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<div class="moz-cite-prefix">On 10/12/2017 5:13 PM, Mark Svancarek
via UA-discuss wrote:<br>
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<div class="WordSection1">
<p class="MsoNormal">I am having trouble understanding the
graphic, sorry.</p>
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<br>
I continue to get a 404 on this link:<br>
<a class="moz-txt-link-freetext" href="https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf">https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf</a><br>
<br>
<br>
<blockquote type="cite"
cite="mid:MWHPR21MB0127C895A1BEDDBAF052D1C6D1480@MWHPR21MB0127.namprd21.prod.outlook.com">
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<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph"
style="margin-left:0in;mso-list:l0 level1 lfo1">Inbound
Cases are complaints, received by UASG people or UASG.tech
logging service.<o:p></o:p></li>
<li class="MsoListParagraph"
style="margin-left:0in;mso-list:l0 level1 lfo1">Outbound
Cases are escalations, from UASG to the organization called
out in an inbound case.<o:p></o:p></li>
<li class="MsoListParagraph"
style="margin-left:0in;mso-list:l0 level1 lfo1">There were
96 escalations, distributed over 46 organizations.<o:p></o:p></li>
<li class="MsoListParagraph"
style="margin-left:0in;mso-list:l0 level1 lfo1">Since
9+17+20 = 46, I assume that an org falls totally into one
bucket or another (i.e. doesn’t fix one bug yet ignore
another).<o:p></o:p></li>
</ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Did I get that correct?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In the case of Return & Forwarded, does
that indicate that the site acknowledged our escalation, but
actually didn’t fix anything yet?<o:p></o:p></p>
<p class="MsoNormal">What are “radar”, “radarview” and
“radar-admin”? Sorry if these were explained before or
elsewhere.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PS:<o:p></o:p></p>
<p class="MsoNormal">Typo on Website #6 “cosed”<o:p></o:p></p>
<p class="MsoNormal"><a name="_MailEndCompose"
moz-do-not-send="true"><o:p> </o:p></a></p>
<span style="mso-bookmark:_MailEndCompose"></span>
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1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b>
<a class="moz-txt-link-abbreviated" href="mailto:ua-discuss-bounces@icann.org">ua-discuss-bounces@icann.org</a>
[<a class="moz-txt-link-freetext" href="mailto:ua-discuss-bounces@icann.org">mailto:ua-discuss-bounces@icann.org</a>]
<b>On Behalf Of </b>Don Hollander<br>
<b>Sent:</b> Wednesday, October 11, 2017 12:57 AM<br>
<b>To:</b> Universal Acceptance
<a class="moz-txt-link-rfc2396E" href="mailto:ua-discuss@icann.org"><ua-discuss@icann.org></a><br>
<b>Subject:</b> [UA-discuss] UA Issue Logging Report<o:p></o:p></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The latest version of this report has been
published <a
href="https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf"
moz-do-not-send="true">https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf</a>
(and attached)<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Background: Since just after the ICANN
meeting in India last year, we have operated, through
ICANN’s Global Support team, a facility where people can log
a non-UA compliant experience and we then record it and
reach out to the relevant website to raise awareness.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">There has been some progress, including a
significant regional airline in the United States that has
worked to make their systems more UA Ready.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Thanks again to the ICANN teams- the
Global Support Centre for recording the issues and pursuing
resolution and the GDD Comms group for preparing the report
presentation.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Don<o:p></o:p></p>
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