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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">And if anyone wants any further details on this I happen to also sit on the CSC =)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">-James<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> ssr2-review-bounces@icann.org [mailto:ssr2-review-bounces@icann.org]
<b>On Behalf Of </b>Karen Mulberry<br>
<b>Sent:</b> 16 June 2017 14:46<br>
<b>To:</b> SSR2 Review Team Email List <ssr2-review@icann.org><br>
<b>Subject:</b> [Ssr2-review] FW: CSC Report performance PTI May 2017<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black">Dear SSR2-RT Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black">This report was just released by PTIs Customer Standing Committee and I wanted to bring it to your attention, in particular as the subroup on IANA begins its work.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black">Karen Mulberry</span></i><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black">Multistakeholder Strategy and Strategic Initiatives (MSSI)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black">ICANN<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Dear Community Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI) over May 2017. You will see that the CSC has concluded that, overall,
PTI’s performance in May 2017 was “Satisfactory”, in that they met the agreed service agreement for 98.6 % of the defined metrics. The two, missed service level are subject to a CSC recommendation. In summary: on the evidence to date, the CSC has not identified
a persistent problem and no further action is needed. The CSC was informed that PTI has not received a complaint in May 2017.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The May 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_performance_csc-2Dreports_2017045&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=YtqHNL8M0S8VJEp7A9gjN2Xseb6cmOcaAbN7IldcmDI&s=oFrCPMLa_AOttlxB-DaKWj5BD4KC3TP4jDtuivWB5wY&e=">https://www.iana.org/performance/csc-reports/201705[iana.org]</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">In addition to its review of the PTI report, the CSC has reviewed the PTI survey to its customers (formerly known as the IANA survey) and together with PTI looked at ways to increase the level of feed-back from its customers
in the naming community. The processes to the change the agreed Service Level Expectations were further discussed as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The CSC has regular meetings: Every month at or around the 15<sup>th</sup>. The CSC report on the PTI performance is send out shortly after each meeting. If you would like to be informed of upcoming meetings or receive
CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">The CSC was formed effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Kind regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Byron Holland <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Chair CSC<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"> <o:p></o:p></span></p>
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