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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Lisa,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Many thanks for the quick and thorough review and feedback. I like the idea of divvying up the questions; let's try to tackle that on the phone call if we manage
to find a time for Mon/Tues. I would still like to hear ICANN's take on those questions that aren't purely factual to see how the organisation assesses its implementation and to hear where perhaps they adjusted along the way or might think certain expectation
are unreasonable. But those questions are indeed possibly not for the SME and would target more the mgmt./executive level. I understand Susan had a very helpful conversation with Jamie and his team when she was out in LA; possibly there'd be a similar opportunity
to discuss the issue of strategic priority on the phone sometime soon with the relevant people, as a second step after the factual questions are answered.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have a preference for a written briefing with an oral presentation by the SME if that is feasible, like we've done in the past. Let's see what Carlton and
Volker think.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">All best<br>
Cathrin <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Lisa Phifer [mailto:lisa@corecom.com]
<br>
<b>Sent:</b> Thursday, March 01, 2018 8:02 PM<br>
<b>To:</b> BAUER-BULST Cathrin (HOME); rds-whois2-stratpriority@icann.org<br>
<b>Subject:</b> RE: [RDS-WHOIS2-StratPriority] Recommendation #1: Strategic Priority - answers to subgroup questions<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi Cathrin,
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thank you very much for kicking this off.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Reviewing the question list below, I suggest differentiating between questions the subgroup itself needs to answer (based on its reading
and research) and specific questions that you wish ICANN Org SMEs to answer.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I think many but not all of these questions are specific requests for further data not included in supplied materials. Some questions
are likely addressed in implementation reports and briefings already given. We need to pinpoint the questions which are, based on your initial materials review, gaps that you would like filled via SME briefings or interviews.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">For example, the question: "How have the updated complaints and other compliance procedures impacted the accuracy and functionality
of the WHOIS?" is a question that the subgroup must ultimately answer, based on data it gathers and evaluates. The RT is tasked with assessing the extent to which implementation of recommendations have had impacts. SMEs can answer specific questions such as
number and disposition of accuracy or availability complaints received over a given period, but it might be useful to talk through the kinds of answers you think would help the subgroup assess impact of recommendation #1.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">A subgroup call may be useful to talk through this list of questions, divvy reading of documents and/or questions among subgroup members,
and pinpoint the questions where further data or Q&A sessions could be most helpful. Once we have specific unaddressed questions, the right SMEs can be tasked with providing requested written or verbal briefings, as you think would be most effective.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I hope this is helpful –<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Best, Lisa<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> RDS-WHOIS2-StratPriority [<a href="mailto:rds-whois2-stratpriority-bounces@icann.org">mailto:rds-whois2-stratpriority-bounces@icann.org</a>]
<b>On Behalf Of </b><a href="mailto:Cathrin.BAUER-BULST@ec.europa.eu">Cathrin.BAUER-BULST@ec.europa.eu</a><br>
<b>Sent:</b> Thursday, March 1, 2018 11:18 AM<br>
<b>To:</b> <a href="mailto:rds-whois2-stratpriority@icann.org">rds-whois2-stratpriority@icann.org</a><br>
<b>Subject:</b> [RDS-WHOIS2-StratPriority] Recommendation #1: Strategic Priority - answers to subgroup questions<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US">Dear both,<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US">I am very late in answering these questions but here is a draft for your review and approval. The briefing questions are the ones we agreed in the first pass document. We will aim for a first
subgroup call on Mon/Tues next week.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US">Best regards<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US">Cathrin<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US">Subgroup Rec #1 on Strategic Priority</span></b><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Has your subgroup identified any needed briefings/resources?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><br>
<b><span style="color:blue">Yes. We would like a briefing to answer the following questions:
<br>
</span></b><span style="color:blue">Has ICANN Org made WHOIS a strategic priority from a
<u>formal</u> perspective, by putting into place the appropriate resources and procedures?</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How has WHOIS been implemented in staff incentivization including for the CEO?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How has WHOIS been integrated into the organizational objectives?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">What aspects of the WHOIS are serving as incentive[s] or part of the organizational objectives?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">Has the Board created a committee including the CEO that is responsible for the WHOIS and for key actions?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">Has ICANN Org issued public updates on progress against targets for all aspects of WHOIS?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How has the CEO complied with the instruction from the Board to oversee improvements to the contractual conditions relating to gTLD WHOIS data in the gTLD Registry and Registrar agreements?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l5 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How has the CEO complied with the instruction from the Board to create appropriate reporting of these improvements and to implement staff incentivisation?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:blue">Has ICANN Org made WHOIS a strategic priority from a
<u>substantive</u> perspective?</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">Has ICANN Org taken actions reflecting the strategic priority given to the WHOIS, beyond those specifically recommended by the WHOIS RT? If yes, how so?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How was this priority reflected in the transition from the AoC to the Bylaws?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">What defects in WHOIS contractual obligations were identified?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How have WHOIS obligations in contracts improved including in the 2013 Registrar Accreditation Agreement (RAA) and the base new gTLD Registry Agreement?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span lang="EN-US" style="font-size:10.0pt;font-family:Symbol;color:blue"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:blue">How have the updated complaints and other compliance procedures impacted the accuracy and functionality of the WHOIS?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:blue">Is there evidence to show that the definition as a strategic priority has had a positive impact on the WHOIS in view of the objectives that it serves?</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo8">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">How will your subgroup review/analyze relevant documentation? (for example, will you divide review between subgroup members)<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><br>
<span style="color:blue">Each member will review the documents to be analysed (largely web-based) and will draft comments and findings. The Subgroup will then meet/talk to integrate findings, at which point the drafting of the subgroup report could be divided
up.</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo10">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">How will you conduct investigation of identified objectives? (for example, will you need calls or conduct work via email)<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt">
<span lang="EN-US"><br>
<span style="color:blue">We will need one or more calls once answers to the briefing request and other relevant documents as identified in the first pass planning doc have been received and reviewed.</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt;text-indent:-18.0pt;mso-list:l3 level1 lfo12">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">How will you conduct relevant interviews (as appropriate)?<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:36.0pt">
<span lang="EN-US"><br>
<span style="color:blue">Not needed at this point; may be scheduled to follow up on the written briefing to be provided in response to the questions under 1</span>.<o:p></o:p></span></p>
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<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">How will your subgroup produce its summary of key findings?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><br>
<span style="color:blue">As above, we will meet (or teleconference) to put together our findings. Based on those, we will decide whether any additional recommendation(s) is/are required or whether further follow-up on Recommendation #1 should be called for.
Results of analysis and possible further recommendations will be compiled by one subgroup member and reviewed by the others prior to the April meeting in Brussels.</span><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
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