[UA-discuss] Microsoft outlook's support of idn email

[Mark Svancarek]

Sorry for delay responding. Thank you, that is helpful.
Is there any way to measure

·        How many users of Coremail or 163 or Neteasy have actually tried to use EAI?

·        How many support calls Coremail receives regarding EAI?
At Microsoft I have seen less than a dozen business escalations in 4 years for IDN and EAI combined.  That's not necessarily indicative of overall demand, it's just an indication of how many managed commercial customers were motivated to file an escalation.  It would be good to get some real end user statistics if possible.
Do you think Coremail would be willing to share some of this information with this group?
/marksv
From: Jiankang Yao [mailto:yaojk at cnnic.cn]
Sent: Friday, February 13, 2015 6:49 PM
To: Mark Svancarek; ua-discuss
Subject: Re: RE: [UA-discuss] Microsoft outlook's support of idn email


here is some simple information:


Coremail is the first one in china which supports EAI. Coremail has sold many EAI systems, which has supported almost one million users. for example, cnnic's email system have been upgraded to support eai.
One of the top email service providers (163.com or neteasy) with around 400 Million users has updated his basic email system to support EAI. In the near future, 163.com will porvide public eai service.
So around 1 million users in China has already enjoyed the eai service.

So our customer service center normally have the following questions from users:
1, Where can I apply the eai account?
2,  why does my email client not support eai?
3, which software does support eai?
4, When will the non-eai email service provider support EAI?


________________________________
Jiankang Yao

From: Mark Svancarek<mailto:marksv at microsoft.com>
Date: 2015-02-14 01:01
To: yaojk<mailto:yaojk at cnnic.cn>; ua-discuss<mailto:ua-discuss at icann.org>
Subject: RE: Re: [UA-discuss] Microsoft outlook's support of idn email
I think it would be good for us to share information about customer demand for EAI and IDN, or related support calls.  Do you have any statistics you can share?

From: Jiankang Yao [mailto:yaojk at cnnic.cn]
Sent: Thursday, February 12, 2015 5:32 PM
To: Mark Svancarek; ua-discuss
Subject: Re: Re: [UA-discuss] Microsoft outlook's support of idn email

Dear Mark,

      Thanks for your kind information. Many companies and organizations' systems in China have been upgraded to support EAI (The wording Brent suggests. :)). Our customer service centers get many complains about their email clients which can not support EAI.

     So many customers are waiting for outlook's upgrading to support EAI because outlook are very popular in China and the world.


________________________________
Jiankang Yao

From: Mark Svancarek<mailto:marksv at microsoft.com>
Date: 2015-02-13 09:11
To: ua-discuss<mailto:ua-discuss at icann.org>
Subject: Re: [UA-discuss] Microsoft outlook's support of idn email
Yes, there are *many* various customer configurations that we support :) stay tuned as we determine how best to express our progress and commitment without over-promising to anyone.  Thanks for your patience.
/marksv
From: ua-discuss-bounces at icann.org<mailto:ua-discuss-bounces at icann.org> [mailto:ua-discuss-bounces at icann.org] On Behalf Of Jiankang Yao
Sent: Thursday, February 12, 2015 5:06 PM
To: andrei
Cc: ua-discuss
Subject: Re: [UA-discuss] Microsoft outlook's support of idn email



yes, outlook 7.0 supports and recognizes idn at idn.idn<mailto:idn at idn.idn>, which also receives IDN at idn<mailto:IDN at idn> via pop3.
But it can not support the sending of  idn at idn.idn<mailto:idn at idn.idn> via SMTP.


________________________________
Jiankang Yao

From: Andrei Kolesnikov<mailto:andrei at cctld.ru>
Date: 2015-02-12 17:38
To: yaojk<mailto:yaojk at cnnic.cn>
CC: ua-discuss<mailto:ua-discuss at icann.org>
Subject: Re: [UA-discuss] Microsoft outlook's support of idn email
Outlook client for windows does support and recognize idn at idn.idn<mailto:idn at idn.idn> Cyrillic email
It doesn't fly with hotmail / outlook web email though.

--andrei

Отправлено с iPad

Feb 12, 2015, в 2:43 PM, Jiankang Yao <yaojk at cnnic.cn<mailto:yaojk at cnnic.cn>> написал(а):
Hello,

     Is there any news about Microsoft outlook's support of idn email ?
     I heard that Microsoft will support it, but do not know the time table.

    thanks.

________________________________
Jiankang Yao
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