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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Dear Eggert,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">This is Mohammed Elsir from Zain, the first mobile operator in Sudan. Actually our mobile network sends the correct time zone which is GMT+2 as seen in below
trace.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="1230" height="428" id="_x0000_i1035" src="cid:image015.png@01D353DB.A197A6D0"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The thing is that some devices such as most of feature/legacy/old phones accept the sent time zone and change time correctly. But some Android device such as
Samsung, Huawei, Lenovo and part of HTC reject the provided time zone and display the time zone based on lookup table inside the handset. Below is an example from Lenovo P2.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img width="556" height="759" id="Picture_x0020_1" src="cid:image016.png@01D353DB.A197A6D0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Some Handset manufactures such as apple sent messages over the internet asking for handset restart to get the new time zone. Below is an examples.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="425" height="473" id="Picture_x0020_2" src="cid:image003.png@01D353DD.1DA00320"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I do appreciate your kind support to contact Android handset manufactures such as Samsung, Huawei and Lenovo asking them about<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Why their handsets reject the network provided time zone.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><![if !supportLists]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">How can they solve this issue?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Should you need further discussion I am available on Skype @ mohammed_elsir_64 or WhatsApp @ +249912311500. Just let me know the appropriate time for you to discuss
further.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks in advance for your kind support.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Bradley Hand ITC";color:#538135">Best Regards,<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:#538135">Mohammed Elsir<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.0pt;color:#538135">M.Sc., PMP</span></b><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#538135">,ITIL-SO</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ahmed Ali Ahmed Ali
<br>
<b>Sent:</b> Wednesday, November 01, 2017 8:18 PM<br>
<b>To:</b> Ahmed Ibrahim Ahmed Abdelkareem <Ahmed.AbdElkareem@sd.zain.com>; Mohammed Elsir Osman Alebeid <Mohammed.ElsirOsman@sd.zain.com>; Mugahed Bakri Mohammed Alhag <Mugahed.Bakri@sd.zain.com><br>
<b>Cc:</b> Faisal El Muftah <Faisal.Nourelhuda@sd.zain.com>; Nizar Musa <Nizar.Musa@sd.zain.com>; Ali Boosh <Ali.Boosh@sd.zain.com>; Badr Eldin Abdalla Mohamed Nour <Badr.Nour@sd.zain.com><br>
<b>Subject:</b> Fwd: [tz] [IANA #985615] Sudan Time Zone change<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dears,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
</div>
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<p class="MsoNormal">Please check the below feedback from IANA<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:7.0pt;color:#575757">Sent from Samsung Mobile<o:p></o:p></span></p>
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</div>
<div>
<p class="MsoNormal">-------- Original message --------<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">From: <a href="mailto:ahmed.atyya@ntc.gov.sd">ahmed.atyya@ntc.gov.sd</a>
<o:p></o:p></p>
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<div>
<p class="MsoNormal">Date:11/01/2017 20:19 (GMT+03:00) <o:p></o:p></p>
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<div>
<p class="MsoNormal">To: Faisal El Muftah , Ahmed Ali Ahmed Ali , Regulatory , Hiba Abbas Yousif Eltigani , Mohamed Gaafar Ibrahim Bashir Corporate Services - MTN - Sudan , Nafisa Mahmoud Karamalla Corporate Services - MTN - Sudan , Mohammed Abdelraheem Abdelmagid
Elkhalifa , Munir Taha Elkabashi Hassan Elfaki <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Cc: abdelhafiz , Afaf Nijomi , yahia , mohamed elhaj <o:p></o:p></p>
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<div>
<p class="MsoNormal">Subject: Fwd: [tz] [IANA #985615] Sudan Time Zone change <o:p>
</o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt">Dears<br>
<br>
Please find below email from IANA <br>
<br>
for your kind revision to find the way out;<br>
<br>
we will also discuss the proposal of Sudan Embassy <br>
<br>
regards<br>
<br>
Ahmed Atyya<br>
<br>
<br>
<br>
----- Forwarded Message -----<br>
From: "Paul Eggert" <<a href="mailto:eggert@cs.ucla.edu">eggert@cs.ucla.edu</a>><br>
To: "ahmed atyya" <<a href="mailto:ahmed.atyya@ntc.gov.sd">ahmed.atyya@ntc.gov.sd</a>><br>
Cc: "yahia" <<a href="mailto:yahia@ntc.gov.sd">yahia@ntc.gov.sd</a>>, "Matt Johnson" <<a href="mailto:mj1856@hotmail.com">mj1856@hotmail.com</a>>, "Time Zone Mailing List" <<a href="mailto:tz@iana.org">tz@iana.org</a>>, "itisalat" <<a href="mailto:itisalat@ntc.gov.sd">itisalat@ntc.gov.sd</a>>,
"abdin" <<a href="mailto:abdin@ntc.gov.sd">abdin@ntc.gov.sd</a>>, "nadir" <<a href="mailto:nadir@ntc.gov.sd">nadir@ntc.gov.sd</a>>, "abdelhafiz" <<a href="mailto:abdelhafiz@ntc.gov.sd">abdelhafiz@ntc.gov.sd</a>><br>
Sent: Wednesday, November 1, 2017 7:57:00 PM<br>
Subject: Re: [tz] [IANA #985615] Sudan Time Zone change<br>
<br>
