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</o:shapelayout></xml><![endif]--></head><body lang=EN-NZ link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you Ali. This breadth of feedback is very much appreciated.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Maureen<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ali AlMeshal [mailto:dralialmeshal@gmail.com] <br><b>Sent:</b> Wednesday, 27 November 2013 12:45 a.m.<br><b>To:</b> Maureen Hilyard<br><b>Cc:</b> Karaitiana Taiuru; APRALO; METRICS<br><b>Subject:</b> Re: [APAC-Discuss] METRICS<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='color:black'>Good day Maureen,</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> First of all we have always to but in mind as your correctly stated that this is a volunteer work from the members, but on the other hand I do agree that up to certain extent there should be a fair KPI’s in place to evaluate the performance of ALAC members. </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>Also I am quite sure that selected or nominated ALAC members for these leadership positions were based on their knowledge , commitment and experience as well as high performance otherwise they will not be part of the team.</span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> Hence measuring criteria would always be much clearer and effective if it is set for Quantitative factors rather than Qualitative once.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:36.0pt'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='color:black'>So having said that then I would like to address the following: </span></b><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:90.0pt'><span style='font-family:"Courier New";color:black'>o</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Attending meetings by it self is not a goal or objective therefore it can not be part of the measuring criteria independently.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:90.0pt'><span style='font-family:"Courier New";color:black'>o</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Also participation and contribution to the meeting discussion can not be evaluated as a performance measure </span><o:p></o:p></p><p class=MsoNormal style='margin-left:90.0pt'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='color:black'> Thereafter to have a process in place that gives an indication of the member performance I would suggest the following </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:72.0pt'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:90.0pt'><span style='font-family:"Courier New";color:black'>o</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>ALAC members should be assigned to Chair a WG’s</span><o:p></o:p></p><p class=MsoNormal style='margin-left:126.0pt'><span style='font-family:Wingdings;color:black'>§</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>With this type of assignment the member will logically be accountable and responsible of a set deliverables that he/she have to achieve, and this can be measured and evaluated for the following set of KPI’s</span><o:p></o:p></p><p class=MsoNormal style='margin-left:162.0pt'><span style='font-family:Symbol;color:black'>·</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Time to deliver</span><o:p></o:p></p><p class=MsoNormal style='margin-left:162.0pt'><span style='font-family:Symbol;color:black'>·</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Commitment </span><o:p></o:p></p><p class=MsoNormal style='margin-left:162.0pt'><span style='font-family:Symbol;color:black'>·</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Team working </span><o:p></o:p></p><p class=MsoNormal style='margin-left:162.0pt'><span style='font-family:Symbol;color:black'>·</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Developing others (member of the group)</span><o:p></o:p></p><p class=MsoNormal style='margin-left:162.0pt'><span style='font-family:Symbol;color:black'>·</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>Others</span><o:p></o:p></p><p class=MsoNormal style='margin-left:144.0pt'><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:90.0pt'><span style='font-family:"Courier New";color:black'>o</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'> ALAC members and chair of RALO’s jointly should be responsible for engaging the ALS’s in work and activities related to the rejoin at least and should provide a monthly call report on this. </span><o:p></o:p></p><p class=MsoNormal style='margin-left:126.0pt'><span style='font-family:Wingdings;color:black'>§</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'>This is different activity from the RALO monthly call; this should be done separately to reach out the ALS’s through a pre-plan agenda and time frame.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:126.0pt'><span style='font-family:Wingdings;color:black'>§</span><span style='font-size:7.0pt;color:black'> </span><span style='color:black'> The objective is to get in touch with ALS’s members outside the official call and tries to understand their needs and requirements and also will be a good tool maybe to get them engage in if they are not active. So this is more of OUTREACH on a small scale and more of direct communication. </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:black'>Should you need any clarification then please let me know by email or a call, I will be more than happy to discuss.</span><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Tue, Nov 26, 2013 at 3:22 PM, Maureen Hilyard <<a href="mailto:hilyard@oyster.net.ck" target="_blank">hilyard@oyster.net.ck</a>> wrote:<o:p></o:p></p><p class=MsoNormal>Thank you KT for your comments and suggestions. These are all very helpful.<br><br>Regards<br><span class=hoenzb><span style='color:#888888'>Maureen</span></span><o:p></o:p></p><div><p class=MsoNormal><br><br>-----Original Message-----<br>From: <a href="mailto:apac-discuss-bounces@atlarge-lists.icann.org">apac-discuss-bounces@atlarge-lists.icann.org</a><br>[mailto:<a href="mailto:apac-discuss-bounces@atlarge-lists.icann.org">apac-discuss-bounces@atlarge-lists.icann.org</a>] On Behalf Of<o:p></o:p></p></div><div><div><p class=MsoNormal>Karaitiana Taiuru<br>Sent: Monday, 25 November 2013 12:12 p.m.<br>To: 'APRALO'<br>Subject: Re: [APAC-Discuss] METRICS<br><br>These are my thoughts based on not been an ALAC member (nor do I have time<br>to).<br><br>I would support a more closer monitoring approach to the ALAC performance<br>review and would like to see the evaluations distributed to the relevant<br>RALO's as we are the ones who nominate and put our trust in our<br>representatives to provide our views and then to report back to us.