[UA-discuss] UA Issue Logging Report
marksv at microsoft.com
Fri Oct 13 00:13:59 UTC 2017
I am having trouble understanding the graphic, sorry.
* Inbound Cases are complaints, received by UASG people or UASG.tech logging service.
* Outbound Cases are escalations, from UASG to the organization called out in an inbound case.
* There were 96 escalations, distributed over 46 organizations.
* Since 9+17+20 = 46, I assume that an org falls totally into one bucket or another (i.e. doesn’t fix one bug yet ignore another).
Did I get that correct?
In the case of Return & Forwarded, does that indicate that the site acknowledged our escalation, but actually didn’t fix anything yet?
What are “radar”, “radarview” and “radar-admin”? Sorry if these were explained before or elsewhere.
Typo on Website #6 “cosed”
From: ua-discuss-bounces at icann.org [mailto:ua-discuss-bounces at icann.org] On Behalf Of Don Hollander
Sent: Wednesday, October 11, 2017 12:57 AM
To: Universal Acceptance <ua-discuss at icann.org>
Subject: [UA-discuss] UA Issue Logging Report
The latest version of this report has been published https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf (and attached)
Background: Since just after the ICANN meeting in India last year, we have operated, through ICANN’s Global Support team, a facility where people can log a non-UA compliant experience and we then record it and reach out to the relevant website to raise awareness.
There has been some progress, including a significant regional airline in the United States that has worked to make their systems more UA Ready.
Thanks again to the ICANN teams- the Global Support Centre for recording the issues and pursuing resolution and the GDD Comms group for preparing the report presentation.
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