<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Jeff,</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Thank you for circulating this, and for all your hard work on the CWG-Stewardship Drafting Team that produced this document.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I wonder how this fits in with ICANN's recently announced KPI Dashboard and the underlying establishment of KPIs for ICANN.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Greg</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Aug 31, 2015 at 1:43 PM, Jeff Neuman <span dir="ltr"><<a href="mailto:jeff.neuman@valideus.com" target="_blank">jeff.neuman@valideus.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><br>
All,<br>
<br>
A few weeks back, several people had asked about whether the community was<br>
working on Service Level Expectations for the IANA Functions once the<br>
transition was finalized. A group of gTLD reps and ccTLD reps (the primary<br>
technical customers of IANA) have been working with IANA staff on coming up<br>
with a framework to determine the service levels.<br>
<br>
Attached is the framework we came up with after a number of meetings and<br>
calls. Although the community (prior to our establishment) stated that they<br>
were all content with the current performance of IANA, the reality is that<br>
very little about their performance was actually accurately measured. In<br>
addition, IANA did not (and still does not) have in place the appropriate<br>
tools to measure their performance. Though the Department of Commerce had<br>
a few service level expectations, they were very vague and all reliant on<br>
self-certifications.<br>
<br>
This framework calls upon IANA to develop the measurement capabilities,<br>
measure their performance and then meet with the CWG (or delegates of the<br>
CWG) to determine the actual Service Level Expectations.<br>
<br>
We would love to have your feedback and I am happy to answer any questions<br>
you may have. This draft has been forwarded to the CWG for their feedback<br>
as well.<br>
<br>
Jeffrey J. Neuman<br>
Senior Vice President |Valideus USA | Com Laude USA<br>
1751 Pinnacle Drive, Suite 600<br>
Mclean, VA 22102, United States<br>
E: <a href="mailto:jeff.neuman@valideus.com">jeff.neuman@valideus.com</a> or <a href="mailto:jeff.neuman@comlaude.com">jeff.neuman@comlaude.com</a><br>
T: <a href="tel:%2B1.703.635.7514" value="+17036357514">+1.703.635.7514</a><br>
M: <a href="tel:%2B1.202.549.5079" value="+12025495079">+1.202.549.5079</a><br>
@Jintlaw<br>
<div class="HOEnZb"><div class="h5"><br>
-----Original Message-----<br>
From: Paul M Kane - CWG [mailto:<a href="mailto:paul.kane-cwg@icb.co.uk">paul.kane-cwg@icb.co.uk</a>]<br>
Sent: Monday, August 31, 2015 7:11 AM<br>
To: <a href="mailto:cwg-stewardship@icann.org">cwg-stewardship@icann.org</a><br>
Subject: FINAL - Agreed text for IANA Service Level<br>
<br>
<br>
(apologies for cross posting)<br>
<br>
Dear all,<br>
<br>
I am delighted to attach the agreed Service Level Expectation document,<br>
containing the specifics of what ICANN/IANA has agreed to monitor and<br>
report.<br>
<br>
I would like to thank the members of the working group, (Elaine Pruis,<br>
Jeffrey Eckhaus, Jeff Neuman, Patricio Poblete, Jay Daley, Adam Smith and<br>
ICANN/IANA; Kim Davies, Bernard Turcotte, Elise Gerich, David Conrad) for<br>
their dedication and professionalism over the past months. They contributed<br>
to over 300 hours of discussions, 8 full WG meetings, 15 sub-group meeting<br>
and countless emails ...<br>
and it is with pleasure I advise that the first phase is done.<br>
I'd also like to thank ICANN staff for their support in facilitating the WG<br>
discussions.<br>
<br>
ICANN/IANA will now plan the scope of work to implement this SLE, operating<br>
the service in a test phase/parallel mode to start the necessary real-world<br>
data capture.<br>
<br>
Please circulate the agreed SLE document as you consider appropriate which<br>
demonstrates ICANN/IANA's commitment to enhanced reporting and transparency<br>
post transition which I am confident will be welcomed by the global<br>
community.<br>
<br>
Kind regards<br>
<br>
Paul Kane<br>
SLE WG Chair.<br>
<br>
<br>
</div></div><br>_______________________________________________<br>
IPC-GNSO mailing list<br>
<a href="mailto:IPC-GNSO@icann.org">IPC-GNSO@icann.org</a><br>
<a href="https://mm.icann.org/mailman/listinfo/ipc-gnso" rel="noreferrer" target="_blank">https://mm.icann.org/mailman/listinfo/ipc-gnso</a><br>
<br></blockquote></div><br></div>