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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">To the Root Zone KSK community:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">We strive to continuously improve the delivery of the IANA Services to our customers and ensuring that we are providing the right level of engagement. This year, we have
contracted Echo Research, LLC, an independent research firm to run our 2019 customer survey. Echo Research is committed to protecting the confidentiality of all respondents, and in doing so will follow GDPR guidelines as detailed by EFAMRA, the European Research
Federation, written for market research members of ESOMAR world research,, and The Market Research Society (MRS).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">The survey only takes 5-10 minutes to complete. Results will be announced towards the end of this year. Please click here to participate:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif"> https://surveys.jibunu.com/EchoResearch_0001/index.aspx?L=2§ion=7<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">We understand some of you are participants of multiple Internet communities. If you have received an individual email to participate in our survey, or if you are subscribed
to other mailing lists where we are inviting customers to participate, we kindly ask that you only take the survey once.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">We appreciate your time and look forward to incorporating your feedback in our engagement activities.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">If you have any questions, please contact marilia.hirano@iana.org
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif">On behalf of the IANA team,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#595959">Kim Davies<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#595959">VP, IANA Services, ICANN<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Open Sans",sans-serif;color:#595959">President, Public Technical Identifiers (PTI)</span><o:p></o:p></p>
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