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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Dear Russ and Kerry-Ann,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Please see below for answers to questions from the ICANN SSR workstream. The complete list of questions and answers can be viewed here:
<a href="https://docs.google.com/document/d/14eJwDGP-LvS9ltTmZoh1i19Fi0_pB2nJ4JYMsS7lsco/edit?usp=sharing">
https://docs.google.com/document/d/14eJwDGP-LvS9ltTmZoh1i19Fi0_pB2nJ4JYMsS7lsco/edit?usp=sharing</a>.
</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><br>
<b>Review Team volunteers: <span style="background:yellow;mso-highlight:yellow">Russ, Kerry-Ann</span></b><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Workstream: ICANN SSR </span>
</b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Topic: Perform an assessment of internal security, stability and resiliency of ICANN's operation processes and services.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Subtopic: Compliance </span>
</b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Q: </span><span style="font-size:11.0pt">Previous answer provided by ICANN org “<i>Contractual Compliance has a standard Approach and Process (https://www.icann.org/resources/pages/approach-processes-2012-02-25-en)
that applies across the registrar, registry and audit program. Contractual Compliance monitors complaints to identify patterns and systemic issues of noncompliance within and across the complaint types and the contracted parties. This effort is useful in identifying
trends of issues and most importantly in identifying opportunities to conduct outreach or additional proactive monitoring.</i><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">For example, based on trends identified by Contractual Compliance (including review of WHOIS inaccuracy complaints submitted by the public and generated as a result of the WHOIS ARS), Contractual Compliance
launched a WHOIS Inquiry effort in 2016 that focused on registrars in China and Korea. These inquiries focused on issues with the 2013 RAA WHOIS Accuracy Specification Program (WAPS) requirements. These efforts continued for registrars in China, United States
and other regions. Please refer to the annual update published at this link: https://www.icann.org/en/system/files/files/annual-2016-31jan17-en.pdf . Outreach efforts are ongoing; please refer to Outreach page (https://www.icann.org/resources/compliance-reporting-performance)
for more information.” </span></i><span style="font-size:11.0pt"> What are the other regions referred to in the answer?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">A: Please refer to the published compliance reports (https://www.icann.org/resources/pages/compliance-reports-2018) and the Outreach page (<a href="https://www.icann.org/resources/compliance/outreach)">https://www.icann.org/resources/compliance/outreach)</a>
for a complete list of the different activities across different years. To list a few in 2018, compliance conducted outreach in APAC region (China, Korea), EMEA (Germany and Turkey), NA and Africa.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Q: Can you report on your methodology for the ICANN Contractual Compliance Performance Reports? Is there documentation with version control, is there a permanent link?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">A: To learn more about the Contractual Compliance reports description and definition, please refer to this link
<a href="https://features.icann.org/compliance/dashboard/archives#definition">https://features.icann.org/compliance/dashboard/archives#definition</a>). Once the performance reports are published for a particular time period (i.e., monthly, quarterly or annually),
they are not changed and have permanent links on the webpage at <a href="https://features.icann.org/compliance/dashboard/report-list">
https://features.icann.org/compliance/dashboard/report-list</a>. There are a limited number of reports that are published on a rolling basis and for which past data is removed from the website. These include the reports listed under the rolling 13-month header
at <a href="https://features.icann.org/compliance">https://features.icann.org/compliance</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Q: How are indicators chosen, and how do you account for regional differences (e.g. number of registries in different regions)? Is there documentation with version control, is there a permanent link?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">A: Contractual Compliance reporting of metrics and participation in outreach activities with contracted parties are determined based on the community concerns, systemic issues and volume of complaints, and
at times, based on contract and/or policy changes and implementations. The regional metrics generated by ICANN Contractual Compliance refers to the ICANN regions. See prior response regarding version control and links.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Q: Is there a compliance function in GDD?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><br>
A: No, there is no compliance function in ICANN’s Global Domains Division.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Q: For example, is there contractual enforcement if access to data is denied?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">A: ICANN’s Global Domains Division, as well as other ICANN departments, may refer matters implicating contractual obligations to the ICANN Contractual Compliance team for review and follow up with the ICANN
contracted parties, as needed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">-- </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:#595959">Jennifer Bryce</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#595959">Senior Reviews Coordinator </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#595959">Internet Corporation for Assigned Names and Numbers (ICANN)</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#595959">Email: jennifer.bryce@icann.org</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#595959">Skype: jennifer.bryce.icann</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#595959">www.icann.org</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
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