<html><body><span style="font-family:Verdana; color:#000000; font-size:10pt;"><div>Here is a Wikipedia link to the Capability Maturity Model originally developed by</div>
<div>Carnegie Mellon for software development.</div>
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<div>Believe this could be adapted and used for our purpose on the Whois RT.</div>
<div><A href="http://en.wikipedia.org/wiki/Capability_Maturity_Model">http://en.wikipedia.org/wiki/Capability_Maturity_Model</A></div>
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<div>Regards,</div>
<div>Lynn</div>
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