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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Hi Judith,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>I’ve reached out to the Meetings Technical Services team to assist with this request. Please allow a few days for response.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Regards,<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:14.5pt;color:#7F7F7F'>Mark Segall</span><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;color:gray'>Director, Community Collaboration Services<br></span><span style='font-size:11.0pt;color:black'><a href="http://www.icann.org/">ICANN</a> </span><span style='font-size:11.5pt;color:gray'>|</span><span style='font-size:11.0pt;color:black'> </span><span style='font-size:11.0pt;color:gray'>(o) 310.578.8680 | (m) 310.699.4574</span><span style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='color:black'>From: </span></b><span style='color:black'><ttf-bounces@atlarge-lists.icann.org> on behalf of Judith Hellerstein <judith@jhellerstein.com><br><b>Organization: </b>Hellerstein & Associates<br><b>Reply-To: </b>"judith@jhellerstein.com" <judith@jhellerstein.com><br><b>Date: </b>Monday, June 5, 2017 at 9:10 AM<br><b>To: </b>"ttf@atlarge-lists.icann.org" <ttf@atlarge-lists.icann.org><br><b>Subject: </b>Re: [technology taskforce] ConnectSolutions Contract (w/ SLA)<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><o:p> </o:p></span></p></div><p>HI Mark,<o:p></o:p></p><p>Thanks. Can you report on the success actions related to what was posted. Have tickets been opened and what was the resolution<o:p></o:p></p><p>Best,<o:p></o:p></p><p>Judith<o:p></o:p></p><pre>_________________________________________________________________________<o:p></o:p></pre><pre>Judith Hellerstein, Founder & CEO<o:p></o:p></pre><pre>Hellerstein & Associates<o:p></o:p></pre><pre>3001 Veazey Terrace NW, Washington DC 20008<o:p></o:p></pre><pre>Phone: (202) 362-5139 Skype ID: judithhellerstein<o:p></o:p></pre><pre>Mobile/Whats app: +1202-333-6517<o:p></o:p></pre><pre>E-mail: <a href="mailto:Judith@jhellerstein.com">Judith@jhellerstein.com</a> Website: <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.jhellerstein.com&d=DwMDaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=hHmfPMLlwHNE6puLmGyZyomr-YutPxH4yrHalOULfck&m=75ZMDH9XCxnVf2YfzbijKA3NzCaEWRFWj5e8nP-DLmc&s=G_MzUq4YMNzcpaUXSO0au-8nXVN5sPE_85SMiLIUbsk&e=">www.jhellerstein.com[jhellerstein.com]</a><o:p></o:p></pre><pre>Linked In: <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.linkedin.com_in_jhellerstein_&d=DwMDaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=hHmfPMLlwHNE6puLmGyZyomr-YutPxH4yrHalOULfck&m=75ZMDH9XCxnVf2YfzbijKA3NzCaEWRFWj5e8nP-DLmc&s=4M8HIygLHg7wTwqkiF9DcalVLlGK2cjCxZ2oKkKIGC4&e=">www.linkedin.com/in/jhellerstein/[linkedin.com]</a><o:p></o:p></pre><pre>Opening Telecom & Technology Opportunities Worldwide<o:p></o:p></pre><pre><o:p> </o:p></pre><div><p class=MsoNormal>On 6/5/2017 12:07 PM, Mark Segall wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>All,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Per today’s call, please see the attached extract of our contract with Connect Solutions (our vendor for Adobe Connect). It includes the sections for SLA and Termination.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial",sans-serif'>Regards,</span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:11.5pt;font-family:"Arial",sans-serif;color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.5pt;color:#7F7F7F'>Mark Segall</span><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:11.0pt;color:gray'>Director, Community Collaboration Services<br></span><span style='font-size:11.0pt;color:black'><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.icann.org_&d=DwMDaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=hHmfPMLlwHNE6puLmGyZyomr-YutPxH4yrHalOULfck&m=75ZMDH9XCxnVf2YfzbijKA3NzCaEWRFWj5e8nP-DLmc&s=sKncfUjS6PwNwLdWf38B-H9sZwExG9YTcWmPEAt3BnQ&e=">ICANN[icann.org]</a> </span><span style='font-size:11.5pt;color:gray'>|</span><span style='font-size:11.0pt;color:black'> </span><span style='font-size:11.0pt;color:gray'>(o) 310.578.8680 | (m) 310.699.4574</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><br><br><br><o:p></o:p></span></p><pre>_______________________________________________<o:p></o:p></pre><pre>ttf mailing list<o:p></o:p></pre><pre><a href="mailto:ttf@atlarge-lists.icann.org">ttf@atlarge-lists.icann.org</a><o:p></o:p></pre><pre><a href="https://mm.icann.org/mailman/listinfo/ttf">https://mm.icann.org/mailman/listinfo/ttf</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-family:"Times New Roman",serif'><br><br><o:p></o:p></span></p></div></body></html>