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<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=358450222-05122011>FYI!</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=358450222-05122011></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT color=#0000ff size=2 face=Arial><SPAN
class=358450222-05122011>I'd like to encourage all of you to fill in the
survey.</SPAN></FONT></DIV>
<DIV> </DIV>
<P style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px; FONT-SIZE: 10pt"><FONT
color=#000000 face=arial>Kind regards<BR>Wolf-Ulrich </FONT></P><BR>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV dir=ltr lang=de class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>Von:</B> owner-council@gnso.icann.org
[mailto:owner-council@gnso.icann.org] <B>Im Auftrag von </B>Stéphane Van
Gelder<BR><B>Gesendet:</B> Donnerstag, 1. Dezember 2011 10:37<BR><B>An:</B>
GNSO Council<BR><B>Betreff:</B> [council] Fwd: [soac-discussion] Stakeholder
Satisfaction Survey<BR></FONT><BR></DIV>
<DIV></DIV>FYI<BR>
<DIV><SPAN
style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium Helvetica; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"
class=Apple-style-span>
<DIV>Stéphane</DIV>
<DIV><BR></DIV></SPAN><BR class=Apple-interchange-newline></DIV>
<DIV><BR>
<DIV>Début du message réexpédié :</DIV><BR class=Apple-interchange-newline>
<BLOCKQUOTE type="cite">
<DIV style="MARGIN: 0px"><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium"><B>De : </B></SPAN><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium">Kurt Pritz <<A
href="mailto:kurt.pritz@icann.org">kurt.pritz@icann.org</A>><BR></SPAN></DIV>
<DIV style="MARGIN: 0px"><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium"><B>Objet :
</B></SPAN><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium"><B>[soac-discussion]
Stakeholder Satisfaction Survey</B><BR></SPAN></DIV>
<DIV style="MARGIN: 0px"><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium"><B>Date :
</B></SPAN><SPAN style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium">30
novembre 2011 19:47:27 HNEC<BR></SPAN></DIV>
<DIV style="MARGIN: 0px"><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium"><B>À : </B></SPAN><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium">"<A
href="mailto:soac-discussion@icann.org">soac-discussion@icann.org</A>"
<<A
href="mailto:soac-discussion@icann.org">soac-discussion@icann.org</A>><BR></SPAN></DIV>
<DIV style="MARGIN: 0px"><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium"><B>Cc : </B></SPAN><SPAN
style="FONT-FAMILY: 'Helvetica'; FONT-SIZE: medium">David Olive <<A
href="mailto:david.olive@icann.org">david.olive@icann.org</A>>, Robert
Hoggarth <<A
href="mailto:robert.hoggarth@icann.org">robert.hoggarth@icann.org</A>><BR></SPAN></DIV><BR><SPAN
style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium Helvetica; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px"
class=Apple-style-span>
<DIV
style="FONT-FAMILY: Calibri, sans-serif; WORD-WRAP: break-word; COLOR: rgb(0,0,0); FONT-SIZE: 14px; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space">
<DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal>Dear Supporting Organization and Advisory
Committee:<O:P></O:P></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><O:P></O:P></DIV>
<DIV
style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt">Consistent
with the spirit of the Affirmation of Commitments and in response to
community requests, ICANN<SPAN
class=Apple-converted-space> </SPAN><SPAN>has developed a<SPAN
class=Apple-converted-space> </SPAN></SPAN><I><A
style="COLOR: blue; TEXT-DECORATION: underline"
href="http://ICANN-SS-2011.questionpro.com/">Stakeholder Satisfaction
Survey</A></I><SPAN class=Apple-converted-space> </SPAN>to obtain the
community’s perceptions of the<SPAN
class=Apple-converted-space> </SPAN><EM><SPAN
style="FONT-STYLE: normal; FONT-FAMILY: Cambria">Performance
Effectiveness</SPAN></EM><SPAN><SPAN
class=Apple-converted-space> </SPAN>in ten service categories supported
by ICANN.<SPAN> <SPAN
class=Apple-converted-space> </SPAN></SPAN></SPAN>We invite you and
members of your community to take a few minutes to assist us in this initial
effort to start tracking<SPAN
class=Apple-converted-space> </SPAN><SPAN>the level of satisfaction
with various services provided by ICANN and the certain activities
undertaken by ICANN.<SPAN> <SPAN
class=Apple-converted-space> </SPAN></SPAN>The service categories we
are tracking in this survey<SPAN
class=Apple-converted-space> </SPAN></SPAN><SPAN>include:<O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><BR>DNS Policy Development<BR>DNS Policy
Implementation Services<BR>Contractual Compliance<BR>DNS Stability &
Security<BR>IANA Operations<BR>Supporting Organization and Advisory
Committee Support<BR>Communications<BR>Public Meetings<BR>Strategic
Planning<BR>Leadership<O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><BR>A link to the survey can be found at -<SPAN
class=Apple-converted-space> </SPAN><A
style="COLOR: blue; TEXT-DECORATION: underline"
href="http://ICANN-SS-2011.questionpro.com/">http://ICANN-SS-2011.questionpro.com/</A>.<O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>We ask that you circulate the survey link to members
of your organization. The survey will also be made available to the broader
Internet Community as well.<O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>The survey is designed to create an initial baseline
of general ICANN stakeholder satisfaction that can be used to develop
improvements and compare against future results.<SPAN
class=Apple-converted-space> </SPAN><SPAN> </SPAN>We plan to
refine the process over time, gather data about additional services, and
focus more closely on specific services or projects in future surveys. If
you have comments to the survey itself, please make them in the comment box
on the last page that is reserve for overall
comments.<O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>This initial survey will close 31 December 2011 at
12:00 UTC.<SPAN
class=Apple-converted-space> </SPAN><SPAN> </SPAN></SPAN><SPAN>An
ICANN Survey Administrator (an external contractor)</SPAN><SPAN><SPAN
class=Apple-converted-space> </SPAN>will collect and tabulate the
results in January 2012. This timetable will support the plan to conduct a
public review session of survey results in Costa Rica. A process for
follow-up actions and a subsequent survey will then be started.</SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>The survey results will be used to identify
improvement areas in the organization's services capability and delivery. We
intend to share summary reports with the entire ICANN stakeholder community
and opportunities for additional community comments will be created before
any improvement actions are formalized and implemented. Identity of
respondents will not be published.<O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>We appreciate your cooperation in passing on this
first<SPAN class=Apple-converted-space> </SPAN></SPAN>Stakeholder
Satisfaction Survey and hope that many will
participate.<SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal>Best regards,</DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>Kurt <O:P></O:P></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><BR></SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN>Kurt Pritz</SPAN></DIV>
<DIV style="MARGIN: 0in 0in 0pt; FONT-FAMILY: Cambria; FONT-SIZE: 12pt"
class=MsoNormal><SPAN><SPAN>ICANN</SPAN></SPAN></DIV></DIV></DIV></SPAN></BLOCKQUOTE></DIV><BR></BLOCKQUOTE></BODY></HTML>