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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">Dear Cheryl and members of the Metrics WG,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">I am following up on my AI of the LA meeting:
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><a href="https://community.icann.org/display/~silvia.vivanco" title=""><span lang="EN-US">Silvia Vivanco</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">
<span lang="EN-US">to follow up that at least 3 RALOs have some measure of attendance. A poll will be conducted via AC connect/ survey to harmonize RALO attendance percentages, at the ALAC/RALO/ At large structure. With the goal to have a draft proposal by
the November ALAC meeting.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">Kindly find attached a table which outlines the main existing RALO attendance metrics (including proposals).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">Regarding the
<b>poll will be conducted via AC connect/ survey to harmonize RALO attendance percentages</b>,
<b>at the ALAC/RALO/ At large structure</b>. With the goal to have a draft proposal by the November ALAC meeting. Note Staff will be ready to conduct the poll once the questions are defined by the WG.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">I am looking forward to our discussing this and other Metrics tomorrow.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">Thank you!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US">Silvia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:black">Silvia Vivanco<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:black">Manager, At Large Regional Affairs<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:black">ICANN | Internet Corporation for Assigned Names and Numbers</span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Tahoma",sans-serif;color:black"><a href="http://www.icann.org/">www.icann.org</a></span><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#333333;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> metrics.sc-bounces@atlarge-lists.icann.org [mailto:metrics.sc-bounces@atlarge-lists.icann.org]
<b>On Behalf Of </b>Cheryl Langdon-Orr<br>
<b>Sent:</b> Tuesday, November 11, 2014 8:01 PM<br>
<b>To:</b> Maureen Hilyard<br>
<b>Cc:</b> METRICS<br>
<b>Subject:</b> Re: [Metrics.SC] Adobe Connect 9 Engagement Index - built in tool in Adobe Connect to measure audience engagement and attentiveness<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Trebuchet MS",sans-serif">Thanks Dev,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Trebuchet MS",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Trebuchet MS",sans-serif">I have seen somewhat similar systems for use in measuring engagement in Marketing and educational specific webinar tool but this has a lot to offer over them ( and not just the cost ;-) <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Trebuchet MS",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Trebuchet MS",sans-serif">I definitely think we should look at this further <o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><i><span style="font-size:24.0pt;font-family:"Comic Sans MS";color:#674EA7">C</span></i><i><span style="font-size:13.5pt;font-family:"Comic Sans MS";color:#674EA7">heryl
</span></i><i><span style="font-size:24.0pt;font-family:"Comic Sans MS";color:#674EA7">L</span></i><i><span style="font-size:13.5pt;font-family:"Comic Sans MS";color:#674EA7">angdon-</span></i><i><span style="font-size:24.0pt;font-family:"Comic Sans MS";color:#674EA7">O</span></i><i><span style="font-size:13.5pt;font-family:"Comic Sans MS";color:#674EA7">rr
... </span></i><span style="font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#674EA7">(CLO)</span><span style="font-family:"inherit",serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="vertical-align:baseline"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#2B82AD">about.me/cheryl.LangdonOrr<o:p></o:p></span></p>
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<span style="font-family:"inherit",serif"><img border="0" width="88" height="4" id="_x0000_i1025" src="http://d13pix9kaak6wt.cloudfront.net/signature/colorbar.png" alt="Cheryl Langdon-Orr on about.me"><o:p></o:p></span></p>
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<p class="MsoNormal">On 12 November 2014 05:13, Maureen Hilyard <<a href="mailto:hilyard@oyster.net.ck" target="_blank">hilyard@oyster.net.ck</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Dev</span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This looks interesting.. I like the colour-coded monitoring of engagement of each of the
participants by the presenter.. this would be great for a tutorial so that the tutor can seek out those who have not participated to ask them for some contribution.
</span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In our normal meetings participation is voluntary, although it is what we are expecting
more of our ALAC members.. for many ALS members who attend, most of them are new and it takes a bit of time for them to be comfortable enough to join in a conversation, even in the chat.. (until they meet us personally).. but the tool does have some merit.
