[Ssr2-review] AC Room Connectivity - SSR2 Review Team - Meeting #33 | 14:00 UTC | Tuesday, 24 October 2017

Mon Oct 23 22:49:37 UTC 2017

Hello SSR2 Review Team -

Good day. Just touching base regarding connectivity for our next SSR2 Review Team - Meeting #33 | 14:00 UTC  | Tuesday, 24 October 2017.  In light of the audio/connection issues experienced on SSR2 Plenary calls recently, below are some suggested solutions...

*       Connect to the Adobe Room early - (https://participate.icann.org/ssrreview) 20-30 minutes before the scheduled call, the Adobe Connect room will be open and I will be available to assist you -  in addition we can resolve any microphone/static/connection issues ahead of time - including connecting with international operators if need be.  The goal is to have all connection concerns resolved by the top of the hour for the benefit of the team.
*       Feel free to Skype me either before, during or after the call - my skype address is yvette.guigneaux.icann - this way I can respond to you almost immediately for whatever you may need.

*       Allow the AC Room to dial out to you when you sign in - this audio method is connected to the sound bridge in the AC Room and therefore tends to remain more consistent throughout the call. Please see slide attached for visual tutorial.

*       Please (if possible) avoid using Adobe Room speakers - the audio is not reliable, tends to create an echo and cuts out without warning - thus your comments and questions are incomplete or may be not heard for the record.

  *   Be located (if possible) in an area that has proper broadband connection and is quiet - thus creating a strong signal connection, making it possible to see and hear in the Adobe Connect Room.

*       Please make sure you have the newest Flash Player and the latest Adobe Connect Add-Ins installed - please do at least 24 hours prior to the call to insure all has time to sync properly.  Go to http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

?  Install the newest Flash Player, install Adobe Connect Add-in and perform the test. You should get something like this:

[cid:image003.jpg at 01D34C16.8709BC30]

More screenshots below for Add-Ins...

  *   Upon entering a meeting room, you will be prompted to install the Add-in with a Flash dialog box.
[cid:image004.png at 01D34C15.8F935CE0]

  *   Hit Yes to install, and your meeting should launch automatically once the installation is complete.
     *   You may see a bar populate near the top of your browser, asking you to Allow or Deny participate.icann.org to use Flash. If so, hit Allow.
  *   To verify that you are now on the correct, updated version, go to the Help menu at the top right of a meeting room, and select About Adobe Connect.
[cid:image005.png at 01D34C15.8F935CE0]

     *   Your Adobe Connect Add-in Version should be either MAC 11.9.980.387 or WIN 11.9.980.387, depending on if you are on a Mac or Windows machine

*       [cid:image006.png at 01D34C15.8F935CE0]

As your SSR2 Review Team Secretariat, I am determined to create an atmosphere where you can clearly participate in the Adobe Connect Room.  Thank you everyone and I look forward to seeing you all on our upcoming call.

Kind Regards,
Yvette Guigneaux
(MSSI) Multistakeholder Strategy & Strategic Initiatives
Projects & Operations Assistant.

ICANN - Internet Corporation for Assigned Names and Numbers
Email:  yvette.guigneaux at icann.org
Cell:  +1-310-460-8432
Skype:  yvette.guigneaux.icann
www.icann.org<http://www.icann.org/>

[cid:image001.png at 01D34326.60C55640]

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