<html><body bgcolor="#FFFFFF"><div>Makes sense to me. </div><div><br></div><div>In that regard I agree with your interNiC suggestion. </div><div><br></div><div>Kim<br><br>Please excuse my typos! This is sent from my iPhone. </div><div><br>On 2011-09-24, at 22:43, <<a href="mailto:lynn@goodsecurityconsulting.com">lynn@goodsecurityconsulting.com</a>> wrote:<br><br></div><div><span></span></div><blockquote type="cite"><div><span style="font-family:Verdana; color:#000000; font-size:10pt;"><div>Thanks Kim,</div><div>We missed you in L.A. but understand.</div><div>Your suggestion of the United Nations or Red Cross are great!</div><div>Thanks for your time and thought in reviewing.</div><div><br></div><div>I am taking this feedback and Sharon's comments back to User Insight for</div><div>further consultation.</div><div><br></div><div>If anyone else has further comments or suggestions, please let me know tomorrow.</div><div><br></div><div>The predicament we have about which Whois page or site to use is that in the</div><div>qualitative interviews, it was clear that there is a very low awareness that there</div><div>is any kind of look-up or directory service for domain name owners. And the name</div><div>"Whois" is certainly not well known. We can expect that almost all the online survey recipients</div><div>will not be familiar with the term "Whois".</div><div><br></div><div>Just my impression was that the in person interviews showed that when people were</div><div>asked to research a website, they used several different methods and did not always</div><div>find a Whois page.</div><div><br></div><div>In this next step of research, the challenge is that this will be an online survey and</div><div>people have to have pretty specific direction and choices. So we do want them to "find"</div><div>a Whois page.</div><div><br></div><div>Best regards,</div><div>Lynn</div><div><br></div>
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-------- Original Message --------<br>
Subject: Re: [Rt4-whois] Requesting team feedback on questionnaire for<br>
consumer trust survey<br>
From: <a href="mailto:kim@vonarx.ca"><a href="mailto:kim@vonarx.ca">kim@vonarx.ca</a></a><br>
Date: Sat, September 24, 2011 9:51 pm<br>
To: <a href="mailto:lynn@goodsecurityconsulting.com"><a href="mailto:lynn@goodsecurityconsulting.com">lynn@goodsecurityconsulting.com</a></a><br>
Cc: <a href="mailto:rt4-whois@icann.org"><a href="mailto:rt4-whois@icann.org">rt4-whois@icann.org</a></a>, "Jonathan Yardley" <<a href="mailto:jyardley@userinsight.com"><a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a></a>><br>
<br>
Dear Lynn et al:<br>
<br>
Thank you very much for all the hard work.<br>
<br>
I think the questionnaire is very good. I was quite impressed by the<br>
simplicity and insight it conveyed.<br>
<br>
With respect to the WHOIS service they should be using, I suggest that<br>
should be open, i.e, the user should try to find one for themselves. <br>
Having said that, I am not sure how much or what kind of beneficial data<br>
that would add, but I think it may be a point worth raising.<br>
<br>
With respect to the Internet site, I would suggest we go with the United<br>
Nations website. I believe that all countries should be aware of the UN. <br>
Alternatively, how about the Red Cross?<br>
<br>
Finally, with respect to the questions themselves. I think that there<br>
should be something more in there with respect to concerns and or<br>
questions those participants may have about the WHOIS service. Indeed,<br>
there should be section for someone to does have domain name to look up<br>
his/her own information and seeing what is out there about him/her and<br>
then to have some information on what his/her thoughts are about that.<br>
<br>
I believe the structure of the questions if well thought out and flows<br>
quite nicely.<br>
<br>
All in all, I believe this is well done. Thanks again for the hard work. <br>
I am very sorry that I did not make it to the LA meeting, but things are<br>
crazy on my end here on the personal front and I am really barely keeping<br>
my head above water.<br>
<br>
All the best,<br>
<br>
Kim<br>
<br>
<br>
> <html><body><span style="font-family:Verdana; color:#000000;<br>
> font-size:10pt;"><div>Dear All,</div><br>
> <div>I am forwarding below the preliminary questionnaire for the consumer<br>
> trust survey, attached to this message.</div><br>
> <div>(The User Insight team is okay with this being distributed on the<br>
> Whois email list.)</div><br>
> <div>I have copied Jonathan Yardley on this message as a courtesy.</div><br>
> <div>&nbsp;</div><br>
> <div>We are working with a tight deadline and we need feedback this<br>
> weekend.&nbsp; I know this is a dedicated</div><br>
> <div>team so appreciate your time in off business hours.</div><br>