What about recording of this information post-meeting?</span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">ALSO on that technology subject… We are having problems trying to connect our PICISOC
Board members on skype.. and we are not be able to afford to purchase access to adobe connect or to the cisco webex.. we are still looking for a freebie meeting tool that allows audio as well as chat. Our new PICISOC Board members reside in Papua New Guinea,
Solomon Islands, Fiji, Cook Islands and New Zealand. </span><span lang="EN-NZ" style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">M</span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-NZ"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">
<a href="mailto:metrics.sc-bounces@atlarge-lists.icann.org" target="_blank">metrics.sc-bounces@atlarge-lists.icann.org</a> [mailto:<a href="mailto:metrics.sc-bounces@atlarge-lists.icann.org" target="_blank">metrics.sc-bounces@atlarge-lists.icann.org</a>]
<b>On Behalf Of </b>Dev Anand Teelucksingh<br>
<b>Sent:</b> Tuesday, 11 November 2014 6:49 a.m.<br>
<b>To:</b> METRICS<br>
<b>Subject:</b> [Metrics.SC] Adobe Connect 9 Engagement Index - built in tool in Adobe Connect to measure audience engagement and attentiveness</span><span lang="EN-NZ"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">Interesting tool that's is available in Adobe Connect 9 ; an engagement index tool that is visible to presenters during the meeting and could be charted to show
the minute by minute engagement scores after the meeting. <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">From the white paper which describes in detail how the engagement index is calculated in Adobe Connect:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"><a href="http://www.adobe.com/content/dam/Adobe/en/products/adobeconnect/pdfs/web-conferencing/The_Rules_of_Engagement_wp_ue.pdf" target="_blank">http://www.adobe.com/content/dam/Adobe/en/products/adobeconnect/pdfs/web-conferencing/The_Rules_of_Engagement_wp_ue.pdf</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">"Adobe Connect simplifies the visualization of engagement with a graphical index, or meter, that presenters can glance at to stay <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">abreast of participant engagement. In addition to engagement, the dashboard shows several key indicators of interaction. <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">If the Q&A pod is being used, it shows how many questions have been asked, and how many. If polls are used, it shows how many <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">users have taken the poll. It also shows attendance and time of the session. Presenters know, at a glance, the status of <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">their meetings.....<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">....The overall engagement index for the meeting is measured between 0 and 100 percent. It is the average of the engagement of all individuals in the meeting
including the host, presenter, and participant roles. Individual engagement is measured over a period of 1 minute. The actual score depends on user activity during the Adobe Connect meeting and the duration of that activity.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">Different activities have different engagement point values. The following are events and actions that provide engagement points to an individual:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">1. Explicit activities give 100 points to an individual including:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> a. Chat activity—Chatting privately and publicly<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> b. Q&A activity—Asking questions, adding, assigning, and deleting<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> c. Poll activity—Responding to a poll<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> d.File download—Downloading a file<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> e. Notes pod activity—Typing <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> f. Status updates - 10 points if status is stepped away ; 100 points for all other status updates<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> g. Mouse activities—80 points for activities like clicking to start a webcam, scrolling a notes pod, and so on <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">2. Meeting window focus<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> a. 70 points if meeting browser tab/add-in has focus. Otherwise, 20 points<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> b. 10 points if meeting add-in is minimized"<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">There's a lot more - read the PDF for more details <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"><a href="http://www.adobe.com/content/dam/Adobe/en/products/adobeconnect/pdfs/web-conferencing/The_Rules_of_Engagement_wp_ue.pdf" target="_blank">http://www.adobe.com/content/dam/Adobe/en/products/adobeconnect/pdfs/web-conferencing/The_Rules_of_Engagement_wp_ue.pdf</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ">Dev Anand<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-NZ"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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<p class="MsoNormal"><o:p> </o:p></p>
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