[Ssr2-review] Adobe Connect issues

[MSSI Secretariat]

Dear SSR2 Review Team,

Thank you, Scott, for email regarding audio issues on SSR2 calls.  A ticket was submitted to our Tech Support team inquiring about the announcement, “the host has left the meeting”, when a dial out is requested while a call is in session.  Following is a summary of their response;

“Unfortunately, that is not a setting we can control within (audio vendor X). The calls in which operators are assisting and no announcement is made would be taking place on (different audio vendors Y or Z) - both of which we are attempting to minimize usage of based on cost and need. I know things come up in the moment which complicates things, but my best recommendation would be to make use of the operator assistance prior to the call being underway.”

With that being said, as I mentioned in the plenary call today, it is highly recommended to use the self-dial out feature offered in Adobe Connect when you join.  People who dial in generally do not have audio issues.  If anyone requires a dial out, I am happy to provide that service.  Please advise before the call starts to avoid delaying and/or interrupting the call.

With kind regards,
Brenda
---
Brenda Brewer, Projects & Operations Assistant
Multistakeholder Strategy & Strategic Initiatives (MSSI)
Internet Corporation for Assigned Names and Numbers (ICANN)
Skype:  brenda.brewer.icann


From: Scott McCormick <smccormick at hackerone.com>
Date: Thursday, November 15, 2018 at 1:04 PM
To: MSSI Secretariat <mssi-secretariat at icann.org>, SSR2 RT <ssr2-review at icann.org>
Subject: [Ext] Adobe Connect issues

Hi Staff,
As we seem to spend a lot of time dealing with adobe connect technical issues...  I've recently brought up with GNSO staff about these issues and announcements during our calls.  We don't have these issues on GNSO or Business Constituency calls.  They said something is not set up right, we should not be having these issues and to have you raise this up with the help desk to have it fixed.  Can you please escalate our issues and give updates on status?

Thank you,
-Scott
Scott McCormick
Security Compliance Manager
mobile 443.691.2013
smccormick at hackerone.com<mailto:smccormick at hackerone.com>
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