughly
followed " in that case we just act as narating the case rather than
making any judgement.<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>[MI]: inserted within the suggested handling options below
without the full description ..</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'> Hope this is ok ..<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal>3. ICG should dedclare or indicate that the attention
of the community for the report of which comments were received was drawn
to the comments received/ submitted in requesting to take necessary
actions, as appropriate including providing the required clarification to
the commenter with aview to resolve the matter ,to the extent
practiceable, in a satisfactory manner.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>and sending a copy to the results of review to
ICG<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>The ICG actions to be a) in full compliance with the terms
and conditions as stipulated in its Charter and b) be concise, precise with out
any judgemnet on specific issue including the substance of the matter .<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>[MI]: inserted within the suggested handling options below ..</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> Hope
this is ok ..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal>The above course of action stems from my long
expereince in internattional consensus building enviroment.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Kavouss <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>2015-02-01 10:50 GMT+01:00 Manal Ismail <<a
href="mailto:manal@tra.gov.eg" target="_blank">manal@tra.gov.eg</a>>:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I feel that we
almost agree on what should be done but disagree on how we should do it .. I
believe, but stand to be corrected, that the below, sort of overarching
principles, has been already agreed at the beginning of the process: </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <b>1 –
"that the work was going to be done in the operating communities
and," [Lynn]</b></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2 – "that
there were existing (and fairly long-standing) processes in place which were
known to and had been vetted by those communities allowing them to arrive at
their proposals." [Lynn] </span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>3 – "the fine
line we have to walk is to not replace the communities' judgement with our
own" [Joe]</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>We have already
accepted to receive direct comments from the community .. I feel, and again
stand to be corrected, that there is some agreement along the following lines:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>1 – "We should
read all the comments." [Daniel]</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2 – "We should
take action on the substance from comments that we consider relevant for producing
an acceptable document. [Daniel]</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>3 – "Of course
we will observe what the OCs do with comments about the substance of their
responses or their procedures. If we determine that action by an OC is needed
we can decide to request it, via our normal process." [Daniel]</span></b><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>How? I
think this is the question we are debating .. What is the mechanism to observe
what the OCs do with comments? </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In an
earlier message, I've tried to list all possible categories of comments we may
receive, but I believe Patrik has concisely and accurately described them as
follows:</span><o:p></o:p></p>
<p><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>a.
"The process OC use is flawed and that is pointed out to us."
[Patrik] .. </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>My
understanding is that nothing we can do here, based on Lynn (2) above ..</span><o:p></o:p></p>
<p><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>b.
"The process OC use is ok, but not applied correctly (i.e. violated by the
OC themselves)." [Patrik] .. </span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'>I believe this implies a process/substance
problem .. And this is where I believe we may need a response based on Daniel
(2) & (3) above and bearing in mind Joe (3) above ..</span><o:p></o:p></p>
<p><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>c.
"The process OC use is ok, applied correctly, but someone is not happy
with the result." [Patrik] .. </span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'>My understanding is that nothing we can do
here, since the person her/himself admits the agreed process has been followed
..</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
dir=RTL></span><span lang=AR-SA dir=RTL style='font-size:11.0pt'><span dir=RTL></span> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>So what is the
mechanism to observe what the OCs do with comments of category (b) .. Are the
below suggestions (not alternatives) agreed?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>"It would help
ICG's process if timelines for responses are determined and communicated to the
community in question." [Mary] </span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>"highlight if
we believe that the comment addresses a missing element of the
application." [Joe]</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>"The
Operational Communities should carefully consider all comments/complaints and
should confirm with the ICG that they have done so." [Jon] </span></b><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>"we
just act as narrating the case rather than making any judgement."</span></b><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <span
style='color:#1F497D'>[Kavouss]</span><o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>"ICG should
declare or indicate that the attention of the community for the report of which
comments were received was drawn to the comments received/
submitted in requesting to take necessary actions, as appropriate including
providing the required clarification to the commenter with a view to
resolve the matter ,to the extent practicable, in a satisfactory manner and
sending a copy to the results of review to ICG" [Kavouss]<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>"The
ICG actions to be a) in full compliance with the terms and conditions as
stipulated in its Charter and b) be concise, precise without any judgemnet on
specific issue including the substance of the matter." [Kavouss]<o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I believe all we
need is to have a common understanding on how we will do things in a consistent
and predictable manner..</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hope this helps us
to converge .. Apologies for yet another long email but at least it spares you
multiple separate replies </span><span style='font-size:11.0pt;font-family:
Wingdings'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>
!! </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Kind Regards</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#888888'>--Manal</span><span
style='color:#888888'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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