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<p class="MsoNormal"><span style="color:black">Hello Joan – <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">I’m sorry that we were unable to create the buttons and produce the business cards. We strive to accommodate as many requests as we can but sometimes come up against tight deadlines and print restrictions with
vendors, especially those located in different countries. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Moving forward, I think it would be helpful to set up a phone call right after we send out the initial deadlines to go over the types of requests that we can expect and plan accordingly. I believe this will allow
us to work together more effectively and achieve your goals. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Please let me know if you have any questions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">All the best,<o:p></o:p></span></p>
<p class="MsoNormal">Natalie<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Joan Kerr <joankerr@fbsc.org><br>
<b>Date: </b>Tuesday, March 26, 2019 at 1:01 PM<br>
<b>To: </b>Jane Sexton <jane.sexton@icann.org>, "npoc-ec@icann.org" <npoc-ec@icann.org>, Joan Kerr <fbscster@gmail.com>, Adam Peake <adam.peake@icann.org>, Jean-Jacques Sahel <jean-jacques.sahel@icann.org>, Maryam Bakoshi <maryam.bakoshi@icann.org><br>
<b>Subject: </b>[Ext] Marketing Materials</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">Hello Jane,</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">I am writing this email on my own behalf as a volunteer </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">Thank you for printing the brochures and Constituency cards for Kobe Japan. They were very useful.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">In many discussion with Adam Peake, I was told that Comms provides support for printing materials and other services. However, to my great disappointment, two of NPOC's
submissions were rejected -the buttons & colour Constituency cards. It is important to note that the members of the NPOC ExCom spent precious time in designing and consulting to choose the right materials. The disappointment is not so much about not getting
the items, but the cavalier way in which it was handled. It's not good enough to say we can't do it. Instead, it would have been respectful to ask how can we support you in getting it done, which would communicate respect for time used to design the materials.
Communication is a two way process.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">The importance of Kobe was to launch the NPOC marketing strategy and to create excitement to encourage participation in the ICANN Policy Development Process, so the
materials were really important to do that. The importance of the buttons was to create excitement around events such as the Joint Session and Constituency Day, of course that did not happen. I am only mentioning this to avoid wasting volunteer precious time
in the design process.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">Might I suggest that in the future, it would be respectful to outline the criteria , not just the dates for submitting materials for printing but under what criteria
and that time allows for alternate submissions. I think its unfair to ask volunteers to design its own materials submit them and have them discarded with no follow up or options to achieve the goals of outreach & engagement.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">Please advise how NPOC and Comms can work together to get the requests done, to make this a two way and collaborative process.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Verdana",serif;color:black">Thanks, </span><o:p></o:p></p>
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<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Joan Kerr,</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Entrepreneur, Artist, Humanitarian</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">T: +1 (416) 907-0783</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Skype: joankerr_fbsc</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__fbsc.org&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=RP3UJrl_QzZG2AKJuJQPaUxOtUsbsrEo_ODg8wZtoS4&m=aFKoTfjXdsomZP0uxb94v7QnoJLQlYXQkXZ2bOeu6Ms&s=4HyZBTpP9htQaecFK_rYhq8OQzxm_GVW3rztQ7Gh_Xc&e=" target="_blank">fbsc.org
[fbsc.org]</a>, <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.joankerr.ca&d=DwMFaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=RP3UJrl_QzZG2AKJuJQPaUxOtUsbsrEo_ODg8wZtoS4&m=aFKoTfjXdsomZP0uxb94v7QnoJLQlYXQkXZ2bOeu6Ms&s=n0NVDAvYsxig8wJw6A6T5nQ1JO7bx8JRQNuQvtlBSzA&e=" target="_blank">
www.joankerr.ca [joankerr.ca]</a></span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Chair: Victory Garden Leadership Implementation Team</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Chair, Sustainable Agriculture, Global Humanitarian Technology Conference</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Chair: IEEE Smart Villages Project, Sustainable Agriculture Working Group</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Chair: ICANN Not for Profit Operational Concerns Constituency</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Recipient of the United Nations Civil Society Award (WSIS 2004)</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Recipient, Region of Durham Community Partnership Award</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Advisor, IEEE Humanitarian Initiatives Committee</span><o:p></o:p></p>
<p style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:7.5pt">Advisor, Climate Smart Agriculture Youth Network, (CSAYN) Global Coordination Unit</span><o:p></o:p></p>
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