On 11/01/2017 01:35 AM, <a href="mailto:ahmed.atyya@ntc.gov.sd">ahmed.atyya@ntc.gov.sd</a> wrote:<br>
> With respect to the topic, please be updated that the change was applied successfully, Apple<br>
> handsets did the update automatically but Android handsets didn’t.<br>
<br>
In what sense didn't they change? My Android phone's time zone menu has <br>
entries for Cairo, Harare, and Nairobi, but not for Khartoum. If it is a <br>
matter of the user's time zone settings, users need to change from (say) <br>
Nairobi time to Cairo time. On the other hand, if it is a matter of the <br>
time zone supplied from the cellular service company, then this is <br>
something for your local cell company to address.<br>
<br>
> We kindly request to communicate with Google in order to update Android OS with the changes<br>
> for the handsets take the time automatically.<br>
<br>
As I understand it, Google engineers monitor this mailing list and so <br>
already know about the time zone change.<br>
<br>
There is a gap between the time that Google releases software updates, <br>
and the time that phones actually change. For example, even though I <br>
have a Google Nexus 6P phone and live in the United States, my phone is <br>
well behind Google's release schedule: it upgraded over-the-air to <br>
Android 8.0 Oreo only last night, even though Oreo was released on <br>
August 21 *. Other manufacturers' Android phones are even slower to <br>
update. This underscores the importance of governments announcing time <br>
zone changes well in advance: we currently recommend one years' advance <br>
notice.<br>
<br>
When other countries have run into similar problems, they've had some <br>
luck by contacting the U.S. State Department and asking for its help in <br>
adjusting the priorities of commercial providers. I suggest that you <br>
contact the U.S. Deputy Chief of Mission in Sudan and ask for his advice <br>
for how to proceed. See:<br>
<br>
<a href="https://sd.usembassy.gov/our-relationship/dcm/">https://sd.usembassy.gov/our-relationship/dcm/</a><br>
<br>
<a href="https://sd.usembassy.gov/embassy/khartoum/offices-departments/public-affairs/">https://sd.usembassy.gov/embassy/khartoum/offices-departments/public-affairs/</a><br>
<br>
From what you tell me, though, the problem is likely to involve the <br>
protocols used by your local cellular service providers (that is, the <br>
problem may not be in Android at all), so they'll need to be in contact <br>
with their suppliers too.<o:p></o:p></span></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"> <img border="0" width="43" height="60" id="IMG1" src="cid:image001.png@01D353B6.A6960840"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#CC66FF">Ahmed Ahmedali</span><span style="font-size:9.0pt;font-family:"Courier New";color:#CC66FF"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#CC66FF">Market Power & Competition Advance Specialist<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:navy">Zain SD</span><span style="font-size:9.0pt;font-family:"Courier New""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:navy">Al Mogran, Zain Building<br>
Al Ghaba Street<br>
P.O Box: 13588 Khartoum<br>
Sudan</span><span style="font-size:9.0pt;font-family:"Courier New""><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:navy">Mobile : +249912398071</span><span style="font-size:9.0pt;font-family:"Courier New""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:navy">Email : <a href="mailto:Ahmed.Ahmedali@sd.zain.com">Ahmed.Ahmedali@sd.zain.com</a></span><span style="font-size:9.0pt;font-family:"Courier New""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:navy">Web :
<a href="http://www.zain.com">www.zain.com</a></span><span style="font-size:9.0pt;font-family:"Courier New""><o:p></o:p></span></p>
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<div style="FONT-FAMILY: Courier New; FONT-SIZE: 9pt"><span style="font-family:Verdana; font-size:x-small; ">Mohammed</span><font size="2" face="Verdana"> </font><eXclaimer:AD Field="sn"><span style="font-family:Verdana; font-size:x-small; ">Elsir Osman</span></div>
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<div style="FONT-FAMILY: Courier New; FONT-SIZE: 9pt"><font color="#cc66ff" size="2" face="Verdana"><eXclaimer:AD Field="sn">CT Infrastructure Operation Team Leader</div>
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<font color="navy" size="2" face="Verdana"><eXclaimer:AD Field="company"><font color="#cc66ff"></font>Zain SD</eXclaimer:AD></font></div>
<div style="FONT-FAMILY: Courier New; FONT-SIZE: 9pt"><font color="navy" size="2" face="Verdana"><eXclaimer:AD Field="streetAddress">Al Mogran, Zain Building<br>
Al Ghaba Street<br>
P.O Box: 13588 Khartoum<br>
Sudan</eXclaimer:AD></font></div>
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<div style="FONT-FAMILY: Courier New; FONT-SIZE: 9pt"><font color="navy" size="2" face="Verdana">Mobile :
<eXclaimer:AD Field="telephoneNumber">++249912311500</eXclaimer:AD></font></div>
<div style="FONT-FAMILY: Courier New; FONT-SIZE: 9pt"><font color="navy" size="2" face="Verdana"><eXclaimer:AD Field="telephoneNumber">Office : +24990001-3256</div>
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<div style="FONT-FAMILY: Courier New; FONT-SIZE: 9pt"><font size="2" face="Verdana"><font color="navy"><eXclaimer:AD Field="mail"><font size="2" face="Verdana"><font color="navy">Email :</font></font> Mohammed.ElsirOsman@sd.zain.com</eXclaimer:AD></font></font></div>
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