[UA-discuss] Outreach Letter to Website Administrators...

[Chris Cowherd]

Thanks for your feedback on this!  I want to just clarify a bit and add
context to what I intended when crafting this.

The text was deliberately limited in scope and designed specifically to be
read and *understood* by 1st tier support. It is only used for addressing
the failure of signing up for accounts or otherwise accepting an email
address using a new TLD.

It was also specifically created to be very short to ensure it is read at a
glance and gets addressed. Long text is easy to pass by and just read
later. We want the recipient to generally understand the issue and be sure
it is sent to the appropriate developer / product manager.  We include the
link to

To be clear, it is *not* designed to be technically correct, contain
industry jargon, broadly applicable and especially not evangelical.

On Mon, Oct 12, 2015 at 12:20 AM Stephane Bortzmeyer <bortzmeyer at nic.fr>
wrote:

> On Mon, Oct 12, 2015 at 06:16:32AM +0000,
>  Don Hollander <don.hollander at icann.org> wrote
>  a message of 162 lines which said:
>
> > IF you have suggestions for changing the English (or the Russian)
> > please let us know.
>
> On this list or in Google Docs? In doubt, I send my comments here:
>
> * "web address extensions" A double NO here. First, domain names are
> not for only for the Web (it is specially funny here, since it refers
> to domain names used in email addresses) and second, .pizza or .fr are
> TLD, not extensions (unless you work for Bluecoat, which mixes TLD and
> extensions
> <http://domainincite.com/19241-blue-coat-explains-zip-screw-up>)
>
> * the problem with forms rejecting domains do not come only from new
> TLD but also from stupid rules such as "three - sometimes two - labels
> maximum"
>
>
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