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<title>NORC REPORT COVER</title>
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I reviewed the NORC study again it was a good refresher. In my mind we have at least two choices in wording on the rec. as the comments indicated we do not use the same terminology in the recommendation as the study did. </div>
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Current language </div>
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<p style="font-size: 12pt; font-weight: 700; "><span style="font-size: 12pt; font-family: Calibri; ">ICANN should take appropriate measures to reduce the number of
<font class="Apple-style-span" color="#ff0000">unreachable </font>WHOIS registrations (as defined by the NORC Data Accuracy Study, 2009/10) by 50% within 12 months and by 50% again over the following 12 months. </span></p>
<p style="font-size: 12pt; font-weight: 700; "><span style="font-size: 12pt; font-family: Calibri; "><br>
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<p><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; ">ICANN should take appropriate measures to reduce the number of</span><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; "> </span><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; "><font class="Apple-style-span" color="#ff0000">undeliverable
(also mentions unreliable) </font></span><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; ">WHOIS registrations (as defined by the NORC Data Accuracy Study, 2009/10) by 50% within 12 months and by 50% again over the following 12 months</span></p>
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</span></p>
<p><span class="Apple-style-span" style="font-size: 16px; ">I think it would be abundantly clear if we used the term substantial failure in the recommendation </span></p>
<p><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; ">ICANN should take appropriate measures to reduce the number of</span><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; "> </span><span class="Apple-style-span" style="font-size: 16px; font-weight: bold; ">WHOIS
registrations with a <font class="Apple-style-span" color="#ff0000">substantial failure
</font>(as defined by the NORC Data Accuracy Study, 2009/10) by 50% within 12 months and by 50% again over the following 12 months</span></p>
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<p>Page 3 of the study outlines Accuracy Groups </p>
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Margin of error (4)
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">No failure </span>
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Met all three criteria fully - deliverable address, name linked to address, and registrant confirmed ownership and correctness of all details during interview
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<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">353 </span></p>
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">23,117,442 </span>
</p>
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">22.8% </span></p>
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</div>
</div>
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">1.4%</span></p>
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<td rowspan="2" colspan="1" style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Minimal failure </span>
</p>
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<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">All criteria met but minor fault noted by registrant during interview
</span></p>
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<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">17 </span></p>
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</div>
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<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">1,101,176 </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
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<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">1.1%</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">0.2%</span></p>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
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<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Name unable to be linked to address, but able to locate registrant and confirm ownership
</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">312 </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">23,024,007 </span>
</p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">22.7% </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">2.2%</span></p>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Limited failure </span>
</p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Deliverable address, name linked and/or located, but unable to interview registrant to obtain confirmation.
</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">365 </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">24,893,476 </span>
</p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">24.6% </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">1.7%</span></p>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td rowspan="2" colspan="1" style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Substantial failure
</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Undeliverable address and/or unlinkable name, however registrant located. Unable to interview registrant to obtain confirmation.
</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">109 </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">7,202,472 </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">7.1%</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">0.9%</span></p>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Deliverable address, but unable to link or even locate the registrant, removing any chance of interview.
</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">177 </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">13,949,721 </span>
</p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">13.8% </span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">2.2%</span></p>
</div>
</div>
</div>
</td>
</tr>
<tr>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Full failure </span>
</p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
<div class="section">
<div class="layoutArea">
<div class="column">
<p><span style="font-size: 9.000000pt; font-family: 'ArialMT'">Failed on all criteria - undeliverable address and unlinkable, missing, or patently false name, unable to locate to interview
</span></p>
</div>
</div>
</div>
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
</tr>
<tr>
<td rowspan="1" colspan="2" style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
<td style="border-style: solid; border-top-width: 0.480000pt; border-top-color: rgb(0.000000%, 0.000000%, 0.000000%); border-right-width: 0.480000pt; border-right-color: rgb(0.000000%, 0.000000%, 0.000000%); border-bottom-width: 0.480000pt; border-bottom-color: rgb(0.000000%, 0.000000%, 0.000000%); border-left-width: 0.480000pt; border-left-color: rgb(0.000000%, 0.000000%, 0.000000%)">
</td>
</tr>
</tbody>
</table>
</p>
<p>Susan Kawaguchi</p>
</li></ol>
</div>
<div style="font-size: 14px; color: rgb(0, 0, 0); ">
<div style="font-size: 14px; font-family: Calibri, sans-serif; "><font class="Apple-style-span" color="rgb(0, 0, 0)"><font class="Apple-style-span" face="Calibri">Domain Name Manager</font></font></div>
<div style="font-size: 14px; font-family: Calibri, sans-serif; "><font class="Apple-style-span" color="rgb(0, 0, 0)"><font class="Apple-style-span" face="Calibri">Facebook Legal Dept.</font></font></div>
<div style="font-family: Calibri, sans-serif; font-size: 14px; "><font class="Apple-style-span" face="Consolas"><br>
</font></div>
<div style="font-family: Calibri, sans-serif; ">
<p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; ">
<span style="font-size: 10.5pt; font-family: Consolas; ">Phone - 650 485-6064</span></p>
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