<html><body><span style="font-family:Verdana; color:#000000; font-size:10pt;"><div>Dear All,</div><div>Our ICANN staff has successfully expedited the contract with User Insight to conduct consumer trust research for our project. Many thanks to Olof Nordling and Denise Michel for stepping up to manage this challenge.</div><div><br></div><div>I will provide more details on our next conference call.</div><div><br></div><div>In the meantime, work on the Consumer Trust section of the report is in progress with help from other subteam members. Susan, Kim and Sarmad have all offered to work on this section. If I have overlooked anyone, please let me know.</div><div><br></div><div>Regards to all,</div><div>Lynn</div></span></body></html>