<html><body><span style="font-family:Verdana; color:#000000; font-size:10pt;"><div>Dear All,</div>
<div>I am forwarding below the preliminary questionnaire for the consumer trust survey, attached to this message.</div>
<div>(The User Insight team is okay with this being distributed on the Whois email list.)</div>
<div>I have copied Jonathan Yardley on this message as a courtesy.</div>
<div> </div>
<div>We are working with a tight deadline and we need feedback this weekend. I know this is a dedicated</div>
<div>team so appreciate your time in off business hours.</div>
<div> </div>
<div>In particular, please see the last section of questions. As the last part of the survey, we would like for the participants to</div>
<div>actually experience the Whois lookup. We need to decide on a website domain name to use for this purpose.</div>
<div>Does anyone have a suggestion for a well known global website we could use in the survey? My sense is that</div>
<div>Wikipedia would be recognized in Europe and North America but not sure if it would work everywhere.</div>
<div>But it would be neutral in the sense that it is not a trading or commercial website.</div>
<div> </div>
<div>Another question is which Whois lookup page should we use?</div>
<div>My thought is to use the InterNIC one because it covers all current registries. Here is the link for reference:</div>
<div><A href="http://www.internic.net/whois.html">http://www.internic.net/whois.html</A></div>
<div> </div>
<div>I am thinking that InterNIC is more "neutral" than trying to use the Whois page of one of the bigger registries or registrars.</div>
<div>Kathy and James - as representatives of the registry and registrar constituency, would especially appreciate your</div>
<div>suggestions on this point. Note that we would lose the point about domain ads being displayed if we decide to use InterNIC.</div>
<div> </div>
<div>The alternative would be to choose 3 WHOIS lookup pages. The survey would have each participant look at 2 of them and</div>
<div>the surveys would be distributed to obtain balanced results among those 3. I am just not sure how to pick 3.</div>
<div> </div>
<div>Please note that all the questions will be translated to the primary language for each country.</div>
<div>Also, there are some questions with specific examples that will be modified for appropriate examples in each country.</div>
<div>The English questions here are using U.S. examples.</div>
<div> </div>
<div>Sarmad, I will follow up with you separately on the point about non-Latin characters being unavailable in Whois lookups.</div>
<div> </div>
<div>Please come back to me with any other questions.</div>
<div>Best regards to all,</div>
<div>Lynn</div>
<div> </div>
<div> </div>
<BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 8px; FONT-FAMILY: verdana; COLOR: black; MARGIN-LEFT: 8px; FONT-SIZE: 10pt" id=replyBlockquote webmail="1">
<DIV id=wmQuoteWrapper>-------- Original Message --------<BR>Subject: Version 2<BR>From: Jonathan Yardley <<a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a>><BR>Date: Fri, September 23, 2011 2:32 pm<BR>To: <a href="mailto:lynn@goodsecurityconsulting.com">lynn@goodsecurityconsulting.com</a>, <a href="mailto:jmorgan@userinsight.com">jmorgan@userinsight.com</a>, Rachel<BR>Walsh <<a href="mailto:rwalsh@userinsight.com">rwalsh@userinsight.com</a>><BR><BR>Hi Lynn,<BR>Here is V2. Please socialize with your team. In particular we would like help with selecting a universal URL for people to search for the owner of.<BR>Thanks-JCY<BR><BR><BR>Jonathan Yardley<BR>Director, Project Management<BR><a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a><BR><BR>UserInsight<BR>T 770 391 1099 ext. 1401<BR>C 404 542 8594<BR>Ui Blog | @UserInsight | AIM: jonyard<BR><BR>An Inc. 5000 Fastest Growing Company - 2008, 2009 & 2010<BR><BR></DIV></BLOCKQUOTE></span></body></html>