<br><br>I would expect that participation in all meetings, emails and Work Groups<br>would be at the very minimum 90%. There are so many issues at present it<br>would be hard not to have a voice at a meeting.<br><br>Saying this, I would also expect that any new ALAC appointments are mentored<br>and giving an appropriate transition period and were made to feel<br>comfortable to ask for help. Some cultural and language barriers may also<br>exist and should be considered.<br><br>If people are under-performing, then perhaps a mechanism of someone talking<br>to them in a non threating manner to see if there is any assistance required<br>etc.<br><br>Perhaps too, some way of recognition for the long hours and dedication may<br>also be a motivation. This is likely to be more of a RALO initiative though.<br><br>-----Original Message-----<br>From: <a href="mailto:apac-discuss-bounces@atlarge-lists.icann.org">apac-discuss-bounces@atlarge-lists.icann.org</a><br>[mailto:<a href="mailto:apac-discuss-bounces@atlarge-lists.icann.org">apac-discuss-bounces@atlarge-lists.icann.org</a>] On Behalf Of Maureen<br>Hilyard<br>Sent: Sunday, 24 November 2013 5:52 p.m.<br>To: APRALO<br>Subject: [APAC-Discuss] METRICS<br><br>APRALO colleagues<br><br>As Siranush had informed you already, I am on a working group (headed by<br>Cheryl Langdon-Orr) that is looking at measuring the performance of ALAC<br>members (as expected in the ALAC Rules of Procedure). We are later to be<br>looking at ALSes and RALOs.<br><br>It is an extremely difficult thing to do when:<br>* the people in these positions are volunteers who have offered to do this<br>work out of the goodness of their hearts - how do you measure their<br>contribution to a task that has been set?<br>* the Board and Management are becoming more vocal about getting value for<br>money spent within the system - it costs a lot of money to bring the<br>committees of the ICANN system together for each meeting. three times a<br>year. They rightfully want to know that they are getting their money's<br>worth.<br>* it is very difficult to ascertain what METRICS are appropriate to measure<br>each particular type of performance (attendance? contribution? value of<br>contribution? others?)<br><br>As ALSes you elect your APRALO representatives on the ALAC (me and Holly)<br>and although Raf has been appointed to the ALAC as and APRALO NOMCOM<br>candidate - the expectations should be the same.<br><br>Therefore I'd really like to hear not only about WHAT performance criteria<br>should be evaluated but also HOW it might be appropriately measured. I would<br>like to use the advice of the ALSes to put together an evaluative process<br>which could help us evaluate all the groups we have been tasked to evaluate.<br><br>This is what we are looking at, at the moment:<br><br>1. Do ALAC members attend all the meetings they should? Some attend the<br>face to face meetings, but not the online meetings. ICANN is not looking at<br>these candidates very favourably.<br><br>2. Do ALAC members who attend the meetings actually contribute anything to<br>the meetings? Some attend meetings but they don't say anything - what value<br>do they give? Some log into teleconference meetings, but because they don't<br>contribute anything, it is difficult to know whether they actually<br>listening?)<br><br>3. Do ALAC members participate on working groups? We have lots of members<br>who volunteer for a working group, and never turn up for meetings to do the<br>work. Its the same people every time doing the work .<br><br>There may be other questions you may want to ask. Please do...<br><br>Very importantly, HOW can we more effectively evaluate performance - what do<br>you use in your workplace?<br><br>Let me know.. I'd love to hear from you.<br><br>Maureen<br>_______________________________________________<br>APAC-Discuss mailing list<br><a href="mailto:APAC-Discuss@atlarge-lists.icann.org">APAC-Discuss@atlarge-lists.icann.org</a><br><a href="https://atlarge-lists.icann.org/mailman/listinfo/apac-discuss" target="_blank">https://atlarge-lists.icann.org/mailman/listinfo/apac-discuss</a><br><br>Homepage for the region: <a href="http://www.apralo.org" target="_blank">http://www.apralo.org</a><br><br>_______________________________________________<br>APAC-Discuss mailing list<br><a href="mailto:APAC-Discuss@atlarge-lists.icann.org">APAC-Discuss@atlarge-lists.icann.org</a><br><a href="https://atlarge-lists.icann.org/mailman/listinfo/apac-discuss" target="_blank">https://atlarge-lists.icann.org/mailman/listinfo/apac-discuss</a><br><br>Homepage for the region: <a href="http://www.apralo.org" target="_blank">http://www.apralo.org</a><br><br>_______________________________________________<br>APAC-Discuss mailing list<br><a href="mailto:APAC-Discuss@atlarge-lists.icann.org">APAC-Discuss@atlarge-lists.icann.org</a><br><a href="https://atlarge-lists.icann.org/mailman/listinfo/apac-discuss" target="_blank">https://atlarge-lists.icann.org/mailman/listinfo/apac-discuss</a><br><br>Homepage for the region: <a href="http://www.apralo.org" target="_blank">http://www.apralo.org</a><o:p></o:p></p></div></div></div><p class=MsoNormal><br><br clear=all><br>-- <o:p></o:p></p><div><p style='margin:0cm;margin-bottom:.0001pt'>Thanks<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Ali AlMeshal<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Bahrain Internet Society - BIS<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Board Member & Director of Strategic Alliances<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Professional Public speaker in ICT and e-Business <o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Payment Industry Expert Advisor <o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Mobile: +973 39440025<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Skype: alialmeshal<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>email: <a href="mailto:dralialmeshal@gmail.com" target="_blank">dralialmeshal@gmail.com</a><o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'> <span style='color:blue'><a href="mailto:ali.almeshal@bis.org.bh" target="_blank">ali.almeshal@bis.org.bh</a></span><o:p></o:p></p><p style='mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:6.0pt;margin-left:0cm'><a href="http://www.bis.org.bh/" target="_blank">www.bis.org.bh</a><o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'>Twitter :@internetBH<o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'> <o:p></o:p></p><p style='margin:0cm;margin-bottom:.0001pt'> <o:p></o:p></p></div></div></div></body></html>