<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mv="http://macVmlSchemaUri" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name=Title content=""><meta name=Keywords content=""><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Arial;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Courier New";
panose-1:2 7 3 9 2 2 5 2 4 4;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Franklin Gothic Book";
panose-1:2 11 5 3 2 1 2 2 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Calibri;
mso-fareast-language:EN-US;}
p.MsoFootnoteText, li.MsoFootnoteText, div.MsoFootnoteText
{mso-style-priority:99;
mso-style-link:"Footnote Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Calibri;
mso-fareast-language:EN-US;}
span.MsoFootnoteReference
{mso-style-priority:99;
vertical-align:super;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Calibri;
color:windowtext;}
span.FootnoteTextChar
{mso-style-name:"Footnote Text Char";
mso-style-priority:99;
mso-style-link:"Footnote Text";}
span.msoIns
{mso-style-type:export-only;
mso-style-name:"";
text-decoration:underline;
color:teal;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:Calibri;
mso-fareast-language:EN-US;}
/* Page Definitions */
@page
{mso-endnote-separator:url("cid:header.htm\@01D2C5CF.73E9A5C0") es;
mso-endnote-continuation-separator:url("cid:header.htm\@01D2C5CF.73E9A5C0") ecs;}
@page WordSection1
{size:595.0pt 842.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:364184946;
mso-list-type:hybrid;
mso-list-template-ids:841374222 67698689 134807555 134807557 134807553 134807555 134807557 134807553 134807555 134807557;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:39.0pt;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:75.0pt;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:111.0pt;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:147.0pt;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:183.0pt;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:219.0pt;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:255.0pt;
text-indent:-18.0pt;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:291.0pt;
text-indent:-18.0pt;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:327.0pt;
text-indent:-18.0pt;
font-family:Wingdings;}
@list l1
{mso-list-id:1194538800;
mso-list-type:hybrid;
mso-list-template-ids:-887478092 134807567 134807577 134807579 134807567 134807577 134807579 134807567 134807577 134807579;}
@list l1:level1
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level2
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level3
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l1:level4
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level5
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level6
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
@list l1:level7
{mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level8
{mso-level-number-format:alpha-lower;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-18.0pt;}
@list l1:level9
{mso-level-number-format:roman-lower;
mso-level-tab-stop:none;
mso-level-number-position:right;
text-indent:-9.0pt;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style></head><body bgcolor=white lang=EN-GB link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>The UASG has plans to produce a number of short editorial pieces that can be published in a variety of forums.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>We have already produce what we call UA101 – an Introduction to Universal Acceptance – and have had it published in a number of forums (and continue to pursue others)<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>The next on our list is what we call UA102 – an Introduction to EAI.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>It’s pasted below and available for comments and edits at <a href="https://docs.google.com/document/d/1vK5BwVvtDdsCBmTwe4gDiMt1EVQqWQdnzUa-u0y0NGA/edit?usp=sharing">https://docs.google.com/document/d/1vK5BwVvtDdsCBmTwe4gDiMt1EVQqWQdnzUa-u0y0NGA/edit?usp=sharing</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>I would welcome your expertise and thoughts, particularly on how we can trim it a bit, by the 14<sup>th</sup> of May.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Thanks.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Don<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt'>Bridging the Digital Language Divide – Is Your Email Truly Ready for the Global Market? <o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Email connects people globally with a click of a button, but it’s not as universal as you might imagine. Until recently, people and organizations have had to use non-accented Latin characters (A – Z, 0-9) for their email addresses, even if they only communicate in their local language such as Russian, Hindi, Thai or Chinese. While English has long been thought to be the de facto language of the Internet, most of the world’s population does not use a Latin alphabet (and certainly not an <a href="https://en.wikipedia.org/wiki/ASCII">ASCII alphabet</a>) in their daily lives, and the next billion Internet users are even less likely to do so. In order to really make email - and everything available through email, such as social networks, e-commerce, etc. - something that is global and accessible to all, people need to be able to use their native scripts for their email identities.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>The good news is that’s now possible. Email address internationalization (EAI) is the set of protocols that allows email addresses (mailbox@domainname) that use scripts other than non-accented Latin characters, such as <a href="mailto:günter@büncher.berlin">günter@büncher.berlin</a> or<u> </u></span><u><span lang=TH style='font-size:11.0pt;font-family:Tahoma'>ไทย</span></u><u><span lang=EN-US style='font-size:11.0pt'>@</span></u><u><span lang=TH style='font-size:11.0pt;font-family:Tahoma'>อรุณวัฒนามงคล</span></u><u><span lang=TH style='font-size:11.0pt;font-family:Arial'>.