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<p class="MsoNormal">I am having trouble understanding the graphic, sorry.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Inbound Cases are complaints, received by UASG people or UASG.tech logging service.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Outbound Cases are escalations, from UASG to the organization called out in an inbound case.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">There were 96 escalations, distributed over 46 organizations.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Since 9+17+20 = 46, I assume that an org falls totally into one bucket or another (i.e. doesn’t fix one bug yet ignore another).<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Did I get that correct?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In the case of Return & Forwarded, does that indicate that the site acknowledged our escalation, but actually didn’t fix anything yet?<o:p></o:p></p>
<p class="MsoNormal">What are “radar”, “radarview” and “radar-admin”? Sorry if these were explained before or elsewhere.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">PS:<o:p></o:p></p>
<p class="MsoNormal">Typo on Website #6 “cosed”<o:p></o:p></p>
<p class="MsoNormal"><a name="_MailEndCompose"><o:p> </o:p></a></p>
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<p class="MsoNormal"><b>From:</b> ua-discuss-bounces@icann.org [mailto:ua-discuss-bounces@icann.org]
<b>On Behalf Of </b>Don Hollander<br>
<b>Sent:</b> Wednesday, October 11, 2017 12:57 AM<br>
<b>To:</b> Universal Acceptance <ua-discuss@icann.org><br>
<b>Subject:</b> [UA-discuss] UA Issue Logging Report<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The latest version of this report has been published <a href="https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf">https://uasg.tech/wp-content/uploads/2017/06/UASG_Issue-logging_report_UpdatedA4x2.pdf</a>
(and attached)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Background: Since just after the ICANN meeting in India last year, we have operated, through ICANN’s Global Support team, a facility where people can log a non-UA compliant experience and we then record it and reach out to the relevant
website to raise awareness.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">There has been some progress, including a significant regional airline in the United States that has worked to make their systems more UA Ready.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks again to the ICANN teams- the Global Support Centre for recording the issues and pursuing resolution and the GDD Comms group for preparing the report presentation.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Don<o:p></o:p></p>
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