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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Fwiw, the link gives me a 404 as well. Using the hard to find search on the site (only comes up with the 404 apparently) doesn’t return the doc either.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>tex<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> ua-discuss-bounces@icann.org [mailto:ua-discuss-bounces@icann.org] <b>On Behalf Of </b>Asmus Freytag<br><b>Sent:</b> Thursday, October 12, 2017 7:37 PM<br><b>To:</b> ua-discuss@icann.org<br><b>Subject:</b> Re: [UA-discuss] UA Issue Logging Report<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On 10/12/2017 5:13 PM, Mark Svancarek via UA-discuss wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal>I am having trouble understanding the graphic, sorry.<o:p></o:p></p></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>I continue to get a 404 on this link:<br><a href="https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf">https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf</a><br><br><br><br><o:p></o:p></span></p><p class=MsoNormal> <o:p></o:p></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='mso-list:l0 level1 lfo1'>Inbound Cases are complaints, received by UASG people or UASG.tech logging service.<o:p></o:p></li><li class=MsoNormal style='mso-list:l0 level1 lfo1'>Outbound Cases are escalations, from UASG to the organization called out in an inbound case.<o:p></o:p></li><li class=MsoNormal style='mso-list:l0 level1 lfo1'>There were 96 escalations, distributed over 46 organizations.<o:p></o:p></li><li class=MsoNormal style='mso-list:l0 level1 lfo1'>Since 9+17+20 = 46, I assume that an org falls totally into one bucket or another (i.e. doesn’t fix one bug yet ignore another).<o:p></o:p></li></ul><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Did I get that correct?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>In the case of Return & Forwarded, does that indicate that the site acknowledged our escalation, but actually didn’t fix anything yet?<o:p></o:p></p><p class=MsoNormal>What are “radar”, “radarview” and “radar-admin”? Sorry if these were explained before or elsewhere.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>PS:<o:p></o:p></p><p class=MsoNormal>Typo on Website #6 “cosed”<o:p></o:p></p><p class=MsoNormal><a name="_MailEndCompose"> <o:p></o:p></a></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> <a href="mailto:ua-discuss-bounces@icann.org">ua-discuss-bounces@icann.org</a> [<a href="mailto:ua-discuss-bounces@icann.org">mailto:ua-discuss-bounces@icann.org</a>] <b>On Behalf Of </b>Don Hollander<br><b>Sent:</b> Wednesday, October 11, 2017 12:57 AM<br><b>To:</b> Universal Acceptance <a href="mailto:ua-discuss@icann.org"><ua-discuss@icann.org></a><br><b>Subject:</b> [UA-discuss] UA Issue Logging Report<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>The latest version of this report has been published <a href="https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf">https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf</a> (and attached)<o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Background: Since just after the ICANN meeting in India last year, we have operated, through ICANN’s Global Support team, a facility where people can log a non-UA compliant experience and we then record it and reach out to the relevant website to raise awareness.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>There has been some progress, including a significant regional airline in the United States that has worked to make their systems more UA Ready.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Thanks again to the ICANN teams- the Global Support Centre for recording the issues and pursuing resolution and the GDD Comms group for preparing the report presentation.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Don<o:p></o:p></p></div><p><o:p> </o:p></p></div></body></html>