</span></u><u><span lang=TH style='font-size:11.0pt;font-family:Tahoma'>ไทย</span></u><span lang=EN-US style='font-size:11.0pt'>, to function within the traditional email environment. However, for EAI to work, email software and services need to make specific changes to support it.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>There’s a growing awareness of the issue, with some progress toward a resolution as a number of companies making their systems EAI-ready. Examples include:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:39.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span lang=EN-US style='font-size:11.0pt'>Gmail, Microsoft Outlook 2016 for Windows, and others are now able to send to and receive from EAI addresses.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:39.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span lang=EN-US style='font-size:11.0pt'>Coremail, XgenPlus, Throughwave and others are able to host EAI addresses.<o:p></o:p></span></p><p class=MsoNormal style='margin-left:39.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span lang=EN-US style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span><span lang=EN-US style='font-size:11.0pt'>PostFix and Exim are widely used MTAs that are EAI Ready.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>But more needs to be done. Gmail, Microsoft and others are working on adding hosting to for EAI addresses to provide a full EAI solution and there are more email software and service providers that either are, or will be, working on providing full support for EAI.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>To help companies, organizations and governments with EAI, the Universal Acceptance Steering Group<a style='mso-footnote-id:ftn1' href="#_ftn1" name="_ftnref1" title=""><sup><sup><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;mso-fareast-language:EN-US'>[1]</span></sup></sup></a> (UASG – <a href="http://www.uasg.tech/">www.uasg.tech</a>) has developed a number of resources. The purpose of their efforts is to help ensure a consistent and positive experience for Internet users globally.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Resources include the “<a href="https://uasg.tech/wp-content/uploads/2017/02/UASG014_20170206.pdf">Quick Guide to Email Address Internationalization (EAI)</a>” that gives practical advice for email service providers and email software developers to consider. UASG has also catalogued IETF RFCs such as “<a href="https://tools.ietf.org/html/rfc6530">EAI including Overview and Framework for Internationalized Email</a><u>,</u>” <a href="https://tools.ietf.org/html/rfc6531">SMTP Extension for Internationalized Email</a> and <a href="https://tools.ietf.org/html/rfc6855">IMAP Support for UTF-8</a>. A full list of RFCs can be found in <a href="file:///C:/Users/e012532/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/5YLVZXM5/UASG.TECH/documents">uasg.tech/documents</a> (“Relevant RFCs” UASG 006).<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>This is now the time for IT operations to get ready to engage with EAI. To do so, you’ll need to follow a few simple steps:<o:p></o:p></span></p><ol style='margin-top:0cm' start=1 type=1><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>Make sure that applications that include an email address are able to support UTF-8 character sets.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>Make sure that internal mail system is EAI ready – and if it’s a package and you’re not sure, ask email software or service provider when they expect to be EAI ready.<o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo2'><span lang=EN-US style='font-size:11.0pt'>Test systems. The UASG offers a number of live use cases that can be used for testing. They’re outlined in “<a href="https://uasg.tech/wp-content/uploads/2017/05/UASG004-Use-Cases-for-UA-Readiness-Evaluation-2017-04-17.pdf">Use Cases for UA Readiness Evaluation</a>.” .<o:p></o:p></span></li></ol><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>With market researchers estimating that nearly half of the worldwide population will be using email by year-end 2020<a style='mso-footnote-id:ftn2' href="#_ftn2" name="_ftnref2" title=""><sup><sup><span lang=EN-US style='font-size:11.0pt;font-family:Calibri;mso-fareast-language:EN-US'>[2]</span></sup></sup></a>, we encourage you to get involved in making sure your email systems are ready for the next billion Internet users.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>Individual organizations should start looking at their own email systems to see if they are EAI ready and, if they’re not, to talk to their suppliers and ask for their EAI Roadmap.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'>=====<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt'><o:p> </o:p></span></p></div><div style='mso-element:footnote-list'><br clear=all><hr align=left size=1 width="33%"><div style='mso-element:footnote' id=ftn1><p class=MsoFootnoteText><a style='mso-footnote-id:ftn1' href="#_ftnref1" name="_ftn1" title=""><span class=MsoFootnoteReference><span class=MsoFootnoteReference><span style='font-size:12.0pt;font-family:Calibri;mso-fareast-language:EN-US'>[1]</span></span></span></a> <span style='font-family:"Franklin Gothic Book"'>UASG is supported by Internet Corporation for Assigned Names and Numbers (ICANN) and is a community-led initiative working on creating awareness and identifying and resolving problems associated with EAI and the broader issue of Universal Acceptance (UA) of domain names and email addresses.</span><o:p></o:p></p></div><div style='mso-element:footnote' id=ftn2><p class=MsoFootnoteText><a style='mso-footnote-id:ftn2' href="#_ftnref2" name="_ftn2" title=""><span class=MsoFootnoteReference><span class=MsoFootnoteReference><span style='font-size:12.0pt;font-family:Calibri;mso-fareast-language:EN-US'>[2]</span></span></span></a> <span style='font-family:"Franklin Gothic Book"'>http://www.radicati.com/wp/wp-content/uploads/2016/01/Email_Statistics_Report_2016-2020_Executive_Summary.pdf</span><o:p></o:p></p></div></div></body></html>