> <div>&nbsp;</div><br>
> <div>In particular, please see the last section of<br>
> questions.&nbsp;&nbsp;As the last part of the survey,&nbsp;we would like<br>
> for the participants to</div><br>
> <div>actually experience the Whois lookup.&nbsp; We need&nbsp;to decide<br>
> on&nbsp;a website domain name to use for this purpose.</div><br>
> <div>Does anyone have a suggestion for a well known global website we<br>
> could use in the survey?&nbsp; My sense is that</div><br>
> <div>Wikipedia would be recognized in Europe and North America but not<br>
> sure if it would work everywhere.</div><br>
> <div>But it would be neutral in the sense that it is not a trading or<br>
> commercial website.</div><br>
> <div>&nbsp;</div><br>
> <div>Another question is which Whois lookup page should we use?</div><br>
> <div>My thought is to use the InterNIC one because it covers all current<br>
> registries.&nbsp; Here is the link for reference:</div><br>
> <div><a><br>
> href="<a href="http://www.internic.net/whois.html">http://www.internic.net/whois.html</a>"><a href="http://www.internic.net/whois.html</div>">http://www.internic.net/whois.html</div></a><br>
> <div>&nbsp;</div><br>
> <div>I am thinking&nbsp;that InterNIC&nbsp;is more "neutral" than trying<br>
> to use the&nbsp;Whois page of&nbsp;one of the bigger registries or<br>
> registrars.</div><br>
> <div>Kathy and James - as representatives of the registry and registrar<br>
> constituency, would especially appreciate your</div><br>
> <div>suggestions on this point.&nbsp; Note that we would lose the point<br>
> about domain ads being displayed if we decide to use InterNIC.</div><br>
> <div>&nbsp;</div><br>
> <div>The alternative would be to choose 3 WHOIS lookup pages.&nbsp; The<br>
> survey would have each participant look at 2 of them and</div><br>
> <div>the surveys would be distributed to obtain balanced results among<br>
> those 3.&nbsp; I am just not sure how to pick 3.</div><br>
> <div>&nbsp;</div><br>
> <div>Please note that all the questions will be translated to the primary<br>
> language for each country.</div><br>
> <div>Also, there are some questions with specific examples that will be<br>
> modified for appropriate examples in each country.</div><br>
> <div>The English questions here are using U.S. examples.</div><br>
> <div>&nbsp;</div><br>
> <div>Sarmad, I will follow up with you separately on the point about<br>
> non-Latin characters being unavailable in Whois lookups.</div><br>
> <div>&nbsp;</div><br>
> <div>Please come back to me with any other questions.</div><br>
> <div>Best regards to all,</div><br>
> <div>Lynn</div><br>
> <div>&nbsp;</div><br>
> <div>&nbsp;</div><br>
> <BLOCKQUOTE style="BORDER-LEFT: blue 2px solid; PADDING-LEFT: 8px;<br>
> FONT-FAMILY: verdana; COLOR: black; MARGIN-LEFT: 8px; FONT-SIZE: 10pt"<br>
> id=replyBlockquote webmail="1"><br>
> <DIV id=wmQuoteWrapper>-------- Original Message --------<BR>Subject:<br>
> Version 2<BR>From: Jonathan Yardley &lt;</a><a><br>
> href="<a href="mailto:jyardley@userinsight.com">mailto:jyardley@userinsight.com</a>"><a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a>&gt;<BR>Date:<br>
> Fri, September 23, 2011 2:32 pm<BR>To: </a><a><br>
> href="<a href="mailto:lynn@goodsecurityconsulting.com">mailto:lynn@goodsecurityconsulting.com</a>"><a href="mailto:lynn@goodsecurityconsulting.com">lynn@goodsecurityconsulting.com</a>,<br>
> </a><a href="mailto:jmorgan@userinsight.com"><a href="mailto:jmorgan@userinsight.com">jmorgan@userinsight.com</a></a>,<br>
> Rachel<BR>Walsh &lt;<a><br>
> href="</a><a href="mailto:rwalsh@userinsight.com"><a href="mailto:rwalsh@userinsight.com">mailto:rwalsh@userinsight.com</a></a>"><a href="mailto:rwalsh@userinsight.com"><a href="mailto:rwalsh@userinsight.com">rwalsh@userinsight.com</a></a>&gt;<BR><BR>Hi<br>
> Lynn,<BR>Here is V2. Please socialize with your team. In particular we<br>
> would like help with selecting a universal URL for people to search for<br>
> the owner of.<BR>Thanks-JCY<BR><BR><BR>Jonathan Yardley<BR>Director,<br>
> Project Management<BR><a><br>
> href="</a><a href="mailto:jyardley@userinsight.com"><a href="mailto:jyardley@userinsight.com">mailto:jyardley@userinsight.com</a></a>"><a href="mailto:jyardley@userinsight.com"><a href="mailto:jyardley@userinsight.com">jyardley@userinsight.com</a></a><BR><BR>UserInsight<BR>T<br>
> 770 391 1099 ext. 1401<BR>C 404 542 8594<BR>Ui Blog | @UserInsight | AIM:<br>
> jonyard<BR><BR>An Inc. 5000 Fastest Growing Company - 2008, 2009 &amp;<br>
> 2010<BR><BR></DIV></BLOCKQUOTE></span></body></html>_______________________________________________<br>
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><br>
<br>
<br>
<br><br><br><br><br></div>
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